Noblesse Boutique Resort — Hotel in Sibiu

This is not a 5 star hotel, be it boutique or otherwise. The reception area is very narrow. If one person is at the desk, another person does not manage to go by without squeezing around the first person. Two floors, no elevator. No assistance with luggage. Uneven stairs. If you're elderly or not fully body abled, you should take extra caution. When we checked in, we were told that we got an upgrade to a better room (first floor instead of a second floor), but the room had only one night stand/bed side table (it's a three star requirement to have at least one, for a five star hotel I would have expected one for each guest) and a broken TV set. I reported the TV to the reception, the answer was: Yes, we know about it, it will be fixed in the next few days. The information in the hotel's website is old and not updated. The website says they offer two complimentary bottles of water in the room. They don't anymore. Apparently there is a water dispenser in the breakfast area and they think that is suitable for all the guests (because everyone is more than willing to get dressed, get out of the room and go downstairs, cross a courtyard, to get a cup of water, at any time of the day or night /s). We stayed for three days (two nights, room was booked for three nights) - no attempt to change any of the bedding. Beds were not made, even though the website boasts a "turn down" service. The only thing that was replaced was a small soap that did not need replacing. We had to ask for more toilet paper. The bathroom floor was super slippery - to the point you could not simply stand in front of the sink without your feet slipping. No amenities in the bathroom except for shampoo, soap, shower cap and body cream (from a 5 star rated place, I expect to have a small vanity set with cotton buds and a small nail file, or even a small sewing kit). The bathroom was also extremely small. The space needed for the door to open was exactly the space needed to use the toilet or the sink. No suitcase support. We had to use the ironing table. No big mirror in the room. The only one was a small round one and the one in the bathroom. Thought there was enough blank wall space to install a larger mirror. The walls of the place are simply too thin. There was a family with small kids next door, we heard everything the kids did in the room. Nothing to blame the kids for. Just don't expect a lot of silence. The hotel does not have a restaurant. They offer only breakfast. But that is a one-lady affair. And if two tables need clearing, the milk in the coffee machine needs refilling and a guest asks for some more eggs, the lady will have to decide who should wait the longest. It's impossible to provide a 5-star breakfast service with just one person, however quick or friendly or proficient she might be. No ingredients displayed, no food names (so people with allergies should just have some tea, I guess). If you are foreign and do not recognize what a food is, again, good luck to you! There is only the breakfast option at the hotel. No restaurant available on the premises after the breakfast ends. The website of the hotel also says they have a spa. The fact that you have a shower with water massage options and you can book a massage do not add up to a spa. Of course, no pool. They say they offer parking. They don't. Parking is on the street, in front of the hotel. Yes, they have some CCTV pointing towards the cars in the street, like many other hotels in Hungary or France, which state honestly that parking is available on the street. Last but not least, after reading some of the other reviews, it should also tell you something that the management tries to dispute all the negative feedback and lives by the motto "you can't please everyone", instead of trying to improve what...

This boutique hotel is perfect if you are looking for the following features:

Cleanliness - I was beyond impressed by how clean the entire space was. There's nothing better than walking into your hotel room and it being AND feeling clean. Nothing was out of place! And the bed, pillows and comforter were heavenly.

Location - If you're looking for a place within a nice walking distance of Piata Mare and the rest of the center, this location is perfect. Less than 10 minutes and you're surrounded by Sibiu's history and beauty. PLUS, it's nice that it's not right in the center because it can get loud at night and if you go to bed "early" (before 11PM), this is the place you want to be.

Staff - So so kind! Polite and helpful, which is not always the case in Europe/Romania.

Ambiance - There's a courtyard and it was lovely to sit, read and sip on a glass of wine or cup of coffee! However, Europe has a lot of smokers so if you don't smoke be prepared to be surrounded by it.

Excellent Breakfast Spread - WOW! There were so many options and it was so delicious. If you're vegan, I would say Romania in general does not have too many options for you as of now, but there were lots of...

Traveled with my daughter and found this hotel to be very lovely. We spent 3 nights here and would stay again. It was in a very quite area and felt very safe. ||||The rooms were a good size and clean. The bathroom also a decent size but the ceiling in the shower was a little low and it was small, but clean. Complementary coffee and tea, flat screen TV and free wi-fi. The beds were comfortable, as were the pillows. It had air conditioning and a safe. No lifts, we stayed on the top floor so had to use the stairs. ||||There was a fair size courtyard where you could sit and relax and enjoy the lovely weather. Next to the courtyard is the sunny dining area in a separate building, also very lovely. We had free breakfast included with our room, which had many choices. I'm not sure if the free breakfast is included with all rooms or not. ||||The staff were also very helpful. The train station is about a 5 minute walk from this hotel which was ideal because we used the trains. ||||It is about a 5-10 minute walk to the square. Lots of restaurants in the square area.||||We would definitely...