Hotel Mercante — Hotel in Vigan

Hotel Mercante was such a great part of my fun, peaceful, safe, educational, and rejuvenating stay in Vigan (Jan. 29-31, 2024).||I had been skeptical at first about the 4.5 (out of 5) average rating that the hotel has received so far from Trip Advisor reviewers. After all, there are many other more popular (higher-rated and understandably higher-priced) options for accommodations in the city. But having enjoyed the Hotel Mercante experience myself, I do recommend the place for no-fuss travelers like me, who simply want a safe, clean, quiet, and efficiently run hotel.| |More than the basic amenities, however, there is something truly commendable about the hotel’s staff and management, with their warmth, care, and professionalism. Of course, hotel employees are trained to smile and to be polite, helpful, and efficient. But in my interactions with the Hotel Mercante team, I sensed a sincerity and an unobtrusive desire to be of assistance that is beyond the call of duty.||Early on (before I had even set foot in Vigan or met anyone there in person), I had been relieved and grateful for the prompt and kind email responses I got from Hotel Mercante while I was searching online for accommodation options. I had emailed other hotels, but the responses from HM (particularly, Solenn and Sofie, Front House Associates) were not only prompt but also written in the friendliest and most professional tone. They courteously and clearly answered all my email inquiries. They were also considerate enough to offer the best room-rate options available, which meant a lot to a 60-year-old solo traveler like me.||I also had fun getting some quick lessons on basic Ilocano phrases from Stan (the night guard, who welcomed me when I arrived early in the morning) and Sean (front desk officer, though perhaps his position may be higher—I met him the day I was leaving). “Agyamanak, ading!” (Thank you, young man/woman) and “ag pagna pagna” (just strolling or walking around to relax and enjoy the sights) will, from now on, be part of the limited Ilocano vocabulary close to my heart.||I am also grateful to Sarah (front desk), Steve (housekeeping), Paige (Cantina Mercante), Shea, Suzy, and others whose names I wasn’t able to get. For solo travelers and for families or groups, Hotel Mercante is value for your money. But most of all, it is value for your (even more precious) time and trust.| |It may not be the most popular or most expensive/trendy/classy hotel in Vigan, but all I really needed was a place for homey, clean, safe, quiet, reasonably priced and very conveniently located accommodations—with excellent service and heartwarming staff. And I definitely, thankfully, got all that at...

Hotel Mercante in Vigan City offers a very accessible location, making it a convenient base for exploring the charming city. From the moment you arrive, you'll find the staff to be very accommodating, always ready to assist with a warm and friendly demeanor. Parking is available, though it requires a bit of planning. While there might be street parking options, their designated area is a short walk from the hotel. It's a minor inconvenience, but manageable given the overall positive experience. One important point to note is their strict policy regarding beddings, stains, and smoking. Based on signage and their FAQs, smoking, including the use of vape and IQOS, is strictly prohibited. Guests should be mindful of these rules to ensure a smooth stay. A definite highlight of the stay is the complimentary breakfast, served from 6:30 AM to 9:00 AM. During our visit, the spread included a good variety of options such as coffee, cereal, rice, bangus (milkfish), pastel, and eggs, among others. It's a great way to start your day before heading out to explore Vigan. Overall, Hotel Mercante provides a good stay for visitors to Vigan City. Just be mindful of their specific policies, and you're sure to have a pleasant and comfortable experience with their excellent service and...

The hotel is just nearby to different establishments like restaurants, pasalubong stores and a bank. We stayed here for 2 nights as our vacation.Our first night here was kind of creepy because my 5 yr old daughter couldn't sleep,she just kept on crying while covering her eyes. I know this hotel is pet friendly and the 1st day we arrived I saw one of the bedsheets has some small fur (I know it's fur because we also have a dog) so I thought they didn't change the bedsheet. But when I called them they changed it and explained that all bedsheets were newly change. I hope guests with pets should not let their dogs/cats to sleep on the bed for the consideration of the other guests because we all know (pet lovers) na madikit ang mga balahibo ng mga furbabies natin lalo na sa mga bedsheet khit pa nilabhan. Only my opinion. The hotel even has a bicycle that you can borrow for free just only live your id. They have silog local breakfast. Parking is first come first serve, if you arrive without any parking lot anymore just ask their help and they will look a vacant parking for you even it is far from the hotel 😄. But over all I like their customer service, they are approachable and friendly. And I also like that they are...