Hotel Silken Saaj Las Palmas — Hotel in Las Palmas de Gran Canaria

This was my first time visiting Spain let alone the Gran Canary Islands. Upon my arrival I was welcomed by Nathalia who right off the bat was very warm, polite and assisted me in my check in she provided me thorough information of the hotel as well as took the additional time to give me some recommendations of nearby eateries as well as introduced me to the car service partnership they had which became vital later in my trip. I was able to communicate with Nathalia on several occasions throughout my stay, never once was she bothered or overwhelmed even when I identified there was some issues that i wanted to be fix inside my room as my lady was to arrive the next day. Nathalia jumped on it quickly and provided communication to the maintenance staff as to what was to be done. She also communicated the issues to the Jose who took over the next shift and provided me realtime status of what needed to be done and when they were going to fix and asked me when would be convenient time so the maintenance personnel could arrive. This was done promptly and by the time i got something and returned it was completed as desired. This was day one and already the team was on it. I also met the Jose who was head over the rooftop restaurant he introducted himself and was aware of my reservation the next day as well as my special arrangement. Jose was another key player during my stay as he treated my lady and I like family. no matter the request whether a bucket of ice, opening a wine bottle or just enjoying the rooftop terrace he was there to operate with the upmost profesionnalism and this is done also at peek hours as the restaurant can get busy. Jose would honor each request and was prompt to provide a meaningful experience . During my dining he ensured the coordination of the requested romantic package was executed on time and perfectly. Nathaly i met on the rooftop who was a pleasure to be served by. Always greeted us with a smile a recommended one of the best wines i ever tasted. She would work on the rooftop and also provide room service . Nathaly was a pleasure to deal with throughout the stay. Last but not least I didnt write down the name but the housekeeping attendant was exceptional. She was there to provide service everyday with a smile. Most of the days i would i have to request the next day due to sleeping in. She would ask if i needed anything simple even if it were to just service the bathroom. She provided extra towels and made the room back to being pleasant. Thank you Hotel Silk Saaj staff for making my first visit in Spain a great one and a special thank you To Nathalia, Nathaly, Jose , Jose and the houskeeping staff for being the allstars during my visit. There is truly more i could say but for space sake they...

Honestly, far from a 4 star hotel.

The room is nice but a little small, but our room was extremely dark, there was no natural light as our window was out towards a wall. Quite a claustrophobic experience to be honest.

The bathroom door and wall are transparent, so not so very private. But worst about the room, the beds had wheels on them??? So every time I turned around in the bed, the bed would move. Extremely annoying and inconvenient.

The minibar was empty at arrival. There were two small towels, no bathrobe. One toothbrush. The soap dispenser in the shower had a cover falling off all of the time. The hairdryer didn't work.

All of this could be excused if the roof top bar was any good, but do not make the mistake of eating here. Poor servers, at times they had way too much to do. They don't have the proper training and it almost seems like they have just been thrown in the restaurant to serve. The food was not good. Maybe for a small snack it would be ok. We actually had to find a kebab shop afterwards which had much better service and quality of food, which to me is a little shocking. With these facilities and resources it's a shame that the management literally ruins the most interesting aspect of the hotel. For reference we were guests here last year at the restaurant and it was a different experience all together.

All in all I cannot recommend the hotel for anyone, maybe at a discount but honestly, not even then. I will not come back even if we get paid to do so. I would have written a better review if this was a 3 star hotel, but for a 4 star, you expect a lot more. And I'm sorry to say it's not on par...

The hotel is ideally suited to have good access to the town, but next to a main road so some road noise. The rooms look nice the bead comfy and the shower is nice and powerful! However look a little harder and you see that this place while seemingly wanting to be a top end hotel it isn't.

The food while I only had access to a set menu paid for by my company lunch was good, chicken leg and pan fried potatoes. During this meal my fellow workers and I discussed was is the tastier chicken leg, left or right? Apparently with lamb it does make a difference!?!?! Dinner this was a joke! Chicken and chips, essentially the same as lunch. The chips while good were just chips. The grilled chicken was both as bland and chewy. Thankfully breakfast the next day was much better, a buffet see the picture for an idea of what you get.

Service ok they try and wait on you as best a possible. However my room was not ready when I arrived. I was asked told that they would ring when my passport was ready collect and I'd been checked, but I received no call. On the other hand I had room service tell me that my pick up was a 0800 and I got a call to my room saying the same.

In short a good place but it is the inconsistency with everything that spoils it a little. If this was solved it would gain another star in my mind. The potential for this to be a great place is there!

All people working here are good looking! Eye candy for all genders. Not totally important overall but it's nice too see, an ego boost for all working here after this quite...