Hostal Alhambra Suites — Hotel in Madrid

Sharing our experience with this male receptionist at nighttime:

We came in yesterday at 11 pm. As soon as we entered the door, no greetings/no eye contact/no nothing, he just continued doing what he was doing and ignored us. That’s okay because some people can have a personality that we don’t understand due to cultural differences so we went ahead and asked him if we can do check in now. He looked at us as if he just found out that there were 2 living people standing here and he replied “Hola, first” in a tone that makes you feel like we are the ones that were not polite enough to say hello to him and greet him first. Our first mistake, we should’ve greet him and bow to him first as stepped into the hotel.

We then told him that we were already here earlier in the noon around 12pm trying to do check in with his colleague but the room wasn’t ready so we stored our luggages here. I don’t know if that somehow offended him or what, he replied“ NO! the room wasn’t ‘not ready’, the check in starts at 2pm.” Ummm, okay? Yes, we know the check in starts at 2pm, we are not trying to blame you for not letting us in at noon. We were just simply lay-outing the information that we already came and most importantly that our luggages are already here because there were nothing left at the front desk area from what we can see so we were a little concerned. Don’t understand where the attitude came from all of a sudden.

We didn’t react to his attitude as we are tired and just wanted to finish the check in and go sleep asap. I gave him my passport to have him looking for the booking information. He found my booking, reconfirmed the names and everything, then he looked at my husband and asked him “Are you also staying or you are leaving?”

First of all, Bruh, it’s 11pm and we apparent-tourist-looking people showed up at a hotel, what could we possibly be doing here? Second, you clearly already found my booking which has all the information of how many guests there are.

So the answer is: no he is just browsing around in the city, somehow buzzed the door and magically showed up at your hotel but ,after I finish checked in he just gonna leave and sleep on the streets.

We felt speechless at this point but my husband still answered yes he is staying. Then the receptionist said “ if you are staying, I need your passport too”. Oh, so it turned out you just want his passport. Our second mistake. We are VERY VERY sorry that we didn’t promptly gave both passports at the very beginning so it wasted 30 seconds of your life. And how dare we, just 2 stupid and immature tourists to have the honor of having you have to ask us for it.

After check in is finally done, he explained where the breakfast is and stuff. After he finished explaining, I asked him the question that’s been haunting us the whole time “Sorry, could you tell me where’s our luggages?” He gave us “the most beautiful smile”in the world and replied“what do you think? ” HAHA. Our third mistake for even caring about our luggages that had been with you guys for almost 11 hours since noon. So let me think… Our luggages are: UP IN YOUR...

|Lamentablemente me veo obligada a dejar esta reseña para que las personas que tienen poco tiempo de vacaciones como yo y se pasan el año trabajando, no lo desperdicien como yo en alojamientos como este ( aunque previamente he intentado solucionarlo con el alojamiento sin suerte ninguna porque se han desentendido de nosotros).|El viernes 17 de Marzo tenia una reserva hasta el domingo 19 con mi pareja.|La entrada ya nos impactó al llegar dado que la entra al edificio es super antigua, pero no quisimos prejuzgar.|Llegamos a las instalaciones a las 22:15h de la noche aproximadamente, y al entrar la habitación OLÍA una BARBARIDAD a CLOACA/TUBERÍA. Intentamos abrir la ventana para que se ventilara, pero a la que se cerraba la ventana el olor se volvía a acumular y NO SE PODÍA ESTAR AHÍ.|Bajé a recepción y se lo comenté a la chica de recepción (al comentarle el problema no me dijo nada ni subió a comprobarlo, por lo que intuyo que ya sabía que la habitación olía mal), directamente me ofreció otra habitación sin olor que daba a la calle, me preguntó si tenía el sueño ligero, y le dije que lo normal de todo el mundo.|Al cerrar la puerta de la habitación entendimos el porque de esa pregunta...|Se ESCUCHABA toda la FIESTA de la CALLE ( porque encima da a una calle PEATONAL) .|Volví otra vez a recepción a pedirle a la recepcionista si a pesar de ser un no reembolsable y a pesar de ser una faena para nosotros el tener que buscarnos un hotel a las 23:00h de la noche, podría devolverme el dinero para buscarnos otra cosa o al menos una parte ya que no era viable dormir en esas condiciones, a lo que me dijo que no era posible porque ya estaba pagada y no tenía más habitaciones para ofrecernos.|Tuvimos que hacer el check out al momento y BUSCARNOS UN HOTEL A LAS 23:00h DE LA NOCHE.|Pese a comprender la política de cancelación de un no reembolsable, NO ERA POSIBLE DORMIR ahí por las CONDICIONES DEL ESTABLECIMIENTO, no es mi culpa que la habitación huela fatal y no esté el personal de mantenimiento y no es mi culpa que las habitaciones no estén insonorizadas.|De hecho tengo un VÍDEO donde se aprecia el ruido de la calle.|La reserva la hicimos directamente en la web del hotel, por lo que no hay intermediarios que impidan dar solución a este problema a un cliente directo.|Antes de poner esta reseña, he intentado hablar con el establecimiento vía email para solicitar un reembolso parcial de la reserva ya que las condiciones del hotel eran NEFASTAS (pese a haber intentado darnos otra habitación, en ninguna de las dos se podía estar) y nos han DENEGADO cualquier tipo de compensación por el EXTRA COSTE de cogerme un segundo hotel a las 23:00h de la noche en Madrid. Y sí, lógicamente pongo la reseña una vez me han denegado la devolución ya que ante todo hay que dar la oportunidad de enmendar los errores que al final pagamos los clientes, pero como ni el alojamiento ni la atención al cliente merecen la pena, tengo que dejar esta reseña.|Somos una PAREJA NORMAL y corriente que NO busca lujos, solo unos MÍNIMOS para poder descansar en una ciudad como Madrid.|JAMÁS RECOMENDARÍA este alojamiento, para mí la parte más importante de unas vacaciones es el estar descansado y llegar al alojamiento y estar como en casa.|Llevo 12 años trabajando en un hotel y se perfectamente que en estos casos se pueden hacer excepciones.|Lo más triste es que cuando se trata de clientes con educación y piden las cosas con respeto, nos ignoran, y si hubiera sido una persona mal educada y hubiera exigido a malas seguramente ya me habrían devuelto el dinero.|Lamentable que la sociedad y algunos alojamientos...

The reception desk is on the 2nd floor. When you return at the hotel after 8 p.m. you have have to ring the bell in order for them to open the main gate by seeing you from the camera. The breakfast, which starts at 07:30, is served in a place 1-2 minutes walk from the hotel building, in "En busco de tiempo" on the ground floor, and sometimes on the 1st floor (when it is busy). It is open buffet, but they also let you choose a toast from their menu, they also let you choose a drink (hot/cold chocolate, tea, coffee, milk). They offer fresh orange juice in their open buffet too. The toast with manchego (a Spanish cheese) and tomato gratin is really delicious, I highly recommend it. When you order hot or cold chocolate, they bring a glass of milk and a 18 g packet of ColaCao chocolate. The location is great, near Puerta de Sol, where a subway and Cercanias station is situated too. Most of the days there are concerts which take place in this square. There are some groceries nearby the hotel. The staff speaks English. The price of the hotel is expensive, about €290 a night for a triple room, in which the breakfast...