Hotel Girassol — Hotel in Porto

I want to start by highlighting the excellent service from the DAY staff at the front desk; they were exceptionally polite and helpful, truly deserving of a 5-star rating. However, I did have a challenging experience with the receptionist on the NIGHT shift, which prompted me to leave a 1-star review.

During our stay, my sisters and I were having some takeout when this person knocked on our door and informed us that a guest had complained about the noise. (I do recognize we were laughing a bit loud, but we didn't even have any music playing or TV on. I understood his concern for the guest, so I apologized, but he starting to speak over me, stating and repeaing that he would call the police to the point that I felt like a threat. His behavior was unacceptable, I do not recommend this hotel at all!!!!

Ironically, during daytime there were some repairs being done which were so noisy that resting was impossible for guests, including me, the day I arrived and the...

Let me tell you it like this- if you want to enjoy the place you're staying in- don't visit this place!! I usually never complain about the places I've stayed in cause I don't need a lot to enjoy myself. This place was the worst, by any standard- the room was disgusting- smelled bad, the shower was dirty- lots of other people's hair on the floor, and dark wood everywhere- felt claustrophobia, there was a problem with the pipes so the bathroom had a flood, the wi-fi wasn't working on the 4th floor & the view from the window..well, just see the pictures. When I asked to switch to another room, first they say everything is booked, the next day they said the same, and after another guest complained about the room they switched us both, with ofcourse a charge cause it was a bigger room. The receptionists dont know any english. The breakfast was bad too. Porto is so beautiful- don't ruin your experience by...

Pros: super good location and you can walk to many places rooms aren’t too small cleaning people did a great job cleaning the rooms and always stocked rooms with many towels

Cons: shower tub had an issue with draining and would back up. I told them about it and they said they fixed it but water would still back up water temperature for shower would change randomly hair dryer wasn’t working WiFi wasn’t working

Neutral: there are steps to go inside the hotel. It might be hard for people who can’t carry heavy luggage or walk up too many stairs a marathon happened in the area and roads were closed off to cars. If you care about that, look into it before you book

While there were many pros, the water not draining grossed me out a lot and the lack of WiFi made me burn through my limited data. Also, the shower water changing temperature randomly and on its own was very upsetting, especially...