Mosebacke Hostel — Hotel in Stockholm

I am writing to express my deep dissatisfaction with the security measures at Mosebacke Hostel, particularly regarding an incident that occurred during my recent stay. This incident has left me profoundly concerned about the safety and well-being of guests at your establishment.

On 24th january at approximately 2 am, an older man was given access to our room by the hostel staff. Shockingly, this occurred in the middle of the night, putting the safety of two young girls, myself included, at considerable risk. The fact that the keys were not promptly revoked after the man's initial access is utterly unacceptable.

When I approached the staff about this distressing situation, their response was both dismissive and concerning. They claimed that they failed to notice the man entering our room and therefore did not see any reason to retrieve the keys from him. This lack of vigilance and accountability on the part of your staff raises serious questions about the overall safety and security protocols in place at Mosebacke Hostel.

Such a blatant disregard for guest safety is not only disappointing but also unacceptable.

Secondly, the promotional photos on your website and booking platforms do not accurately reflect the reality of the accommodations. The disparity between the images provided and the actual conditions is highly disappointing. Guests deserve transparency, and the current misrepresentation creates false expectations.

I hope that this feedback prompts immediate action to rectify the lapses in security at Mosebacke Hostel and ensures the safety...

Very unprofessional personel. Our first room had what looked like lice in it (see photo, room 43). And after some dispute we got another room. They later said it wasn't lice but some other harmless bug but couldn't name it (felt like a lie to avoid potential accountability). Overall it felt very much like they were not taking it seriously and tried to do everything to not have to do anything about it. We told them to call anticimex. They said it was too late in the day. I have a hard time believing they called them the following day. We caught a rumor from the personel that we lied about the lice. If you arent gonna do anything about it, still at least act like you will. Dont put blame on the customer. Refusing to take a potential bug infestation seriously is a huge red flag.

The room we got in the end was in the cellar. The room had very poor ventilation and it got very warm. The bunk bed was broken in some places and some electrical outputs didn't work. Was also a random slovenian flag in our room.

Bathrooms were kind of dirty but felt like it could largely be the fault of the people being dirty.

The only redeeming thing about this place is...

Our room was in basement with 2cm window (picture) that didnt give light or air only noises from the street. We had no air in the room and it was really warm inside although outside it was only 13 degrees. Before going there I email hostel and ask if i need to take hair dryer and they write back its available on reception desk. When i need it i ask on reception that all 5 are taken by the guests so as soon as somebody give it back they will bring me it. After 2h waiting i went to reception desk but it was close. It was 21.25 and reception should be open to 22.00 but it was already close. After 22 there was a guy taking care of hostel at night i asked him if he can check were the hair dryiers can be so i can ask for it - he didnt speak english but keep on showing me he dont know and telling "tomorrow, tomorrow". I understand its not hostel fault ppl do not return things but they can take room number when giving hair dryer so they know where to find it when its needed... In ladies bathroom there was 4 showers but only 2 had curtain. There was also not enought space for all guests to eat...