I gave this hammam 3 stars as I found some elements of it to be excellent and some to be bad. Booking needs to be done in advance online, when I did this I got a message stating that my card hadn't been accepted which I assumed was due to it being a UK card so tried booking again with PayPal which was accepted. A confirmation email of the booking didn't come through so I checked my spam folder, on doing this it turned out that both bookings had been accepted meaning that I had paid for the same treatment twice. On emailing the hammam asking for a refund, I received a reply stating that the request would 'be sent to the accountancy department' which I thought seemed odd- normally whenever I have requested a refund from a company they normally process it straight away and I receive it a few days later. I ended up having to send several emails about this and finally 9 days later I was advised that the refund had been made. On arriving at the hammam I found the receptionist to be very helpful and they spoke excellent English. I was provided with a host who showed me the changing rooms and explained that I would be fetched for my treatment and that when my time was up that a bell would be rung to signal this (a procedure that I was already aware of having visited the Aire hammams on a couple of occasions, which incidentally I would give five stars to). The hammam itself consisted of a steam room and several pools of various temperatures. After being there for around 10/15 minutes (guessing here because there were no clocks inside which was really annoying), I was approached by an attendant. She said that I should come with her for my massage (my treatment consisted of a scrub and massage). I found this a bit odd as normally a scrub would be given before a massage so I told her my name just to check that I was the right person. She said that I should go with her so I did. I went to the massage room with her and two other customers. It turned out that massages are not given in a private room but that each room has 3 massage tables, so I had my massage in the same room as 2 other clients. The massage part of my treatment was supposed to be quite short but went on for much longer which I thought was strange but I assumed that they knew what I was there for and that maybe as I'd booked it several months ago that I'd made a mistake with the timing. During this time the host came into the massage room and then walked back out but I didn't think anything of this at the time. After receiving an amazing massage I wasn't sure when I would be receiving my scrub so returned to the pools. After maybe 10 minutes the bell sounded and it became obvious that something had gone wrong as I hadn't been approached for the scrub and that instead I had received a long massage instead of a scrub and a massage. I returned to the changing rooms to get dressed and was wondering if I should speak to the receptionist about what had happened on the way out. As I was getting dressed, the host came in to show another customer the lockers. During this time, she peered into my locker where my watch was sat. She then took it out and held it in the air asking who it belonged to. When I replied that it was mine, she responded 'Be careful, people steal'. I found this a really strange comment to make as there were several other customers in the changing rooms. Surely that comment would put people off visiting if they thought there were thefts in the changing rooms? It then dawned on me that she may have been making a barbed comment aimed towards me due to what had happened with the massage. Maybe I was being paranoid but I felt very uncomfortable and left as soon as I could.