Cheltenham lawn Guesthouse & Gallery — Hotel in Cheltenham

Where to start?||||The only member of staff we met whle we stayed was an older gentleman who seemed confused and uncertain about everything. On arrival he asked when we wanted breakfast the next day - we suggested 0900 but then a woman barked from another room that we could have it at 0830, end of story.||||The room was fine... I guess. The bathroom was awful, with a cheap electric shower that switched from trickling out freezing cold and scalding hot water.||||Then in the morning, we turned up for breakfast and were given a choice of eggs, with "sauteed"potatoes, mushrooms or tomatoes. It turns out - though you'll have to look on some sites to see it mentioned anywhere, it often isn't - that this is a vegetarian-only place. The food when it came was simultaneously cold and overcooked. Throughout the time we were waiting, we could hear a microwave pinging constantly. Yet the owner claims she prepares fresh ingredients. My wife is GF and yet no questions were asked, and the brealfast was served on wheat toast.||||And then we tried to check out. Whereupon they insisted we pay, despite having pre-paid through Booking.com. The old gent became quite threatening, so we felt we had no choice but to pay and sort it out later, and get out of there before things turned ugly.||||And yet they still turned ugly. My wife has been bombarded with increasingly rude emails by the female proprietor, accusing us of damaging property while there - we didn't, and in fact noticed the damage was already there; sadly we didn't think to take photos, after all we were staying in a hotel not renting a car. Even worse, she was directly insulting, going on about how fragile their furnishings were and "Maybe we were more used to plastic cups."||||We haven't had a refund and it's quite obvious these chancers don't intend to give us one. If you're thinking of staying here, don't - and if you don't believe me, well, look up other reviews. You'll see a recurring theme - poor-quality food, no consideration for food allergies, rude owners,...

What a truly disgusting Landlady there!! |I booked through Booking.com, very quickly, as I had on Monday 12th June 2023, an appointment with a Dentist, that after the consultation, managed to get me a booking for x 2 teeth extractions, the next day, at 08.50am. I was told that the procedure would take 90 minutes, approximately. So I booked the room and the appointment together, on the same day. |I then called the mobile number on the listing and had a very confused female voice on the other end of the phone. |I checked if it was Cheltenham Lawn bandb, and was told, I am hanging pictures in a Church!This was hardly the choice of words I expected to hear. Anyway, I per carried on, told the landlord of my plans and I was told, “You will have to take us as you find us, at that time of the day. I of course said no problem and tried to give the. Lady the details she asked me for, then she said sent it in an email along with my car registration. So I did all of this, left Cheltenham and went home. A sleepless night, due to worry, so I was up at 4am. No cancellation email, or text or missed phone calls. I have my procedure, all goes well. I walk 4 miles in blistering heat, still a bit gtogy from the gas. I eventually get there, just before 12pm. Ring the bell, greeted by the Husband and ushered in the hallway to wait for the landlady. She eventually arrives in the hallway only to tell me that she has cancelled the booking!! As I said, no email, text or missed calls, no regard for my wellbeing, nothing but rudeness. To top it all off, I complain to booking.com and she tries to...

We received a car parking ticket for parking outside the guest house as a result of their failure to register a parking permit for our car. I contacted the guesthouse in plenty of time on the booking.com app to enquire about the process for obtaining the permits (see attached images. I have cropped the number plate numbers from the message). We checked out of the room and once we saw the ticket took it to show the people. Rather than offering help or guidance he snapped at me and said it’s not their fault we should have mentioned it on arrival as they are far to busy to pick up messages from guests. As you can see in the booking.com chat I was told that they would buy a parking permit that is valid from 12-00 day of arrival this can all be done on line so i don't see anything. We assumed that was sorted as you can’t check in till anyway and I had sent our car registrations to them. If the gentleman had been helpful and polite we would have just appealed the fine. Instead he was aggressive and defensive and lacking in customer service and manners. I would not stay here again. Also not to mention the cleanliness of the room, there were hairs everywhere and scum in the bottom of the glass in my...