Hotel Las Arenas — Hotel in Palma

I would feel quite indifferent about recommending Las Arenas. It is quite unlikely I would stay at this hotel again for a number of reasons though the main one being the Restaurant Manager who completely ruined the start of our holiday, a holiday that we have work hard to afford and for what we had waited a long time to share with family for a very special occasion. Whilst the hotel was clean and modern with a good breakfast, the evening meal selection was poor for vegetarian choice and the allergen advice was particularly very poor and quite concerning. Just one example being that there were peanuts mixed in with rice, this was a major concern for us because such a high risk allergen was not well advertised when we had a anaphylaxis risk with one member in our party, indeed what was the purpose of peanuts in plain rice?! The Restaurant Manager (Nicholas) ruined the first morning of my holiday and it took a good few days for me to move on from this experience. I emailed the hotel twice to inform them of my complaint though I received no response, I also tried to inform Reception though I found the moderate level of spoken English to make this somewhat difficult to achieve efficiently. The hotel felt considerably almost regimented, breakfast finished at 10.30am and there was no running over time, on our first morning we were actually shouted at by the Restaurant Manager when we were finishing off breakfast at 10.35am, this was simply unacceptable. Normally you can leave the restaurant and take a coffee, but not in the Las Arenas. The first breakfast in the hotel very much marred my whole experience and ruined the start of my 50th birthday celebration and our wedding anniversary, this being the last holiday we are likely to have as a family and a holiday that was very much needed following a very serious illness, The room we had was large, clean and relatively comfortable yet the shower ran hot and cold and the frosted glass between the bathroom and bedroom was made for a less than modest shower/toilet experience. There was a considerable draft coming through the patio door. I was woken up very early every day because of the poor quality of the patio door, the noise below our room was unexpected. It became obvious we were above the hotel kitchen hence every morning I was woken early due to delivery vehicles, people shouting/speaking excessively loudly and the alarm from the bin lorries, plus the dog barking and people shouting in the residential accommodation opposite the hotel. In respect to the poor quality patio door, it would have been very easy to have been locked out on the patio and indeed, this did happen to one of the Domestic Assistants of whom we had to help when she became locked out on a neighbouring balcony one morning when the door clicked locked very easily on closing. There were a number of excessive charges such as 40 euros for safe deposit hire (non refundable) and the double sun loungers on the roof terrace were between 40 and 90 euros to hire (though I believe you also received a sandwich and drink within this price). Whilst the hotel was fairly well located, very clean and the majority of the staff were hard working and pleasant, I would not consider this a 4 star hotel nor would I probably stay here again, there were other local hotels of which we have stayed in Can Pastilla and had a much better...

I would feel quite indifferent about recommending Las Arenas. It is quite unlikely I would stay at this hotel again for a number of reasons though the main one being the Restaurant Manager who completely ruined the start of our holiday, a holiday that we have work hard to afford and for what we had waited a long time to share with family for a very special occasion. Whilst the hotel was clean and modern with a good breakfast, the evening meal selection was poor for vegetarian choice and the allergen advice was particularly very poor and quite concerning. Just one example being that there were peanuts mixed in with rice, this was a major concern for us because such a high risk allergen was not well advertised when we had a anaphylaxis risk with one member in our party, indeed what was the purpose of peanuts in plain rice?! The Restaurant Manager (Nicholas) ruined the first morning of my holiday and it took a good few days for me to move on from this experience. I emailed the hotel twice to inform them of my complaint though I received no response, I also tried to inform Reception though I found the moderate level of spoken English to make this somewhat difficult to achieve efficiently. The hotel felt considerably almost regimented, breakfast finished at 10.30am and there was no running over time, on our first morning we were actually shouted at by the Restaurant Manager when we were finishing off breakfast at 10.35am, this was simply unacceptable. Normally you can leave the restaurant and take a coffee, but not in the Las Arenas. The first breakfast in the hotel very much marred my whole experience and ruined the start of my 50th birthday celebration and our wedding anniversary, this being the last holiday we are likely to have as a family and a holiday that was very much needed following a very serious illness, The room we had was large, clean and relatively comfortable yet the shower ran hot and cold and the frosted glass between the bathroom and bedroom was made for a less than modest shower/toilet experience. There was a considerable draft coming through the patio door. I was woken up very early every day because of the poor quality of the patio door, the noise below our room was unexpected. It became obvious we were above the hotel kitchen hence every morning I was woken early due to delivery vehicles, people shouting/speaking excessively loudly and the alarm from the bin lorries, plus the dog barking and people shouting in the residential accommodation opposite the hotel. In respect to the poor quality patio door, it would have been very easy to have been locked out on the patio and indeed, this did happen to one of the Domestic Assistants of whom we had to help when she became locked out on a neighbouring balcony one morning when the door clicked locked very easily on closing. There were a number of excessive charges such as 40 euros for safe deposit hire (non refundable) and the double sun loungers on the roof terrace were between 40 and 90 euros to hire (though I believe you also received a sandwich and drink within this price). Whilst the hotel was fairly well located, very clean and the majority of the staff were hard working and pleasant, I would not consider this a 4 star hotel nor would I probably stay here again, there were other local hotels of which we have stayed in Can Pastilla and had a much better...

We stayed one week in the summer of 2020, and maybe because we were so glad that we could actually have a vacation back then, we didn't notice everything. But this year we booked the hotel again for two weeks, because we liked the location of it, and it was rather convienient for us. But this time around all the inadequacies were more than obvious. The location is great. It is right near the beach, there are quite a lot of decent restaurants in walking distance, and there is free street parking (if you're patient enough). The rooms in general are quite small. We booked one with the Sea view and we had the balcony at least. Initially the room looked clean, but during our stay, the cleaning service was below average. The floor was dusty, not vacuumed properly. In the bathroom after a few days we could see our own footprints on the floor, meaning that washing/wiping the floors hadn't been done. Towels would not be changed, or at least rearanged. There is a safe in the room for your valuables, but you need to pay extra for it. I think it was 2 euros per day. I couldn't get myself to pay that just for the idea of it. There is an empty fridge, that comes in handy, and the air conditioning worked withoult a fault. There is also an appropiate sized tv in the room, but very poorly hung on the wall, with cables sticking out everywhere. The walls are quite hollow and you can hear every movement from the neighbours or from the hall way. It is rather annoying hearing doors slamming in the middle of the night. Depending on the room, you get more or less closet space. In our case we dressed out of the suitcases for two weeks, because we only had one small space for some hangers. Breakfast probably was the worst part of it all. The serving area is quite small and the food choices very limited. They served on 3 or 4 different days, spoiled vegetables and fruits. The fried eggs are never freshly cooked, but rather set on the cooking plate until one side is burnt. There is only water, "instant" orange juice (the mix doesn't come out the same every day), tea and a few coffee machines. The serving staff is rather unpolite and just throw food on your plate without actually listening to what your asking for. There are two pool areas but only one worth mentioning: the one on the roof. The view is excellent from up there. One thing I still want to mention is that we had to print out two forms for our return trip back home, and they charged us 1,50 euros for 3 pages. It's not a fortune but, overall these are not services of 4 star hotel. And they do charge prices of a 4 Star - Prime...