RHYTHM HOTEL — Hotel in Fatih

I initially contacted the hotel with a greeting of “Salaam,” but received no response. Given my experience staying in Turkiye, where most Muslim hosts would respond to such a greeting, this lack of acknowledgment raises concerns about whether the owners are Muslim. Many secular Turks may not prioritize providing halal food, which could be problematic for Muslim guests. I mention this because I was informed by a Muslim Turk that if a Turk does not respond to “Salaam,” it is often an indication that they may not be Muslim. I booked the hotel on Tuesday and was planning on staying on Saturday, unaware of the cancellation fee, noticed a discrepancy with my booking at work, I had to cancel on Thursday. As I could no longer attend the trip to Turkiye, I sought to change the booking dates but due to the uncertainty of when I would be able to attend I asked for a voucher for future use. As booking.com gave the option to the hotel to waiver its cost so it wasn’t the case they could not do it, I was informed that the manager said such options were not available due to the booking’s proximity, even though I had issued the waiver at least 2 days prior to the booking and if booking.com found this unreasonable they wouldn’t have offered the hotel a chance to waiver. Although the financial loss isn’t the main issue, it highlights a deeper problem. Hotels often quickly take your money but fail to offer genuine customer service when issues arise, such as stolen items or genuine assistance needs, such as problems being in the room, food etc and will only try their best to make more money out of you. This hotel’s response revealed exactly that! a lack of care and support, making me grateful I didn’t experience their service firsthand. I would prefer a 1-star hotel with supportive staff over a 5-star hotel with poor management and customer service. I have stayed in Turkiye numerous times to know that it’s the Muslim Turks who really look after their customers regardless if they are Muslim or not and it’s the secular Turks that don’t and don’t be fooled with their names either as secular Turks have Muslim names too! I have documented the communication and will provide evidence if the hotel try to say differently, I wouldn’t be surprised if they start greeting everyone with...

I want to express my deep gratitude for the exceptional welcome you provided during our stay. Your kindness and advice made our experience feel like a true home away from home. We are especially thankful for your guidance in the city and the thoughtful gesture from the manager who bought me soup during my hospital stay.

Thanks to you, our stay was not only enjoyable but truly magnificent. The quality of your service and your generosity will be etched in our memories. We look forward to returning to your establishment on our future getaways.

As for our room, it was simply perfect: spacious, extremely clean, and the daily cleaning service by the lady greatly contributed to our comfort.

I highly recommend your establishment to anyone seeking an exceptional hotel experience. Once again, thank you from the bottom of my heart for making our stay...

The highlight of our stay was Mohammed, the friendly and capable day manager, along with the attentive night staff. Mohammed went above and beyond to make us feel welcome and even helped arrange an affordable taxi to the airport. The hotel was clean, well-located near plenty of restaurants, and only a 10-minute walk to the streetcar. The air conditioning worked well, which helped with the city noise, and we appreciated the free coffee and tea, as well as the fair price (30 EUR/1000 TL). However, the hotel itself needs updates; the decor is outdated, the sheets were ripped, and the shower didn’t drain well. Noise from the highway and nearby restaurants was an issue, as the windows didn’t block it out well. Mohammed mentioned that room updates are planned, which would greatly enhance...