The Selah Garden Hotel — Hotel in Pasay

Selah Garden looks great on their pictures and exterior facade, their modus runs on a bait and switch scheme and in reality:

No working/stable WiFi (out of range) or once accessible speed is disappointing that mobile data is faster is more reliable and stable. Even if you report item 1 they take their time on addressing it or even providing status on how or when it will be resolved. The room was old, there were a lot of small cockroaches roaming around,rusty bathroom faucets & the walls are not soundproof. Sanitazion and maintainance of the place is not a priority as upon entering the room you will notice dust, hair from previous guest, unclean cups, plates and utensils with again also have cockroaches playing hide and seek (cheap motels are even better than them on this) There is a corkage fee but no restaurants nearby that will force you to order food from them which is OVERPRICED. The food here is horrible and the portion are too small. The chlorine in the pool was too strong. Smell sticks for almost a day. Location: the streets around the hotel are not safe to walk. Too many street vendors and homeless people staying outside the hotel. The service is very slow and the front desk don’t know how to apologize and pacify their guests. Staff were placing announcement or safety reminders by banging on the wall despite knowing we are still still checked in. They don't give a heads up and prioritize privacy of their guest as there was an incident that our curtain was open and staff were cleaning or passing by the window / roof Aircon looks run down and does not consistently work properly.

I would not recommend this hotel for family or couple who are looking for a relaxing stay, accommodating staff and peaceful environment.

Thanks to Agoda they refunded our 1 night stay and were more responsible to our concern and issues.

Unlike the hotel manager who does not even show empathy towards us even if we have already experienced and reported all the sub standard quality of their hotel and services they have. Manager sounded more frustrated vs us and was not open minded on how to settle or meet halfway on our concern. He even sarcastically stated that we should have raised concern earlier regarding the pests and cockroaches as if they have a schedule on when they will show up and show how infested their rooms are (we have video and pictures with date and timestamps of the pests in our room its plus for that we did not caught on video all of the pest since we panicked and killed most of them already)

All in all good for AGODA for showing how to properly attend to guest concerns side note that a stricter and more trasparency on hotels listed on the site. For the hotel itself 0 stars especially for helath and...

The Selah Garden Hotel located at Pasay city is an average hotel that has full of potential. If you come here with no expectation you can find this hotel quite above average at best.

I have to take note on something particular. The parking situation is one of the underlying issues that the management can cater. The parking is horrendous, Almost all cars are tightly parked like sardines just to accomodate hotel guests and on a busy day like when we went there. Parking is available on the 711 side. Which worried me because it might not be safe for the cars in that particular area and street.

The hotel lobby not having been there for 20 minutes we already saw a medium size rat that seemed to just be enjoying the lobby area, we reported it to the hotel staff right away.

We were located at Stellar 1 which is one of their best rooms at the hotel. We have no words on how to describe this room and its views. It is great. The bed situated at the second floor can accomodate 10 definitely, the bathroom and toilet has separation which is great. The ceiling fan boosts the coldness of the rooms. We found everything great except the sofa that is on the looks of it had seen to many summers. Its too old to be in this beautiful room. Other than that everything is spectacular.

The other family we have are situated at room 420 at the 4th floor which we found to be a hassle since we had to carry our luggages at the stairs. Since the elevator is malfunctioning and didnt open until the night time. The room is also beautiful and spectacular.

Kudos to the staff and management for covering the sudden 10ft drop in the pool since we observed mostly kids are the ones swimming. Safety is a priority.

The cornhole game was where we had our family fun, we did our gender reveal in this hotel and is quite convenient since it is located in the heart of Pasay. We had great people who served us. We commend the hotel for hiring accomodating hotel staffs. We can't help but wish the hotel to improve because it...

Overall it was an excellent stay.

All the internal staff and OJT were so accommodating from Front Office to Rooms, specially Mr. Pio (OJT in Tabla Resto), they provided all our needs. Foods and Drinks were so good, guest must try Liempo Negra, Seafood Chopseuy, Laing, Continental and Filipino Breakfast, Grilled Tuna etc. But I have few remarks on your Sinigang and cookies and cream, too fatty less meat for sinigang and we can't bite the cookies coz its too thick and hard. 5/5

Ambience of swimming pool is so good even day and night, I love it during night time, pool attendant is so attentive and hospitable to our needs, but few kids were diving in shallow part which is not safe. 4.5/5

Rooms are good (not so luxurious), strong wifi even you go down to lobby and pool (no interruption), TV with cable and they used smart TV. But your AC is not cooling, you need to check it, your so lucky coz we manage it, but we are sweating.. Hahah.. Overall is good (right for the price). 4/5

My only issue is your security, since day 1 up to day 3 I observed them not attentive, they both playing on their mobile phone specially when we go down at night, they didn't greet or even look for anyone/guest who passed by at lobby coz their busy playing, they didn't see us passed by for so many times, In our property both Front Office staff and Security has a same company culture. You must aligned your security with your service standards, mission and vision. Please teach them guest service. They just reacting if the parking is clogging. By the way I'm a Security Manager in a Forbes 5 star Hotel and Casino Industry. 1/5

Me and my wife were both employees of 5 star Hotel and Casino in Pque. We will go back here soon with friends and relatives.

Guest from Room...