Praso @ Ratchada 12 — Hotel in Huai Khwang Subdistrict

The hotel is located in the downtown area in a small alley for cars and big buses to park, which is its only advantage. Other than that, this hotel are of low quality with poor services. First, it is really stressful when firstly stepping into the hotel with all signs on imposing fines against residents, from no smoking to bringing food and drinks and others. Fine and warning signs are almost everywhere in the hotel such as at the reception area, in the elevators, and a list of monetary penalties for each damage of furnitures and applicances in the room!!! You are not allowed to wash your clothes and hang your clothes in the room. If you do so, 5,000 bahts are imposed on you. The balcony is locked , which means you have no place to hang your clothes. There is no laundery service either. The staff only recommends you go to the next door building and ask the security guy in that building and that's all. There are no further guidance than that. I went to the next door and had really bad experience as the washing machine did not work and swallowed coins I put into it until I was told that only 10 coin is acceptable (which they made notice in the Thai language only). The security guy could not speak English and was unwilling to inform you of the coin exchange and unhelpful as he said he was not in charge of the washing machines. No basic bathroom and hygienic stuff (i.e. soap, toothpaste, tooth brushes, cotton buds, and others) is provided.||The staff are not welcoming and helpful, and do not care about customer services and customers' compliants. They gave a bit of attitude and were not receptive when receiving customers' complaints. No doubt that they do not care about as they just do business with tour companies. The night staff could not speak English well.||This hotel created horrible experience for when travelling to Thailand which is considered the shining star of tourism and hospitalism in Southeasr Asia. Stay away...

The hotel is located in the downtown area in a small alley for cars and big buses to park, which is its only advantage. Other than that, this hotel is of low quality with poor services. First, it is really stressful when firstly stepping into the hotel with all signs on imposing fines against residents, from no smoking to bringing food and drinks and others. Fine and warning signs are almost everywhere in the hotel such as at the reception area, in the elevators, and a list of monetary penalties for each damage of furnitures and applicances in the room!!! You are not allowed to wash your clothes and hang your clothes in the room. If you do so, 5,000 bahts are imposed on you. The balcony is locked, which means you have no place to hang your clothes. Locked balconies also raise another concern over fire safety. There is no laundery service either. The staff only recommends you go to the next door building and ask the security guy therein and that's all. There are no further guidance than that. I went to the next door and had really bad experience as the washing machine did not work and swallowed coins I put into it until I was told that only 10 coin is acceptable (which they made notice in the Thai language only). The security guy could not speak English and was unwilling to inform you of the coin exchange and unhelpful as he said he was not in charge of the washing machines. No basic bathroom and hygienic stuff (i.e. soap, toothpaste, tooth brushes, cotton buds, and others) is provided.

The staff are not welcoming and helpful, and do not care about customer services and customers' compliants. They gave a bit of attitude and were not receptive when receiving customers' complaints. No doubt that they do not care about as they just do business with tour companies. The night staff could not speak English well.

This hotel created horrible experience for me when travelling to Thailand. Stay away...

I recently had the pleasure of staying at 新濠美國際飯店, and I must say it was an exceptional experience. From the moment I arrived, the staff went above and beyond to ensure my stay was comfortable and enjoyable. The check-in process was smooth and efficient, and I was pleasantly surprised by the warm welcome I received.The room was immaculate, with a modern design and all the amenities one could ask for. The bed was incredibly comfortable, and I appreciated the attention to detail in the room's decor. The view from my window was breathtaking, adding to the overall ambiance of the stay.One of the highlights of my stay was the hotel's dining options. The breakfast buffet offered a wide variety of delicious dishes, catering to all tastes. The quality of the food was top-notch, and the service was impeccable. I also had the opportunity to dine at the hotel's restaurant for dinner, and it was a culinary delight.The hotel's facilities were equally impressive. The fitness center was well-equipped, and the spa provided a relaxing escape after a long day of exploring the city. The location of the hotel is also very convenient, with easy access to major attractions and public transportation.Overall, my stay at 新濠美國際飯店 exceeded my expectations in every way. The combination of excellent service, luxurious accommodations, and prime location makes it a top choice for anyone visiting the area. I highly recommend this hotel and look forward to returning...