Mandarina Colombo — Hotel in Colombo

A good hotel with good facilities. Rooms are bit small compared to the average size of a hotel in the area but acceptable. Has cable TV , seperate AC unit along with amenities. Washroom was very spacey, compared to the room size. Staff was friendly and the food was good. A 4 star rating was given due to several factors. The hotel as mentioned has good , acceptable overall facilities but definitely not for a 5 star hotel standards. For a 4 star hotel of course yes , but I'm not sure how they got a 5 star hotel certificate considering the location , view , available space, available facilities etc:. While the washroom was good , a bath tub was not available which can be considered as a basic feature for a hotel in this area. The restaurant staff can focus on their job bit more as they called me back again 5mins after I placed the order saying 'just to reconfirm' , they should have noted it down properly in the first time. Also I paid for food then and there, but while I was checking out they informed I have not settled the bill for the food which annoyed me since I not only settled the bill but also gave a generous tip to the waiter .Had to wait at the lobby for about 5 mins till they took many calls to sort out their internal communication and to find that I was telling the truth. Could have even apologised to the customer afterwards but it didn't happen. Also, I ordered a chicken nasigoorang ( the other option was sea food nasi), and they sent a sea food nasigoorang despite 're confirming' my order. I didn't make a fuss and ate it anyway but imagine if I had an allergy or something. The pool is located on rooftop but it doesn't have separate access. You have to go through the restaurant front area. It's not a nice thing when you have to wear a towel or a similar pool clothing and go to the pool passing a table of a family who is dining . Furthermore, they had only 1 card machine at the reception which didn't work for some reason. It kept on responding with an error which had nothing to do with my debit card since it had money. I had to go all the way out of the hotel and walk back and forth for about 200 meters to get money from the nearest ATM using the same card like it was the year 2000. Hotel view is ok but not great since the side view face to a blank wall of the next building and half of the front view is blocked by a giant construction site which is very noisy and you can see the sea from the rest of the front view but its bit far from the hotels' location. Prices were...

Horrible experience. Booked a couple of nights here before returning home.

Overall the hotel has a cheap but decent look, nothing fancy but your usual value for money budget hotel. Not like they paint it. Staff is pretty lazy, never explaining amenities, breakfast location or further information.

The room itself is spacious but some things need improvement, such as the wardrobe door (doesn’t fully close so you get obnoxious light all night) and WC lavatory which is pretty dirty (pictures).

However, the worst is yet to come.

After arrival, we noticed the bed sheets were dirty with what appeared to be old blood stains, as shown in the pictures. Clearly nobody had a clue how that happened - since it was midnight by the time we found out, we to spoke to the manager and requested new bedsheets. It took nearly an hour for the staff to come and change it.

Next morning the head of housekeeping came to my room, apologised and asked what he could do to improve our stay. We requested a night refund, which they said would not be feasible (by giving some random information regarding government tax) and offered breakfast or dinner, which I personally found offensive.

I had the opportunity to speak with the manager by the phone at midnight since he was having some days off, and he assured it would be solved.

However, it should be noted that the manager-in-chief was unprofessional - the only interaction with him was at the next day when we asked the reception how the whole situation would be solved. He did not apologise or approached the subject, since it was to be dealt with by the head of housekeeping - that’s not how you do things.

To sum up, DON’T book this. There are several hotels in Colombo to...

Horrible experience. Booked a couple of nights here before returning home.Overall the hotel has a cheap but decent look, nothing fancy but your usual value for money budget hotel. Not like they paint it. Staff is pretty lazy, never explaining amenities, breakfast location or further information. The room itself is spacious but some things need improvement, such as the wardrobe door (doesn’t fully close so you get obnoxious light all night) and WC lavatory which is pretty dirty (pictures).However, the worst is yet to come. After arrival, we noticed the bed sheets were dirty with what appeared to be old blood stains, as shown in the pictures. Clearly nobody had a clue how that happened - since it was midnight by the time we found out, we to spoke to the manager and requested new bedsheets. It took nearly an hour for the staff to come and change it.Next morning the head of housekeeping came to my room, apologised and asked what he could do to improve our stay. We requested a night refund, which they said would not be feasible (by giving some random information regarding government tax) and offered breakfast or dinner, which I personally found offensive.I had the opportunity to speak with the manager by the phone at midnight since he was having some days off, and he assured it would be solved. However, it should be noted that the manager-in-chief was unprofessional - the only interaction with him was at the next day when we asked the reception how the whole situation would be solved. He did not apologise or approached the subject, since it was to be dealt with by the head of housekeeping - that’s not how you do things. To sum up, DON’T book this. There are several hotels in Colombo to...