Cinnamon Hotels & Resorts — Hotel in Colombo

Cockroaches in a 4-Star Hotel Suite Room – Hikka Tranz by Cinnamon

We booked Hikka Tranz by Cinnamon to celebrate my birthday and our baby’s first trip, but it turned out to be the most disappointing and unacceptable hotel experience we’ve ever faced. First, they gave us the wrong bed with birthday decorations, then moved us to a far corner room with no proper view or décor. We accepted it quietly, hoping to still enjoy the day, though the food and service were only average. The beach was nice, but it’s a public beach – nothing exclusive.

We decided to stay one more night for convenience. After an apology with a cake, management offered us what they called a “suite” at the superior room price. But the so-called suite was shocking – cockroaches, geckos, and other insects were in the room, and even a dead cockroach in the washroom. For a Cinnamon property that claims to be 4-star, this is unacceptable and feels like fraud to guests who trust the brand.

This is not just a bad stay – it’s a health and safety issue. Exposing families with babies to unhygienic and poorly maintained rooms can’t be excused as a simple mistake. I am seriously considering taking this matter up with consumer protection authorities and tourism regulators in Sri Lanka because such practices damage not only the Cinnamon brand but also the country’s reputation as a travel destination.

I strongly advise anyone planning a special occasion or family trip: do not risk it with...

Exceptional Service from the Reservations Team

I recently had the pleasure of working with a representative from the Global Reservations Department at Cinnamon Hotels, and I am thoroughly impressed with the level of service provided. The reservation process was smooth and efficient, making the experience hassle-free.

What truly stood out was the quick thinking and problem-solving ability displayed when I faced an issue at the hotel reception. Despite the fact that the issue was not their fault, they assured me it would be resolved within 2-3 minutes. True to their word, they provided an ideal solution promptly and professionally.

This kind of intervention and dedication to resolving conflicts is truly commendable. I deeply appreciate the professionalism and support offered during my stay. Thank you for ensuring a pleasant and...

I recently had the pleasure of working with Ms. Dewsiluni from the Global Reservations Department at Cinnamon Hotels, and I am incredibly impressed with her outstanding service. She facilitated a smooth reservation process for me.

Moreover, Ms. Dewsiluni's quick response and problem-solving skills were invaluable when I encountered an issue at the hotel reception. Despite the fact that the issue was not her fault, she assured me that she would resolve it within 2-3 minutes, and true to her word, she provided the best solution promptly. Her mediation was crucial in resolving the conflict. She's definitely someone the team should never lose. Thank you, Ms. Dewsiluni, for your excellent service...