Marino Beach Colombo — Hotel in Colombo

This review is based on the worst experience I've faced from a Hotel for their reservation system and confirmation. These guys have something worse than a corrupt third world government system in place. We made a booking reservation and paid through their hotel's payment link but the card was not charged or even pre authed. We followed up to their "reservations" team multiple times but they responded only a day before checkin and sent a new link for payment. However this link never worked and the response was below sub par. The person manning the reservations email is woefully inept and was simply unable to send a working link - He had copied several ids to the email chain but they all seem to be asleep till now with no one bothering to even try and help. Finally we suggested they share their bank details so that we can make the payment and then deposited the amount and sent them the receipt. However when we actually reached their desk for checkin we were treated like thieves trying to cheat our way to a room. They are totally uncoordinated and made senior citizens stand for a longtime while they "verify" our payment. Why on earth do you need a "reservations" team and a separate "front office" team? And even if you do why the hell does the guest need to know about this? Every other hotel goes out of their way to ensure the guests are made to feel welcome... Not here though. The duty manager Upendra(front office) was so arrogant as to imply we can simply send a random payment screenshot and they have to verify the receipt with their "accounts" department. And this is after repeated pleas from us that we have made the complete payment to their bank(not even a pending card transaction). This is not how you treat guests at a hotel. We were humiliated and put through totally unnecessary stress AFTER MAKING THE FULL PAYMENT.

If you value your pride as a human being, do not stay here. Whatever fancy stuff they offer as a "4 star" hotel is pointless when you humiliate guests at checkin itself. We stayed at 10 different hotels in our trip in Sri Lanka and this is by far the worst we've experienced - Not just here but anywhere...

Indulgent Oasis: A Personalized Retreat at Marino Beach Colombo Hotel

Embark on a journey of pure indulgence and discovery at Marino Beach Colombo Hotel, where every moment is a treasure waiting to be uncovered. From the moment I stepped into the lobby, I was captivated by the hotel's elegance and charm. Nestled in the heart of Colombo, I found myself conveniently close to all the city's attractions, making exploration effortless.

Entering my room for the first time was a moment of sheer delight. The space exuded modern luxury, with plush furnishings and contemporary amenities that promised a truly indulgent stay. The expansive room offered a sense of grandeur, and the complimentary minibar, refilled daily, was a thoughtful touch that added to the convenience and comfort of my stay.

One highlight of my experience was undoubtedly the rooftop infinity pool, where I spent blissful hours soaking in the breathtaking views of the Indian Ocean. The garden terrace and jacuzzi provided additional moments of relaxation, while the pool bar added a touch of indulgence to my leisurely afternoons.

The hotel's impeccable service further enhanced my stay, from seamless check-in and check-out experiences to interactions with the incredibly hospitable staff. I was particularly impressed by the honesty and generosity of the staff at the currency exchange, who went above and beyond to rectify a mistake I had made in my initial count.

Exploring the city was made all the more enjoyable by the hotel's convenient location. The complimentary Colombo city tour offered by the hotel was a fantastic way to immerse myself in the local culture, guided by a knowledgeable and hospitable guide. Additionally, the hotel's proximity to attractions such as Casino Marina and the complimentary shuttle service to Marino Beach Lounge allowed me to effortlessly experience the vibrant energy of Colombo.

In every aspect, Marino Beach Colombo Hotel exceeded my expectations, leaving me with cherished memories of a truly unforgettable stay. From the luxurious accommodations to the unparalleled service, every moment was a testament to the hotel's commitment...

We recently visited this venue to perform at a wedding, and unfortunately, it turned out to be one of the worst experiences we’ve had in our musical journey. Upon our arrival, the staff repeatedly directed us back and forth, ultimately refusing to let us use the main entrance.

As a professional band, we regularly perform at many star-class hotels in Colombo and across the country. None of them restrict our access in this manner. We always follow hotel protocols by unloading our sound and heavy equipment through the designated service entrances, usually located at the back of the hotel, in full compliance with their standards and procedures.

At this venue, however, things were unnecessarily complicated. We first parked in the basement and attempted to enter through the basement entrance, but the security informed us that the scanner there was too small for our equipment. They instructed us to use the main entrance instead. We complied without objection, but upon reaching the main entrance, another group of staff redirected us to the main scanner. There, the security team refused to allow us entry, insisting we should have used the back entrance. One even claimed that this policy had been enforced since the Easter attacks, yet we have performed at this same venue multiple times after that event, always entering through the main entrance without issue.

This entire incident clearly reflects poor internal communication and inconsistency among the staff. Worse, it came across as discriminatory treatment. Security personnel are, in many ways, the first point of contact and should act as unofficial receptionists, representing the hotel with courtesy and fairness. Instead, we were left embarrassed in front of wedding guests, which we believe has negatively impacted our band’s reputation.

Such experiences are not only frustrating but also damaging for professionals like us who work hard to maintain high standards. We sincerely hope the management addresses these issues so that future performers and guests are treated with the respect and consistency...