I stayed for two weeks at this hotel and this was my personal experience.||There was minimal interaction with the hotel staff in my case, but I had no issues on that part. As long as you respect them, they will return the courtesy. They did seem to appreciate attempted conversation in Spanish! The rooms could do with some improvements such as air conditioning/a fan, more kitchen utensils and applications (eg. scissors, better quality knives, microwave). For ventilation, I suggest leaving the windows and door open where possible. The small outdoor space (via ground floor rooms) allows sunbathing on two lounge chairs, and there is also a table with chairs provided. The pools are filled with salt water instead of chlorinated water which I also liked. Upon entering the room on my first night, I was faced with a few roaches - this is where the sweeper provided helps you. However, my only main concern was based around one common complaint - the noise. ||I had requested a quiet room, however despite being granted such, I found myself struggling to sleep some nights due to inconsiderate individuals giggling and shouting down the hallways and outside space throughout the night. In the distance, nearby bars also frequently play music at loud volume past midnight, further stressing the point. This wasn't an issue every night from my area at the back, only a few. If you're looking to have a quiet sleep, expect noise in your surroundings and ensure you have earbuds in preparation. If you're someone who tends to be a bit loud at times, please be mindful of those trying to sleep at night.||The location is good as you're positioned quite close to the coast as well as the main areas. There are some nice surrounding views of the mountains on your travels, as well as rocky beaches towards San Agustín. You also don't have to worry too much about supplies as there are many stores around the hotel. The closest one is a HiperDino opposite the hotel front across the road. I can't comment on the food within the hotel as I was self-catering, but I have heard that it's okay. In terms of entertainment within the premises, you have a fair amount to do. A few examples consist of - a gym (charges daily, weekly and monthly), an inside bar in case the outdoor bar is closed, a small convenience store based in the main hall near the entrance, a self service laundrette (5€ for wash, 5€ for dry), a nail and hair salon, pools, and sometimes weekly events. I heavily advise to dry clothes outside as the heat dries them quite quickly. There is also a cigarette and vending machine in the reception area. Upon checkout, there is a storage room where you can keep your luggage until your coach arrives for the airport. This door is kept locked when not in use. ||Overall, it's a good hotel if you're not too fussed. if you're travelling around and likely to spend minimal time in the hotel, then consider it an ideal location. I definitely recommend requesting a quiet room for one of your three requests upon booking as you could end up inside a room opposite the loud bars at the front. The atmosphere is great as you have a lot to do in the area. Additionally, the rooms are cleaned frequently as long as the room is vacant (I found that it was usually midday my room was tidied) and the towels were replenished daily in my case.||-||Pros: Good amount of entertainment in the area, frequent cleaning, great security, three requests granted upon booking, friendly staff.||Cons: Roaches are expected (use the sweeper to sweep them out!), basic kitchen equipment available, uncomfortable mattresses, potential noise during the night and early...
Read moreWhere to begin ||We have visited the canary islands over 15 times Tenerife and Gran Canaria hold some of our greatest memories of when our children were young but sadly this year has all but ended this week will not be returning to Gran Canaria anytime soon ||This hotel is by far the worst I have ever stayed in ||We read the reviews before we went as we normally do but as normal I don't believe most as people just moan about anything however the reviews for this place are absolutely right ||The staff seem to have a Vendetta against British people often being ignored at the bar to serve the Spanish first even though we tip well (that stopped quickly may I add) there was two full on fist fights over sunbeds in the morning and it wasn't tourists it was the people who own property there it was that bad the police were called twice to break up the Spanish families from fighting over prime location for the sunbeds ||The sunbed wars was also a joke we watched 1 lady who owns a property there reserve 18 sunbeds around the main pool to stop the tourists from having one but here ground floor apartment which had two sunbeds on was just a few meters away from the pool they also had a monopoly over the umbrellas using 18 for the beds ||When staff were asked to stop this it erupted into another fight again the police were called ||We didn't bother reserving sunbeds as staying in this hotel all day would have been like being in prison ||The all-inclusive is a joke the snacks available had to be bought at the bar and are bit included in the package the beer was a disgrace they are trying to pass something off as san Miguel it's that bad I have asked San Miguel to investigate as it's definitely not their larger they are serving ||The food was awful usually I don't pay to much attention to this sort of review as you can normally find something to eat but it was cold and bland,once something ran out it took the over worked staff over 20 to 30 minutes to replace it this included the chips and salad ||The fruit was mouldy in the bowls and the evening meal was what ever meat they had left over from lunch chopped into a stew of some kind ||There were dishes with nuts in and it wasn't advertised we ended up eating out at some of the great places in area ||The staff were rude and abrupt and the pool man was like a dogs body he was a life guard,gardener,bin man,fight stopper it was awful to witness we tried to book another hotel on day 2 of our 7 day stay to no avail ||The rooms were okay hot and stuffy but were ok ||I will never come back here neither will any of the thousands of followers I have online as I am a family holiday blogger and have already shared the videos of the fights and food and rudeness of the staff online not to mention the sunbed wars.||The owners of this hotel should really look into this as it's definitely a stain on their company name.or be clear because if you don't want British tourism then there are many other places that are greatfull for the extra income that our British pounds bring ||1 more thing the pools on the quieter side were green around the edges from never being cleaned properly ||Don't ever go here it's the...
Read moreI stayed for two weeks at this hotel and this was my personal experience.
There was minimal interaction with the staff in my case, but I have not had any issues on that part. As long as you respect them and are patient, they will return the same courtesy. The rooms could do with some improvements such as air conditioning/a fan, more kitchen utensils and applications (eg. scissors, better knives, microwave). For ventilation, I’d suggest leaving windows open during late hours and the door where possible. The small outdoor space (via ground floor rooms) allows sunbathing on two lounge chairs and a table with a few normal chairs. My room was stationed close to the pools, so I had no issue with that. Upon entering the room, I was faced with a few roaches - this is where the sweeper provided helps you. However, my only concern was based around one common complaint - the noise levels.
I had requested a quiet room, however despite being granted such, I found myself struggling to sleep at times due to inconsiderate individuals shouting and giggling loudly down the hallways and outdoor space throughout the night. In the distance, nearby bars also frequently play music at loud volume past midnight, further stressing the point. This wasn’t an issue every night from my section at the back, only a few. If you’re looking to have a quiet sleep, expect noise in your surroundings and ensure you have earbuds.
The location is good as you’re positioned quite close to the coast as well as the main areas. There are some nice surrounding views on your travels, particularly down the San Agustín beach. You also don’t have to worry too much about supplies as there are many stores around. The closest one is a HiperDino opposite the hotel entrance across the road. I can’t comment on the food within the hotel as I was self-catering, but I have heard that it’s okay.
In terms of entertainment within the premises, you have a fair amount to do. A few examples consist of - a gym (charges daily, weekly and monthly), an inside bar in case the bar outside is closed, a small convenience store in the main hall, a self service launderette (5€ for wash, 5€ for dry), a nail and hair salon, pools, and sometimes weekly events outside near the bar. There is also a cigarette and vending machine in the reception area. Upon checkout, there is a storage room next to reception where you can keep your luggage until your coach arrives for the airport. This door is kept locked when not in use.
Overall, it’s a good hotel if you’re not too fussed. If you’re travelling around and likely to spend minimal time in the hotel room, then consider it an ideal location. I definitely recommend requesting a quiet room for one of your three requests as you could end up opposite the loud bars across the hotel front.
Pros: Good amount of entertainment but more-so outside of the premises, frequent cleaning, great security, three requests are granted, friendly staff, a safe is available inside the bedrooms.
Cons: Roaches are expected, basic kitchen equipment available, uncomfortable beds, potential noise during the night and early...
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