Avatar Railay Resort — Hotel in Krabi Province

We are currently here on our third day of 5. Checked in on the 30th December for our anniversary.||POSITIVES:|We really like the hotel. Its location is about a 5min walk from the east pier. Our room is on the second floor of the left building so our balcony doesn’t get the mid day sun which we prefer. The room is big and cozy. The bed is comfy and massive (could fit 3 people). The toiletries smell lovely. The aircon works great and is quiet. You can watch Netflix on the TV and they have a water filling station on every floor which is a big bonus. Most of the staff are friendly and helpful. And the breakfast is decent. We liked having cocktails at the front area.||NEGATIVE:|While the facilities are great, our experience was ruined on our first day by the lady at reception. When we arrived there were 2 American girls checking in before us so we waited for them to finish. Then she asked the girls to wait outside as we are all going to the same building anyway. But when they stepped outside she was in panic mode and was rushing us with our passports because she didn’t want the other girls to wait long. Did not give us the run down except for breakfast time and password and did not warn us about the monkeys. We heard it from other people. As there are no lifts, we carried our big luggage to the second floor because there were no male staff to help. That same evening I went down and kindly asked if there are any activities in the hotel or around the island for New Year the next day (fireworks etc). She looked at me with an expression like I was being such a big bother and inconvenience and kept looking back at her phone while I spoke to her. She said no there aren’t any fireworks or activities around the island. So I asked again in case she didn’t understand. Then she says just go around and there will be things happening. Fair enough but thought reception should be able to give helpful advice? We eventually found out from the other hotel we booked that there is indeed fireworks display on the west side of the island. So I then asked if there is an emergency number for out of hours in case of emergencies since reception closes at 11:00. She replied with “no nothing has ever happened here” in a very dismissive tone waving me away. I told her I have a heart condition so I just need to know where to call if anything happens. I had a big heart attack on holiday in the past and almost died. She then picked up the list of operating hours of the hotel on the table and told me to photograph it like she didn’t hear what I said. I asked her who do I call if reception is closed and she said my boss is here because he lives here. I told her how do I get in touch if there were any problems and she said I just need to stand outside reception which does not make any sense. Then I said how will your boss know someone is standing there? She dismissed me again by saying call 191 the police. We ended up asking the other hotel we are moving to and got the number for a 24 hour emergency clinic on the island. To make matters worse, I emailed about her behaviour and instead of trying to rectify the situation, she sent me rude replies trying to argue with me. Guests should not be made to feel like we’re an inconvenience and emergency numbers should be provided regardless. I suggest providing a map of the island to inform guests where the clinic is and mini marts etc are as well as other attractions since not all of us can speak/understand the language. This was the most unhelpful reception I’ve ever encountered.||It’s really a shame as we liked the hotel and would have stayed again if/when we go back. We actually extended our stay in Railay but booked our extra nights with...

We are currently here on our third day of 5. Checked in on the 30th December for our anniversary.||POSITIVES:|We really like the hotel. Its location is about a 5min walk from the east pier. Our room is on the second floor of the left building so our balcony doesn’t get the mid day sun which we prefer. The room is big and cozy. The bed is comfy and massive (could fit 3 people). The toiletries smell lovely. The aircon works great and is quiet. You can watch Netflix on the TV and they have a water filling station on every floor which is a big bonus. Most of the staff are friendly and helpful. And the breakfast is decent. We liked having cocktails at the front area.||NEGATIVE:|While the facilities are great, our experience was ruined on our first day by the lady at reception. When we arrived there were 2 American girls checking in before us so we waited for them to finish. Then she asked the girls to wait outside as we are all going to the same building anyway. But when they stepped outside she was in panic mode and was rushing us with our passports because she didn’t want the other girls to wait long. Did not give us the run down except for breakfast time and password and did not warn us about the monkeys. We heard it from other people. As there are no lifts, we carried our big luggage to the second floor because there were no male staff to help. That same evening I went down and kindly asked if there are any activities in the hotel or around the island for New Year the next day (fireworks etc). She looked at me with an expression like I was being such a big bother and inconvenience and kept looking back at her phone while I spoke to her. She said no there aren’t any fireworks or activities around the island. So I asked again in case she didn’t understand. Then she says just go around and there will be things happening. Fair enough but thought reception should be able to give helpful advice? We eventually found out from the other hotel we booked that there is indeed fireworks display on the west side of the island. So I then asked if there is an emergency number for out of hours in case of emergencies since reception closes at 11:00. She replied with “no nothing has ever happened here” in a very dismissive tone waving me away. I told her I have a heart condition so I just need to know where to call if anything happens. I had a big heart attack on holiday in the past and almost died. She then picked up the list of operating hours of the hotel on the table and told me to photograph it like she didn’t hear what I said. I asked her who do I call if reception is closed and she said my boss is here because he lives here. I told her how do I get in touch if there were any problems and she said I just need to stand outside reception which does not make any sense. Then I said how will your boss know someone is standing there? She dismissed me again by saying call 191 the police. We ended up asking the other hotel we are moving to and got the number for a 24 hour emergency clinic on the island. To make matters worse, I emailed about her behaviour and instead of trying to rectify the situation, she sent me rude replies trying to argue with me. Guests should not be made to feel like we’re an inconvenience and emergency numbers should be provided regardless. I suggest providing a map of the island to inform guests where the clinic is and mini marts etc are as well as other attractions since not all of us can speak/understand the language. This was the most unhelpful reception I’ve ever encountered.||It’s really a shame as we liked the hotel and would have stayed again if/when we go back. We actually extended our stay in Railay but booked our extra nights with...

This is a truly unique place to stay. The hotel is located in a secluded bay that can only be reached by water, surrounded by breathtaking cliffs and real jungle. It feels like a charming little village.

The hotel itself is very cozy, with warm wooden tones. We stayed in a corner room with a bathtub and a balcony, and the air conditioning worked perfectly. Huge thanks to Bee from the reception—she is truly the soul of this place! She gave us a warm welcome and explained everything in detail, especially about the monkeys. Some are mischievous troublemakers, while others are friendly and peaceful—we ended up meeting both kinds! The monkeys can be a nuisance for the locals, but for hotel guests, their daily balcony run was quite an entertaining sight. However, be careful—make sure to keep your balconies closed! On the photos, you can even see both—a friendly one, calmly munching on leaves, and a cheeky troublemaker.

We really enjoyed our walks to Phra Nang Beach. We set off around sunrise at 6:40 AM and, both times, we encountered a monitor lizard along the way. The path runs along a sheer cliff with mesmerizing stalactites—an unforgettable sight.

Breakfasts were delightful! I got hooked on the salad bar and the incredibly delicious nut dressing. In the evening, there was a live music concert, and at night, the hotel grounds were beautifully illuminated with Avatar-themed lights, creating a magical atmosphere.

The hotel has water boilers available for...