Vienna House by Wyndham Andel's Lodz — Hotel in Łódź

The hotel itself is excellent. Set in a beautiful old factory building, the interior design is very aesthetically pleasing, welcoming lobby area with plenty of space to relax, and tasteful artwork throughout the hotel.

The rooms are great and well maintained, the hotel is easy to navigate (although the card system in the elevators is incredibly frustrating as it usually takes several attempts to recognise your room card).

There is an indoor swimming pool on the roof with a panoramic view of the city. The pool and changing areas are clean and well kept, and there are some pool accessories (floats, water-wings for kids etc.) available to use as well. There is also a rooftop terrace, however it seems to be missing any kind of purpose for guests other than just being there. A bar or cafe up there would have been an obvious addition. There is one but is not on or accessible from the terrace.

Where this hotel fails completely is the staff and the apparent lack of quality service training. While they are generally friendly (there were two exceptions to this) there is an inherent attitude and basic problem solving issue in the face of anything that is even slightly out of the ordinary. For example: I went down to the lobby for a coffee in the morning at 9:50am. I asked for a coffee and was told by the gentleman behind the counter simply "we're closed". No apology, no offer to have staff send coffee to my room, no information given as to where I could go to get a coffee and no information given as to when the lobby bar would open (it was later discovered it opened at 10am) and zero pleasantries about it. It made me feel unwelcome and completely unvalued as a guest, showed a total lack of competence in understanding the role of hotel staff, and when I found out that I could have just waited 10 minutes it just annoyed me. This is not what I expect from a budget hotel, let alone a hotel of this caliber. That was extremely disappointing.

The second problem we encountered was when we went to check the rooftop terrace. We went to have a look around and we're accosted by a member of staff whose attitude was, frankly, completely unacceptable in any circumstance. We wanted to get a drink and sit on the terrace but were told the bar wasn't open (fair enough) then we asked if we could go and have a look. As we went to have a look he barked at us that we had to remove our shoes as we would be passing through the spa area (again fair enough, but ffs a bit of pleasantry wouldn't have been difficult) so we removed our shoes and this guy followed us around like a police escort. That made us feel very unwelcome and his attitude reeked of "I can't be bothered with this". Terrible manners, terrible communication skills, terrible attitude.

There is an obvious training problem in this hotel. If it's not that, they are not paying attention to continuity of standards. Completely unacceptable for a hotel of this quality.

The last problem we had was the price of breakfast. 90zl per person is ridiculous for a buffet breakfast, especially since the hotel is situated in a part of the city where you can literally walk round the corner and find countless places for breakfast (for example Luisse Cafe) for literally half that price and, I would imagine, a far higher quality.

These are all very basic errors that absolutely should not exist in this kind of hotel. The most disappointing factor is all of this happened on the day we were leaving. As a consequence we left the hotel frustrated and very unsatisfied and completely removed any incentive for us to come back, which we absolutely would have had none of this happened, since the rest of our stay was...

The hotel itself is excellent.Set in a beautiful old factory building, the interior design is very aesthetically pleasing, welcoming lobby area with plenty of space to relax, and tasteful artwork throughout the hotel.||The rooms are great and well maintained, the hotel is easy to navigate (although the card system in the elevators is incredibly frustrating as it usually takes several attempts to recognise your room card).||There is an indoor swimming pool on the roof with a panoramic view of the city. The pool and changing areas are clean and well kept, and there are some pool accessories (floats, water-wings for kids etc.) available to use as well.There is also a rooftop terrace, however it seems to be missing any kind of purpose for guests other than just being there. A bar or cafe up there would have been an obvious addition. There is one but is not on or accessible from the terrace.||Where this hotel fails completely is the staff and the apparent lack of quality service training.While they are generally friendly (there were two exceptions to this) there is an inherent attitude and basic problem solving issue in the face of anything that is even slightly out of the ordinary.||For example: I went down to the lobby for a coffee in the morning at 9:50am. I asked for a coffee and was told by the gentleman behind the counter simply "we're closed". No apology, no offer to have staff send coffee to my room, no information given as to where I could go to get a coffee and no information given as to when the lobby bar would open (it was later discovered it opened at 10am) and zero pleasantries about it. It made me feel unwelcome and completely unvalued as a guest, showed a total lack of competence in understanding the role of hotel staff, and when I found out that I could have just waited 10 minutes it just annoyed me. This is not what I expect from a budget hotel, let alone a hotel of this caliber. That was extremely disappointing.||The second problem we encountered was when we went to check the rooftop terrace. We went to have a look around and we're accosted by a member of staff whose attitude was, frankly, completely unacceptable in any circumstance.We wanted to get a drink and sit on the terrace but were told the bar wasn't open (fair enough) then we asked if we could go and have a look. As we went to have a look he barked at us that we had to remove our shoes as we would be passing through the spa area (again fair enough, but ffs a bit of pleasantry wouldn't have been difficult) so we removed our shoes and this guy followed us around like a police escort. That made us feel very unwelcome and his attitude reeked of "I can't be bothered with this". Terrible manners, terrible communication skills, terrible attitude.|There is an obvious training problem in this hotel. If it's not that, they are not paying attention to continuity of standards. Completely unacceptable for a hotel of this quality.||The last problem we had was the price of breakfast. 90zl per person is ridiculous for a buffet breakfast, especially since the hotel is situated in a part of the city where you can literally walk round the corner and find countless places for breakfast for literally half that price and, I would imagine, a far higher quality.||These are all very basic errors that absolutely should not exist in this kind of hotel. The most disappointing factor is all of this happened on the day we were leaving. As a consequence we left the hotel frustrated and very unsatisfied and completely removed any incentive for us to come back, which we absolutely would have had none of this happened, since the rest of our stay was...

For those seeking a remarkable hotel experience in Łódź, Vienna House by Wyndham Andel's is a true gem that never fails to impress. As avid visitors who return year after year, we can confidently say that this establishment consistently exceeds our expectations in every aspect, from the outstanding service to the captivating lobby bar and the incredible suites.

From the moment we step into the hotel's elegant lobby, we are greeted with warmth and professionalism by the attentive staff. Their genuine care and attention to detail set the tone for a memorable stay. Notably, one aspect that stands out is the staff's incredible ability to effortlessly switch between languages, seamlessly transitioning from English to Polish with the drop of a pin. This linguistic fluency allows for clear and effective communication, ensuring that guests from all over the world feel welcomed and understood.

The lobby itself is a stunning space, blending contemporary design with sophisticated touches, creating an atmosphere that is both inviting and visually striking. It serves as a vibrant hub where we can unwind, relax, and enjoy expertly crafted cocktails and a wide selection of beverages. The skilled bartenders are not only masters of mixology but also create an inviting ambiance, ensuring that each visit to the bar is an enjoyable experience. Whether we're seeking a classic cocktail or a unique creation, the menu offers an enticing array of options to please every palate.

The suites at Vienna House are nothing short of incredible. Every year, we are treated to spacious and luxuriously appointed accommodations that exude comfort and style. The attention to detail in the room design is exceptional, with modern furnishings, plush bedding, and thoughtful amenities that make our stay feel truly indulgent. Whether we're admiring the panoramic views from the windows or sinking into the sumptuous comfort of the beds, we are constantly reminded of the hotel's commitment to providing an exceptional guest experience.

Of course, it is the service at Vienna House that truly sets it apart. The staff's incredible ability to seamlessly switch between languages, from English to Polish, adds an extra layer of convenience and makes guests feel truly at ease. They consistently go above and beyond to ensure our stay is seamless and memorable. From the friendly and efficient check-in process to the prompt and attentive assistance throughout our stay, their dedication to hospitality is evident at every interaction. Whether it's arranging transportation, providing recommendations for local attractions, or catering to any special requests, the staff's professionalism, linguistic fluency, and genuine care create a sense of personalized service that leaves a lasting impression.

We are eagerly anticipating our upcoming visit to Vienna House in July, and our excitement grows with each passing day. As we look forward to experiencing the exceptional hospitality once again, we are confident that this year's stay will be just as remarkable as our previous ones. Vienna House by Wyndham Andel's Łódź promises a level of hospitality that will surpass your expectations, and we cannot wait to create more cherished memories at this...