Mannra Hotel - Malate — Hotel in Manila

I booked a stay but unfortunately had to cancel it because of unforseen circumstances. I contacted the hotel in advance, no one ever responded to me.

Expedia spent three days trying to contact the hotel. I did not want to cancel the reservation, I just needed to change the dates, because I wanted to experience the hotel. It's just I could not due to my child having a fever.

These morally corrupt individuals refused to even compromise or meet me half way. I did not even want a full refund, I was hoping for a credit, but you were not even willing to do that. Your policy is to take the entire booking funds, even if a person makes changes or cancels.

I made the reservation on the 4th of July and I had until the 6th of July to cancel, but in reality I had less than 12 hours to cancel without losing the entire payment. If you needed money that bad, you can keep it. I would rather spend my money at a place that values my patronage, than trying to think of crafty ways to steal it.

Also, it's in the small print but they use Malay time, so if you are in another country making a reservation, you may think you have more time,...

I've been there on June 10th. Location : ★★★★☆ It's close to Malate circle. and located near zoo. and you can go to Myeong-ga as know as korean restaurant by walking. Room condition : ★★☆☆☆ The hotel has been closed for the last 2 years. It's old but well managed. I think they will improve the interior and exterior of the building soon. Service : ★★★★★ All the staff were very kind to me. especially Michael. Do you remember me? He was a Very nice and handsome guy as a manager of this hotel. actully I've lost my phone charger in there. I found the fact while I was having breakfast. I went back there, and it was carefully packaged as shown in the attached photo. It was so impressived to me. you can trust them well. I will go back there soon....

I was in Manila all last week to take care of some issues with the VA and US embassy. The location of the hotel was perfect, being right between the two. The room was clean, the staff was friendly and helpful, and the beds were as comfortable as the price. Issues: 1.The road construction starts early and the windows are not sound proof so you WILL wake up when the jackhammers start. The shower has more sharp edges than a silverware drawer. I don't know who designed it but he was sadomasochistic. Verdict: I will be happy to stay at this hotel again the next time I'm in Manila...as long as the road works are done or my room is on the other side of the hotel. Thanks for the pleasant and affordable...