Maison GLAD Jeju — Hotel in Jeju

As a seasoned & frequent traveller to Korea, I've been to quite a number of hotels in the country and in fact it's a revisit to a GLAD property in my recent family trip to Jeju in Jun'25 as I've had pleasant experiences with the brand during my previous Seoul travels. However, I'm greatly disappointed by the level of front desk attitude and level of professionalism on the last day during checkout. ||||1) Was served by a female front desk staff (unsure of her name as she's not wearing any nametag) whom I believe likely a local Korean who could speak some chinese language as she didn't sound native. While I do expect a basic polite morning greeting by the front desk, there were none and before I could speak from the moment we interacted, she had assumingly conversed to me in Chinese to which I had no issues with although my preferred language was English, albeit in the most sullen attitude.||||2) Was informed that I had to pay an extra 6000 won for the toothbrushes that my elderly parents used unknowingly as thought they were complimentary and did not notice the memo indicating usage charges. I did enquire to reconfirm the charges as I did not have any toothbrushes placed in my own bathroom so thought there could be a mistake. Although, there were no issues paying for it since the amenities were consumed after all, but the entire conversation with the staff made me felt unpleasant as if I was caught stealing and made to pay for losses.||||3) The most upsetting episode was when I was checking out 5 rooms for my family, I was accused of losing one of my own room's key and the staff was insistent that she did not receive the said key when I handed over the card sleeve and wanted to charge 5000 won penalty fee for the missing card. Despite my repeated recommendations to validate all the room keys handed thru the hotel system for room number verification, I was ignored and the staff once again insisted that I did not return the key. Exhausting my patience, I had to request to get back the key and check the room myself where she could have called housekeeping to help double check since they were already in the process of clearing out the rooms as part of the checkout procedures. In the midst of the investigation, I've accidently found that the "missing card" was actually for another room, key forgotten in the slot as I've noticed while walking past the room. Upon returning to the front desk, the staff then told me that she received a call from housekeeping which eventually solved the mystery and validated my discovery. At this point, there were no attempt from the staff to offer any apology for the wrongful accusation, confusion and distress caused. The staff eventually ended the conversation in my opinion with hints of impertinence by signaling us to leave as she was done with the process.||||My observation in the short span of interaction: there is a serious gap of professionalism & service attitude with the particular staff whom had single handedly tarnished the pleasant experiences I had in the past with Glad properties. Would have been better staying with other similar class properties with better service quality even if it...

As a seasoned & frequent traveller to Korea, I've been to quite a number of hotels in the country and in fact it's a revisit to a GLAD property in my recent family trip to Jeju in Jun'25 as I've had pleasant experiences with the brand during my previous Seoul travels. However, I'm greatly disappointed by the level of front desk attitude and level of professionalism on the last day during checkout. 1) Was served by a female front desk staff (unsure of her name as she's not wearing any nametag) whom I believe likely a local Korean who could speak some chinese language as she didn't sound native. While I do expect a basic polite morning greeting by the front desk, there were none and before I could speak from the moment we interacted, she had assumingly conversed to me in Chinese to which I had no issues with although my preferred language was English, albeit in the most sullen attitude.2) Was informed that I had to pay an extra 6000 won for the toothbrushes that my elderly parents used unknowingly as thought they were complimentary and did not notice the memo indicating usage charges. I did enquire to reconfirm the charges as I did not have any toothbrushes placed in my own bathroom so thought there could be a mistake. Although, there were no issues paying for it since the amenities were consumed after all, but the entire conversation with the staff made me felt unpleasant as if I was caught stealing and made to pay for losses.3) The most upsetting episode was when I was checking out 5 rooms for my family, I was accused of losing one of my own room's key and the staff was insistent that she did not receive the said key when I handed over the card sleeve and wanted to charge 5000 won penalty fee for the missing card. Despite my repeated recommendations to validate all the room keys handed thru the hotel system for room number verification, I was ignored and the staff once again insisted that I did not return the key. Exhausting my patience, I had to request to get back the key and check the room myself where she could have called housekeeping to help double check since they were already in the process of clearing out the rooms as part of the checkout procedures. In the midst of the investigation, I've accidently found that the "missing card" was actually for another room, key forgotten in the slot as I've noticed while walking past the room. Upon returning to the front desk, the staff then told me that she received a call from housekeeping which eventually solved the mystery and validated my discovery. At this point, there were no attempt from the staff to offer any apology for the wrongful accusation, confusion and distress caused. The staff eventually ended the conversation in my opinion with hints of impertinence by signaling us to leave as she was done with the process.My observation in the short span of interaction: there is a serious gap of professionalism & service attitude with the particular staff whom had single handedly tarnished the pleasant experiences I had in the past with Glad properties. Would have been better staying with other similar class properties with better service quality even if it...

So much for being one of the best hotel in Jeju. You'll know how good a hotel really is, when guests run into issues. ||Reached 2pm and was told to come back at 3pm. Went out for a drink and back after 3pm. Subsequent check in was horrible, greeted to a room with the door fully opened and we were unsure if cleaning was still on-going. We soon found left over pop corn and dirts on the carpet in the room. ||Went back to front desk and the same lady that handled my check-in was the rudest I've ever encountered. She replied that because it was early check-in (after 3pm!), the door was left open. Although offered to change the room because I requested for vacuum, she said I needed to get back to the room and instead dial 0 and repeat the same issue on the phone. I asked why not do so right at the lobby as I was already at the lobby front desk and she said condescendingly that I would have keys to 2 rooms and then rolled her eyes! What a joke, if she can't trust guest with 2 hotel room keys, why not send someone along with me then, rather than making it more troublesome to the guest? ||The lady should not be manning the front desk if she can't handle being questioned by guests. I regretted choosing this hotel, and the very negative impression of the hotel was saved somewhat with much more pleasant encounters with other hotel staffs, ie. the front desk guy on the night of Dec 19 which was very friendly and volunteered to offer more info surrounding downtown Jeju, and the 5th floor cleaner in the early morning of Dec 20 who was very polite. ||Now on the hotel itself, it has grand lobby but the room condition left much to be desired, old and worn. There's many hidden dirts due to the years of accommodation by guests, even the walls within the room are an eyesore with scratches all over. To make these dirts less obvious, the lighting within the room is terribly dark. It will need a major refurbishment to have a chance vs the newer boutique and smaller hotels at Jeju and Seoul. All in all, I don't recommend this hotel at all, and to future guests try at your own peril. You have...