Hotel Nippon — Hotel in Colombo

Bad management? Or culture shock? Unfortunately, I am a long-stay guest at this hotel. Between the fact that they do not clean the rooms properly and that in more than a month that I have been here, they do not change the buffet, apart from the poor quality of the food, apart from the poor treatment by the absolute apathy of most of the staff and especially the manager, there have been numerous complaints to which deaf ears were turned, so some long-stay guests were forced to resort to social networks to publicly denounce what happens in this hotel. The fact is that this has had an impact on management, sending long-term guests letters saying not to report poor service and management on social media, instead to talk to the manager because this is affecting their life like royalty, some long-term guests spoke to the manager complaining about the cleanliness of the rooms, whose response was in the words of the manager 'that this is not a category hotel and cannot be cleaned every day' the problem is not the category of the hotel, the problem is that the manager does not do his job, by not supervising the work of his subordinates. I have seen the cleaning staff, three people in a room instead of cleaning the rooms, one is lying in bed, another watching TV and another heating the water, of course in this way it is impossible to clean the room, it must be said that in my room only staff should enter to clean or perform maintenance functions. On the other hand, the buffet never changes, we have been eating the same thing for a month. So the manager, upon learning of these problems, and there are more than I have explained, blames it on culture shock, thus excusing his total and absolute lack of care for our well-being and total lack of respect for his work. I strongly advise you to think twice before staying...

Dear All,

I hope Ms. Saduni will not find this email offensive. I'm sorry Ms. Saduni I didn't know when to call you and sorry to disturb you by calling to check on the payments I have made. Because when I called after making my advance payment the person who assisted simply said that they have recived the payment. May be Ms. Saduni is special hence I'm sorry again.

I call to say that I want to extend xxxx's stay from xxth to xxth and again xrd of xxxxx to xth of xxxxx. Ms. Saduni was so busy that she couldn't answer me becuse I asked the total. I'm so dumb that I couldn't multiplay 18,500 into 6 days if I'm not mistaken. I'm so sorry Ms. Saduni I'll not ask stupid questions again.

If you guys are intrested on doing bussness please let me know avalability of rooms and how much more I have to pay for above mentioned extentions.

She had only one job to do and she failed. I may sound like a jerk here but KYC. God bless your hotel with such an attitude.

Thanks

I'm sorry, I had to send this to...

⭐⭐⭐ (3/5)

Hotel Nippon in Colombo offers a convenient location with easy access to key areas of the city. The staff are friendly and welcoming, providing decent service throughout my stay. The rooms are clean and functional, though they do feel a bit dated and could use some modernization.

The hotel provides basic amenities, which are satisfactory for short stays, but don't expect luxury. The restaurant offers a variety of dishes, but the food quality could be improved to match the hotel’s pricing. The ambiance is pleasant, but the overall experience didn’t feel extraordinary compared to other hotels in the same price range.

Overall, Hotel Nippon is a reasonable option for budget-conscious travelers looking for a central location in Colombo. It’s an average stay with no major standout features, but nothing particularly negative either. Ideal for those who need a simple, affordable place to stay without expecting a...