Hotel East Taipei — Hotel in Taipei

Hotel East Taipei offers a welcoming and comfortable experience for travelers, characterized by commendable service quality and an inviting atmosphere. Based on my recent stay at the hotel, I would rate my experience across various aspects as follows.||||The service quality at Hotel East Taipei was impressive, earning a solid four-star rating. The staff members were attentive and friendly, making a genuine effort to ensure that all guest needs were met. They responded promptly to requests and provided helpful recommendations for local attractions. This level of service significantly contributed to my overall experience, making me feel valued throughout my stay.||||In terms of cleanliness and maintenance, the hotel also performed well, receiving a four-star rating. The common areas and guest rooms were well-maintained and tidy, reflecting the hotel’s commitment to hygiene and upkeep. I did not encounter any significant maintenance issues, and the staff promptly addressed any minor concerns that arose, further enhancing the overall impression of the property.||||When evaluating comfort and ambience, Hotel East Taipei truly excelled, meriting a five-star rating. The atmosphere was warm and inviting, featuring stylish décor and comfortable furnishings. My guest room was thoughtfully designed, creating a relaxing retreat after a day of exploring the city. The combination of comfort and aesthetic appeal significantly enhanced my overall experience.||||The food and beverage offerings at the hotel received a three-star rating. While the dining options were satisfactory, they did not stand out as exceptional. The menu featured a decent selection of dishes, but the quality and creativity could be improved. Although the meals were enjoyable, they did not leave a lasting impression compared to the overall excellence of the hotel.||||In terms of guest satisfaction and value for money, I would rate the hotel as four stars. Given the high level of service, comfort, and cleanliness, I felt that my overall experience justified the price paid for the stay. Guests are likely to find good value in what the hotel offers, especially considering the excellent ambience and attentive service.||||In conclusion, Hotel East Taipei provides a commendable hospitality experience characterized by strong service quality, cleanliness, and exceptional comfort. While the food and beverage offerings could use some enhancement, the overall value for money makes this hotel a solid choice for travelers seeking a pleasant stay in Taipei. I would highly recommend Hotel East Taipei for those looking for a comfortable and...

AVOID THIS HOTEL! Horrible experience.

Room : -5/5, The room was not as shown in the pictures. Me and my wife so disappointed when we opened the door to our room. It was dirty and it smelled mold as soon as we got out of the elevator. There was no transparent windows, which made the room really dark. We also did not have any bed lamps beside our bed, it was so dark in the without any lamps. There were also an issue with the fuse for the room, when we charged our phones, all the buttons in the room stopped working. (this resulted that we could not charge our phones during the night). Another huge problem was that we could not switch off the lamps when we were tiered and was ready to sleep, we had to go down to the front desk and talk with the personal. He followed us up and tried to fix it, but couldn't. There was also mosquitos in the room.

Service from the personal 4/5, even tho we could not cancel our booked nights, the personal tried to talk with the manager who didn't let us cancel our booking. They tried to make us so comfortable as possible, but me and wife was not satisfied with the room at all.

Manager, -5/5. I couldn't get a good night sleep because the room smelled mold and it was too noisy from the neighbors and the streets. We stayed at the hotel for one night and booked another hotel directly in the morning next day, even thought we did not receive a fair compensation. The managers excuse were that the hotel is a few years old and it is supposed to be like that. He did not listen to our problems and he did not care.

Attached is a few pictures that shows a few of the disappointments that we got...

We stayed for two nights on the 18th to 20th of June 2020. The rooms were really cozy, and we especially enjoyed the Cha Tzu Tang amenities provided. We asked the front desk why they weren’t in travel sizes as marketed in the site, and the front desk explained that due to their eco friendly incentives they weren’t providing them anymore. I would like to commend the front desk staff during both our nights, a male staff in the night shift, who was patient and helpful over the phone, really exceptional service. The hotel is located in a very well centered part of Songshan close to an MRT Station and buses are easily accessible. Tons of places to eat nearby and very convenient. One of the cons of the place was that we found the rooms to be very dimly lit, but that seems to be the case with many boutique hotels, so take that in mind. Aside from that, the snacks and Nespresso in the room were really nice, and the bed was quite comfortable. The complimentary breakfast didn’t have that many options but was enough. Food options were mainly oriental dishes like congee and minced pork rice and buns, but there were also breads, eggs, bacon and some typical western styles breakfast buffet. Overall it was a pleasant stay, and would definitely recommend and stay...