Hotel Solar Bom Jesus — Hotel in Santa Cruz

The hotel is spotless and maintained to a very high standard. The rooms were very comfortable and clean with immaculate soft furnishings and linen. Before arrival the hotel was very responsive to questions and offered requests for our arrival. our room was 309 and it is by far stunning walking out onto the pool area. (see pics) |During our stay the hotel were very covid safe....with sanitizer on arrival and eeparting, mask to be worn around the public areas, gloves and sanitizer in the breakfast room and not just their staff are checking guests are implementing the rules. Our room was changed daily with clean linen and towels. Truly can not fault the hotel. Staff are welcoming everytime you walk through and happy to assit in any way. |we had a late flight 8:30pm and check out was 12pm on request for a late check out they were only to happy to help and didnt charge keeping our room till 6pm. |Location is great and only 5mins max from airport but within reach of all the nearby places to visit. |The hotel restaurant in tge old town only mins walk away again lovely food and discount card for guests not that its expensive anyway. All in all a fantastic find and we will return hopefully in october for Nother short break Covid dependant. |Thank...

|Booked this place for 2 nights, total including breakfast £119. I was just out of hospital in Portugal having operation for stomach cancer. Before flight home to England. Put me and my son in horrible room small window facing a wall. Complained so changed room. I had medication from hospital that needed to be kept cold,. The fridge in the room did not work, ask for replacement fridge, which arrived next day,. Not kettle for making tea/coffee, very basic room Sorry we didn't book better hotel in area for cheaper price When checking out, reception staff charge me for , water and bedroom tax, I said I haven't had any water, and Agoda price of £118 was total. No extra to pay. Staff insisted I had to pay, I was in so much pain still with operation for cancer, I just paid extra rippoff charge they ask for I only way I can get some Solis on this hotel is to warn people to avoid this place like the plaig and not to book here. The pictures look lovely, but trust me not the same when you arrive there (scam). Left a bitter taste with me. Horrible old staff, just want your money and not polite about it. I had cancer removed from my stomach, and was glad to remove myself from this so called hotel ( what a joke). Should hang there...

We booked a short trip to Madeira and stayed in the Solar Bom Jesus. Due to the current climate there was only a handful of other guests in the hotel and we had the pool to ourselves for the duration. The hotel was very clean and modern and cannot fault this at all. Staff at reception very friendly and hotel adheres to all Covid rules||Room was lovely and very spacious as well as the bathroom. WiFi available and was very good. Breakfast was a choice of cold meats, cereals, pastries, yoghurts and a small section of hot foods such as eggs, bacon and sausage. ||Pool area was a good size and lovely views. Santa Cruz itself is a lovely small town with a handful of restaurants. The hotel has a restaurant in the town and guests get a 10% discount. Really recommended this as the meals we had were lovely and even without the discount it was a good price||We often got the bus into Funchal which was very handy. The bus stop is not far from the hotel and runs every 30 mins. For the two of us it cost €5.50 each trip which is very fair. ||All in all we loved our stay and cannot fault the hotel at all. Would definitely...