Mercer Plaza Sevilla — Hotel in Seville

My recent stay at Nobu Hotel, Seville, was fraught with discomfort and a striking disregard from the management, particularly concerning an essential amenity—hot water. Upon landing in Seville, I was preemptively informed by the hotel about the hot water issue, a problem that unfortunately persisted throughout my stay, significantly detracting from what one would expect from a hotel charging over £400 per night.

The ordeal began upon check-in, where, despite assurances that the hot water issue had been resolved, I was greeted by cold water in my room. This was the start of a repetitive and exhausting routine of traveling from my room on the fourth floor to the reception on the ground floor due to the inoperative phone in the room, making any form of direct communication with the hotel staff impossible.

Over the course of my four-day stay, I found myself making this frustrating journey multiple times a day, each time hoping for a resolution that never came. The lack of hot water was not just an inconvenience but a stark reminder of the hotel's apparent indifference to addressing guest concerns promptly and effectively.

The absence of a managerial presence to address these grievances was palpable. Despite repeated requests to speak with a manager, I was consistently told that none were available, a situation that persisted until the final day. It was only after insistent demands that a staff member reluctantly facilitated a conversation with Luis, the hotel manager, over the phone. This interaction, rather than offering solace, only served to exacerbate the situation with Luis's dismissive and, frankly, rude demeanor. His assertion that our eventual relocation to a suite—solely due to its availability of hot water—was an act of generous compensation, blatantly ignored the core issue at hand. This suite, while admittedly luxurious, was not a request but a necessity arising from the hotel's failure to provide basic services.

Furthermore, Luis's baseless threats of involving the police over a supposed payment dispute underscored a profound lack of professionalism and respect for guest relations. It was clear from this interaction that resolving guest issues was not a priority, a stance that is both disappointing and unacceptable for any establishment, let alone a five-star hotel.

In contrast, the restaurant service within the hotel was exemplary, showcasing a level of care and quality starkly absent from our accommodation experience. However, this positive aspect was overshadowed by the overarching issues of neglect and mismanagement.

My numerous, forced trips from the fourth floor to seek assistance highlight not just a failure in basic hotel amenities but a broader disregard for guest comfort and satisfaction. The Nobu Hotel, Seville, in its current state, falls markedly short of the standards expected by its guests, making it a choice I regret and would not recommend.

This detailed account of my stay is shared in the hope that potential guests weigh their options carefully and that the hotel management might recognize and address these critical areas of guest service and...

Disgusting experience. I left my car at the valet to be parked (they charged me €60/night and they parked it in a public parking 2min away that actually costs €20/night). On the next day, they brought my car damaged (damaged bumper, damaged wheels and ripped tire) and parked it in a way so I don’t see the damage. However, I noticed the damage and showed it to them but all the staff was saying “We don’t know anything”.

The manager Luis assured me that if they will find out that their valet did it, they will cover the costs of the repairs of my car and that I don’t need to go to the police. I didn’t trust them and went to the police and got a report. Then I went to the garage where my car was parked that night and asked them to look at the video footage to confirm what happened. The garage management confirmed in couple days on my email that THE VALED OF NOBU HOTEL HIT A WALL WHEN HE WAS PARKING MY CAR.

I let know the management of Nobu about this and they told me that I need to go to a repair garage and get an estimation of the repairs so their insurance can pay the garage to fix my car. I went to a repair garage and go the estimates but now the Nobu management told me that I need to open a claim with my own insurance, my insurance needs to repair the car and then Nobu’s insurance will pay directly to my insurance.

It’s been 2 months and I’m still driving with my car damaged. The problem is not fixed and their insurance is not in a hurry to solve the problem.

When I asked: who will cover the cost of a car rental while my car will be fixed? They answered: Nobody. Not Nobu, not even our insurance.

I’ve lost many hours on emails, long wait phone calls, waiting responses, stressing out and my case is still in pending.

I suggest you to avoid this hotel and also to park your car yourself for 3 times cheaper. If something unpleasant will happen, no one will actually help you. They will pretend they will help but don’t expect it to happen. Only sweet word with no actions.

I paid 500€/night + 60€ parking and I got in return a nightmare experience.

The hotel itself is nice. Food is good. No objections to this but the situation left...

Nobu Seville

Nobu was the second hotel I stayed at during my trip to Seville. The service from booking to staying was an exceptional experience. Every staff I dealt with was above and beyond. From collecting my luggage from my previous hotel to ensuring my stay was comfortable and every expectation was met. Truly a five star experience as I expected from this tier of hotel. Definitely on par with my stays at Four Seasons & St. Regis hotels across the world. The rooms were well designed minimalist yet well thought out for patrons, very much expected from the Nobu franchise (my husband and I work in the building/development industry so we are picky). Great views, and soundproof. Good amenities (Eight & Bob). Housekeeping did a good job maintaining the rooms clean. The room came with two types of robes, one for when I step out of the shower, and one for wearing around the room which was a very thoughtful touch. I did notice the room did not come with slippers so I did request it and it was delivered to me promptly. Towels were fresh. Bath & Shower adequate water pressure & temperature control. View from our pseudo-balcony was a view of Plaza San Francisco & Ayuntamiento de Sevilla which was beautiful.

Also nice touch with the birthday dessert they left for my husband!

Great service, hotel & rooms well designed and built. Only small thing if I had to pick at would be communication with the concierge front desk with the restaurant as I inquired abt menu a few times. I hope the next time I visit the restaurant experience will be on par with the other Nobus I have visited and menu can be improved upon. Maybe also it is the dining room design which didn’t give me a five star impression as the other Nobu restaurant designs were much more impressive.

Overall fabulous hotel if you are looking for a modern design, view and exceptional service hotel.

Can’t say enough of the staff who works above & beyond for patrons this was probably the most...