Hotel Landmar Costa Los Gigantes Family Resort — Hotel in Santiago del Teide

It was all just OK. ||So, after reading the reviews for this hotel we booked a two week stay in the Landi Village at the end of October. I feel like the many rave reviews perhaps gave us increased expectations, and these were not met. ||So lets start with the positives:|The Landi Village room was a great size for a family of 3 and its nice to have a separate area to sit whilst your little one sleeps. |Our 3 year old adored Landi and going to the discos.|She also really enjoyed the funfair night. |The pools were nice and big and we could arrive even in the afternoon and still find beds somewhere even if not right next to the pool. |The arcade was fun but quickly worked out pretty expensive if you stayed there for any length of time. |The small soft play is a nice touch with again our little one really enjoyed.|We really enjoyed the sea views. |The ala carte restaurants were nice and worth booking. |The room cleaning staff did an excellent job every day. |We raised two issues with the room on the app which were sorted promptly. |The animation team always looked to be working tirelessly and there was always activities happening. ||The not so good, but not great:|The food! All the food was edible and managed to find something to eat each night but it was extremely repetitive. The nights are themed but some foods somehow seem to be the same across regions / themes. For a 2 week stay we were a little bored of the offerings. This was the same for the quiet pool snack bar. The food here was good but NEVER changed in the whole holiday. ||Now for the negatives:|First impression when we walked in to our room was not good. The room felt very dated. We did not expect luxury boutique for a 4 star hotel but when compared to a similar offering we stayed at in Portugal last year this room definitely lacked modernisation. We did walk past some other rooms which looked to have been updated and looked more modern so maybe this is luck of the draw on which you get but was certainly not what we expected for the price as the room was comparable to a much lower rated hotel. |On our arrival the sofa and bed had decorative cushions on that had been placed with no covers on at all. This did get rectified but left a bad first impression. |The sofa was very stained and dirty and the padding on the arms was failing. This needed replacement or at least a deep clean and minor repair. |Speaking of first impressions, on our arrival date we could not believe the mess in the communal areas. We are not sure what had happened the nights or days leading up to this as the cleanliness everywhere did improve over our stay. But again that initial dread we felt when we saw it after travelling was not a good feeling. We did attempt to find alternative accommodation at a few other hotels when we saw this but they were fully booked. So we were happy at least to see some improvements over our stay (or we just became immune to it). The plants had been used as ash trays and ribbush bins, one of the big windows in the foyer was broken with just a sign over it saying don't touch or lean on it, many areas with broken tiles and lights that needed some TLC, and the self return cup stands dotted around that seemed to be almost constantly full with cups and had become rusty and looked filthy like they never got cleaned. It all just gave the impression of no one cares. |Disappointing to see the proper snack bar by the activity pool was closed and that this building now just sat without purpose. This was replaced by a small unattended snack van. The food offerings from here like the burgers and fries were always cold and dried out completely by the warming surface. The stand itself was always filthy too where people had squirted sauces all over the counter and nobody was there to clean it up. Even when we saw staff in the vicinity who had seen the mess, it was still not cleaned. |Same for the show cooking buffet restaurant. This remained completely closed for the duration of our stay and was another wasted and not utilised space. Its not like the hotel was quiet either as it was half term. |There was not enough staff in the main buffet restaurant. The people there worked tirelessly but they could not keep up with the work load. Plates were piling up, you often arrived to most of the tables still being dirty from previous diners. On one sitting my partner and I observed a full slice of pizza on the floor in a main thoroughfare that everyone just walked around so we decided to pick it up. |Another issue probably more related to other guests but is something that could also be managed by the staff, if they had enough of them, was the children in the buffet restaurants. I am all for supporting independence in children and allowing them to learn how to serve themselves but this was at the detriment to other guests. They just left a mess everywhere being allowed to run around with no supervision dropping food all over (like the aforementioned pizza) and no one monitoring them and asking them to clean up after themselves. Yes, they are children but if they cannot be trusted to serve themselves cleanly and sensibly then they should be supervised. |Same for the pool areas sadly. Due to the self serve and self tidy nature of the drinks there were often cups of half drunk drinks all over where people didn't tidy after themselves and reduced staff to manage this issue. |Just some annoyances when compared with other all inclusive resorts of the "same" rating like the additional costs experienced for things such as the popcorn and drinks outside of a very limited cocktail menu. We knew about the cocktails before we arrived from the reviews but when compared to other packages we have had this one felt a little more restrictive. |Despite our little ones love of the soft play this needed some TLC too as some areas were ripped and damaged so at one point her leg fell through a section which caused a few tears which she quickly got over. One of the benches for adults to wait was also broken here and in need of repair. |The splash park is inexplicably far away from the pools and we didn't utilise this due to looking like areas of the floor were damaged and holes in. ||Overall:|Despite the negatives we had a pleasant time but this did not meet our expectations we got from all the great reviews we read. We feel like this was perhaps historically a really great product but felt very much like corners were being cut, and savings being made, to see how far they can dial back the offering before people start realising and...

This hotel beats my expectations completely! I highly recommend! From pulling up outside on the coach one word - stunning! ||We were greeted by a lovely lady unfortunately didn’t get her name, we stayed at the family resort part (Landi village) the lady was so informative and so friendly even with my little one who was so tired from travelling! We were provided with a discount for the toy shop and a little passport game for our little one! The only thing I was unsure of from the conversation was the LA carte restaurants - I wasn’t sure if she meant we could use the LA carte as part of our all inclusive 3 times without an additional fee or whether it was charged at all times so therefore we didn’t use - would be good to clarify and make it a little clearer as I still didn’t get my answer but couldn’t fault this lady she’s a credit to your team! ||We got provided a little buggy with our cases and taken right up to our room - it was a little apartment - incredible! Little man had his own big boy bed and there was a chalk board / sweets / biscuits / fizzy drinks and a little tent as well as a coffee machine and pods / kettle / TV / sofa. ||Bed in our room was huge and very spacious and all very clean! The bathroom was great, only disadvantage was the bath was a tight squeeze and I’m fairly small in size! ||Lovely view from the balcony! And luckily when the sun hit in the afternoon we got great sun on the balcony to sit out whilst little man slept! ||There is a little snack bar with burgers / salad / chips / hot dogs - chips were mostly always cold but again amazing! ||We found out few days prior to leaving there was a bigger snack bar restaurant on the other side and it was incredible! So much variety.||Now the bars! Incredible - self pour beer tho it was really difficult to use if I’m honest but again fab! Fizzy drinks can be poured yourself! Staff so friendly and helpful. ||The pools amazing! Variety of choice! My child loved the little pool with a sprinkler! Very cold but on a hot day incredible! Bigger pool was a lot warmer! ||Buffet restaurant again was good! I loved the curry night they did was one of my favourite evenings! Other than that me being a fussy eater I stuck to the same sorta things each evening but I did try but wasn’t a huge fan but again I’m a fussy eater - more of a burgers type lady! ||Now for the best bit - children’s entertainment in the evening - amazing!! And the best parts is 1) there is a bar for adults in the entertainment room meaning you can enjoy a nice drink whilst your child plays’ obviously under supervision but amazing! ||2) the mascot Landi - what a bribe this has been throughout my holiday - my child loved Landi and if he was miss behaving it was a well you don’t get to see Landi so therefore he did behave throughout as he loved Landi so much! We surprised him with the toy Landi purchased at the reception as the shop is shut on Monday & Tuesdays and we gave this at the airport so he could remember this holiday and have Landi with him. ||There was a fair evening for one of the children’s entertainment evenings and it was fab! Would’ve been even better if there were seats for people to sit but again due to space it wasn’t possible which I can understand. ||Re our room - our bed sheets weren’t changed for 2 days and the day before we left our bed sheets became unravelled so we put the sheets on top of the bed but it wasn’t changed and we were left with just the quilt / our pods also weren’t changed for coffee and we were up early so we were very tired! ||The bed was sooooo comfy however be careful as it moves as it’s on wheels if you fidget too much haha!||I don’t usually say this for a holiday as I like to go to different places but I would 💯 come back to this resort.||Amazing staff / amazing people and such an amazing holiday. We are so sad to be home. And we also wished we had done 10 nights not 7 but it was a first holiday with a 2 year old so we weren’t sure how it would plan out but it was amazing and he enjoyed himself so much!||I would also recommend booking the zoo it’s about an hour and a half from the resort via coach which can be purchased near the reception area where reps are as it was unreal and voted one of the best zoos in the world. ||We also ventured down to the beach which was about a 10 minute walk which has Little Rock pools and black sand! Again lots of little restaurants / shops down there! ||The resort also as I forgot to mention room has a little soft play and little splash park which again is great! ||Thank you...

Overall we had a good holiday at this hotel, there were however good points and bad points.||Good|The food was very good quality for an all inclusive hotel. There was always plenty of selection with different themes each night. Through the day there is a snack stall beside the noisy pool which has burgers, hotdogs, chips, salads and biscuits all day. There's a mini buffet beside the quiet pool that changes each day and there's lunch in the main canteen if you want to dry off but the snack bar and outdoor buffet mean it's very handy when having a pool day to keep the kids fed. ||There are two pools, one where kids can have their large inflatables, they play music through speakers and do activities etc and one that is quieter so there's a choice of vibe. ||There are plenty of sunbeds. We went in early July and never had a problem getting a decent sunbed. We aren't people who ever go early to put towels down and still got decent beds each time we were at the pool. On busier days you just go a bit further, we didn't care. ||We didn't use kids club as it's just not for us but every time we seen the kids club entertaining and caring for the children around the hotel they looked to be having a blast and staff were always so lovely to them.||Our youngest loved the splash park and soft play. Oldest loved the arcade. ||The views are beautiful from this hotel. Lot of lovely photos of sunset etc.||The walk to the shops is pretty easy. We got a taxi back each time as the hill is pretty steep and it was less than €4.||Overall the staff were very friendly especially the cleaning staff. My daughter one morning left her tiny hand sized teddy in her sheets which accidentally went to the laundry. After asking the cleaning staff they went above and beyond to search the laundry for this and return it to her waiting as a surprise on her pillow. Can't thank them enough. ||Bad|The check in we received really made us panic about our choice of hotel. We arrived late at night and we were told our room by the lady setting down a sheet and circling a large building on a map. When we tried to understand how to get to this building and where we are now, the lady said in English "hurry there's another coming" and we were left to it. We were left to wonder in the dark after the entertainment had finished so was pretty bleak to find our building. Pushing suitcases and small children around outside around the pools and buildings only to find our building wasn't even the one circled. In the end we found our room after about 30 minutes of wondering and just checking the different lifts outside for the one containing our room selection. |I don't however believe this is a common experience as the people who checked in beside us and who we then seen were in the room under us, got driven with their bags to their room because as they said it was so far to navigate in the dark. Perhaps we just looked capable. |After leaving our suitcases we then went back to reception because to top it off when we arrived in our suite, the kids lights didn't work in their room so we couldn't see what was where. Reception sent maintenance to this straight away and we took the opportunity to ask if there were vending machines etc to find food as our kids were hungry after travelling. We were blessed with the same lady who checked us in who simply replied "look around the corner get cold dinner". Again I get people can be tired or busy but there was no attempt to help us having just arrived with no knowledge of the hotel and how big it was. Which corner?!? Which floor?! Which building?!. ||The high ropes were closed the entire time we were there. This was a main reason we chose the hotel as the kids love this activity. I don't actually blame the hotel for this as safety comes first however I believe the travel companies should prewarn guests of this and stop advertising it as it's been months since it was fit for use. Because the high ropes are closed half the mini golf is also closed as its run below the ropes.||There's very limited seats at nighttime for outside entertainment. I still don't understand how early in the day people must have got there to try and get a seat.||The hotel was a bit run down in areas. For example when we tried unplugging things the whole plug socket comes out. The bathroom handle fell off regularly, the travel cot was ripped, lights only worked in certain sockets.||Overall we did have a good week and I feel the issues we had would be...