Hotel Catalonia Barcelona Plaza. MWC Hotel — Hotel in Barcelona

Serious Health & Safety problems with little to no help from hotel managers!

I entered room 346 and within less than ~10 minutes a large bathroom mirror fell off the wall which I was standing in front of less than 1 minute earlier.

Just imagine if I or a child or an elderly or vulnerable person was hit by this mirror and injured (or worse) by shards of glass.

All staff did was clean the mess up leaving shards still on the bathroom sink surface area, which I cleaned (see photos, also have video).

I requested another room as this room was clearly not safe, the reception staff offered to downgrade me …seriously, how poor is that!

I requested thay refund the organisation I work for who had paid for the room and the managers refused to give me a decision, they basically ignored me with a smile!

I contacted their CEO, Guillermo Vallet who unsurprisingly also ignored my contact.

The organisation I work for will not be booking within this hotel group again.

This hotel should not be graded 4-star, it is 3-star at best. Their managers only work daytimes, meaning no hotel staff are prepared to help any guests without their approval, but even when you discuss a problem you will simply get a warm smile and then you will be ignored!

The hotel management are thin vaneered at best, lacking in integrity, take this review as factual and do not schedule any visits that include staying within the Catalonia Hotels & Resorts chain if health and safety are important to you.

In response to the unamed person who has replied, so we'll use the hotel chains CEO, Mr Guillermo Vallet.

Dear Mr Vallet,

You are indeed incorrect, I was in the room just 10 minutes, I never left the room to re-enter it so how on earth could you know that the room was okay???

Additionally, I called reception via the room phone, I never went to the reception, your staff visited the room within 5-minutes along with my business colleagues who also witnessed how your staff dealt with this.

I was working from 7.30 AM to 7.00 PM, but your managers are only available between 9.00 AM and 5.00 PM, and this is a 4 star hotel, really?

Your managers called me the once, just once, there is nothing wrong with my mobile and I tried to meet your managers at the reception several times only to be told they have gone home, your staff on reception were extremely embarrassed and they were in perfect agreement that your managers were really not bothering.

The compensation you offered was a cheap bottle of wine, which simply added insult to unjury.

I will never come back to a hotel that has a culture of thin vaneered management that simply is only intent on outcomes that benefit their objectives, and in this case it certainly does not include guest health and safety.

Dear Mr Vallet, since your staff have called out my name, why don't you be a real leader and reply yourself, or are you going to igonore...

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