Beach House Hotel — Hotel in Great Britain

EDIT RESPONSE

A "Dog-Friendly" Experience — If Your Dog Can Teleport and Disappear We recently had the pleasure of booking a stay at this hotel, lured in by the promise of a “dog-friendly” experience. What we encountered, however, was something straight out of a satire. Unless your dog is invisible, levitates, or doesn’t require companionship or space, you may want to rethink your stay. From the moment we dared to arrive, we were greeted not with hospitality, but with a flurry of warnings about “significant charges” should our dog venture so much as a paw outside the very specific zones they begrudgingly permit. These friendly reminders were offered repeatedly—even before check-in—just in case we were considering getting comfortable. Customer service? A bold term to use here. Despite never actually stepping beyond reception, we were spoken to with a tone that could best be described as hostile, and at worst, downright disrespectful. We've stayed at many hotels, both with and without our dog, and never—not once—have we been addressed in such a condescending and aggressive manner. The treatment was so jarring that other guests actually approached us to apologize for the staff’s behaviour. Let that sink in. We decided to leave immediately, opting to lose our money rather than our sanity. We were left feeling uncomfortable, unwelcome, and quite shaken by the ordeal. To call this place “dog-friendly” is laughable. To call it customer-friendly would be pure fiction. Save yourself the stress and stay anywhere else.

EDIT RESPONSE: Dear Beach House Hotel, Thank you for your response to my review. Your response is actually inaccurate. Although I appreciate that booking via third party doesnt give you the option to select a pet, not once I was contacted prior to my arrival therefore, you wouldn't never guessed that I was bring a dog with me. This means that you are contradicting yourself there. Also, stating that I wasn't happy when I told about a charge, in fact, I wasn't never told how much it was. I was only threatened with damages charges. As I mentioned on my review, this is not the first time that I stayed at Hotels with my dog, so of course I am expecting a charge. You are making it sound like was a money problem. If that was the case, why did I leave your property fully aware that I was going to loose over £200 pounds for that night? As a business that serves clients, you need to accept that not everything goes 100% right and that the clients are allowed to have an opinion. Many thanks and...

Dog friendly, but overall so. Bit much for rural living dogs. Close to the beach. The superior room wasn't. the bed was lumpy, and the sheets were scratchy. The rooms weren't serviced, even though the welcome letter said they were. Had to ask for clean mugs and towels. You can hear everything through the paper like walls too. The rooms are way too hot, and although there was a patio door, there was no window to allow fresh air In. The toiletries supplied were very manly smelling and therefore not great if you're female. Don't eat here if you have any food allergies, intolerances, or coeliac disease. The staff appear to have woeful training in any knowledge of gluten-free foods. I asked if the nachos were gluten-free, the waitress didn't know, just pointed and said it says GF there. Later at dinner, one of the starters had GF next to it, but contained sourdough bread, I was assured it was Gf, and there was no checking with the kitchen. When I enquired if the nann could be made GF or was there an alternative, the lovely chef came out and said that yes, currys are GF and he would make some flatbread. They were amazing! Sadly Sourdough isn't Gluten Free and I was very poorly for 48 hrs. Having contacted the Coeliac Society, they advised me that sourdough isnt GF, although some establishments may say low GF, in a Coeliac it will cause them to be very ill, there is no GF sourdough available. They advised me to tell Reception and get it raised immediately. We reported it on Saturday morning, but nothing seemed to be done about it. Another worry was that the curry came with cashew nuts in the rice, no where on the menu did it mention nuts. This is a serious breach and is reportable.

The cocktails were strange, I guess they are using smaller measures than is expected. A Espresso Martini (well at the Michelin starred restaurant I was a floor manager for) the recipie is 50 ml vanilla vodka, 25 ml coffee liquer, espresso and shaken with ice. I suspect there was only 25 ml of vodka. It was a shame as its.nice.to have a pre dinner drink Needless to say we didn't eat here again.

Breakfast is just awful. there is lots of cross-contamination on the buffet table, no tonga to serve any of the pastries. The breakfasts are, allegedly, cooked to order, but it was quite clear the bacon and the scrambled eggs had been sitting under a hot plate for some time. We will definitely not be returning. It's quite clear that the hotel is being run for profit at the detriment of their...

Don’t normally leave reviews I actually think this is my first one however felt I needed to get this off my chest, please do your research about where your staying, I’d only recommend this hotel if it was your last resort!

First of all the hotel is way overpriced for what it is. The room was dirty, stains on the towels, dust and cobwebs everywhere. I have never slept in such an uncomfortable bed, mattress was virtually flat could feel everything, so we’re the pillows too, had to use 4 pillows which didn’t even feel like 2. Headboard loose with panelling missing. The noise from other rooms was just unbearable, you hear everything from snoring, arguing, tv, conversations and even people getting intimate up until hours of the early morning, so be prepared for a rubbish night sleep. Wifi is terrible, the tv is placed in a rather strange position so also be prepared to have neck ache as there wasn’t anything else to do in the hotel as bar and restaurant closed.

Our breakfast experience was rather poor, me and my partner ordered a cup of coffee and a pot of tea, I never received my coffee after asking many times, juices were empty and didn’t get refilled either. The full English wasn’t anything to rave about sausage was hard and grisly, mushrooms same, poached egg was burnt never seen a burnt poached egg in my life always a first for everything, toast was like cardboard. The service during breakfast was poor also, I appreciate that it’s a busy time for them but the two men prioritising two young women and getting a flirt in rather than attending to your customers as well felt rather rude.

On a positive note the young female receptionist was very kind and attentive! Oh and the shower was nice and warm 😀

Would I stay here again? Definitely not. Do your research and make sure you get your money’s worth. Would have a better stay in a travel lodge or even better...