Lyf Malate Manila — Hotel in Manila

I was looking forward to my stay in this property as I really love the concept, and my stay at Lyf Bangkok Sukhumvit 8 was really great. While the property lives up to Lyf's branding and concept, the whole experience was subpar and underwhelming. Here are some points that I would like to highlight:

During the check-in process, the lady staff assisting me was nice. However, the other staff in the front desk was rude. There was another guest who returned their key. The second staff member asked their room number, to which the guest was unable to confirm. She (S#2) made an unpleasant comment and was stopped only by the staff assisting me (S#1). What surprised me is how they were able to behave in such a manner in front of me. A guest who just arrived. It's not the best way to make an impression.

Room service cleaning. We left the room around 8 am. and hanged the sign to request for cleaning. When I returned around 2 p.m., our room was still untouched. I approached a staff member to confirm whether there's cut off with the cleaning time, and he was unsure of his answer, which is up to 6pmm. I told him that we were out of our room for more or less than 6 hours, but no one cleaned our room. He responded with a condescending question, "Did you hang the sign, Sir?". When I answered, he offered to get it cleaned on the spot. But we were too tired already. I politely declined and told them that they could just clean it the next day. To our surprise,  they still asked if they could clean the room at 6 pm! (Were they not aware of the time?)

Lift. I've stayed at several hotels already, and this instantly tops the list of having the worst elevator. It always takes time, and the card reader doesn't work seamlessly. During my stay (which is more than 2 days!), I experienced how it sucks to the point that we need to go down before we can reach the RD.

Water dispenser. I appreciate their sustainability campaign. But at least ensure the reliability or availability of the water dispenser since no other source of potable water aside from the ones near the lift of each floor. It'd be a hassle to go down every time it doesn't work.

Check-out process. The "room check" was something I did not expect from an international hotel chain. It was fine for me as my flight is still in the evening and I still have ample time to wait. However, not everyone will have enough time for that. Maybe they need to consider getting deposits from their guest or at least a pre-auth amount in the card that they can use in case there's an issue in the room.

They don't respond properly to your questions in email. The booking site asked me to contact the property to confirm my booking. Which they did. When I asked them whether they have a universal socket as I'm using UK type, and not the commonly used in the PH which is the US plug, they didn't even bother to reply.

Overall, while I really love the aesthetics of the property, I don't think it's something I would consider again on my next vacation in the...

I was looking forward to my stay in this property as I really love the concept, and my stay at Lyf Bangkok Sukhumvit 8 was really great. While the property lives up to Lyf's branding and concept, the whole experience was subpar and underwhelming. Here are some points that I would like to highlight:1. During the check-in process, the lady staff assisting me was nice. However, the other staff in the front desk was rude. There was another guest who returned their key. The second staff member asked their room number, to which the guest was unable to confirm. She (S#2) made an unpleasant comment and was stopped only by the staff assisting me (S#1). What surprised me is how they were able to behave in such a manner in front of me. A guest who just arrived. It's not the best way to make an impression.2. Room service cleaning. We left the room around 8 am. and hanged the sign to request for cleaning. When I returned around 2 p.m., our room was still untouched. I approached a staff member to confirm whether there's cut off with the cleaning time, and he was unsure of his answer, which is up to 6pmm. I told him that we were out of our room for more or less than 6 hours, but no one cleaned our room. He responded with a condescending question, "Did you hang the sign, Sir?". When I answered, he offered to get it cleaned on the spot. But we were too tired already. I politely declined and told them that they could just clean it the next day. To our surprise,  they still asked if they could clean the room at 6 pm! (Were they not aware of the time?)3. Lift. I've stayed at several hotels already, and this instantly tops the list of having the worst elevator. It always takes time, and the card reader doesn't work seamlessly. During my stay (which is more than 2 days!), I experienced how it sucks to the point that we need to go down before we can reach the RD.4. Water dispenser. I appreciate their sustainability campaign. But at least ensure the reliability or availability of the water dispenser since no other source of potable water aside from the ones near the lift of each floor. It'd be a hassle to go down every time it doesn't work.5. Check-out process. The "room check" was something I did not expect from an international hotel chain. It was fine for me as my flight is still in the evening and I still have ample time to wait. However, not everyone will have enough time for that. Maybe they need to consider getting deposits from their guest or at least a pre-auth amount in the card that they can use in case there's an issue in the room.6. They don't respond properly to your questions in email. The booking site asked me to contact the property to confirm my booking. Which they did. When I asked them whether they have a universal socket as I'm using UK type, and not the commonly used in the PH which is the US plug, they didn't even bother to reply.Overall, while I really love the aesthetics of the property, I don't think it's something I would consider again on my next vacation in the...

Honestly, this is was my worst experience at Ascot Hotel since 2005, there is nothing wrong with the rooms at all, on the contrary, the rooms were well built as usual, the problem I had here was related to these arrogant and cheap mannered staff who run this hotel,Because of their unwelcoming personality towards their guests and because of their lack of interest in listening to their guests’ complaintsthe unit which I have booked I found it very dirty, the floor was stained with dirt everywhere, there was no coffee, tea bags or sugar in the kitchen, and when I asked the acting manager there about the lack of these amenities in the apartment he told me that they only provide them upon the guest request daily, That means he is asking the guests to beg him daily to give them these amenities that are guaranteed to them in their reservation,What's funny here is that this arrogant manager asks the guest to request these amenities daily from them, even though there is no phone in the guest's apartment, and the guest who wants his own amenities must leave his apartment daily and walk along the corridors of this hotel till he reach the elevator place so he can use that cheap and ugly telephone machine which they put it there to call the reception desk downstairs and then starts pleading with them for his amenities. and asking them also to send someone to clean his place of residence.the drinking water they only put it for the guest on the first day of his stay, then if the water run out , they demand the guest to pay them 170 pesos for the drinking water so they can provide him with it, although the drinking water is a part of the guest amenities booking, taken in our consideration that the price of this drinking water outside this hotel is only 25 pesos, kind of scam i suppose so..this ascot malate management and the house keeping workers are a big failures, lazy and bossing, they do have a sickening attitude of controlling and bossing issues to their guests .. such a cheap way of treating guests… I found them shamefully greedy as if they have never heard about the word “ hospitality “!?they failed to show a welcoming treat to me nor a generous experience as i used to have in the past with ascot hotel.. hence this bad experience which I have received here now make me change my mind not to use ascot Hotel in the future because of those cheap mangers who run this hotel.. This Malate Ascot hotel urgently needs a professional, matured, more welcoming and expert manager Before it...