Blackpool FC Stadium Hotel, a member of Radisson Individuals — Hotel in Great Britain

We came as a family really don't know where to start|Rang the hotel reception for days no calls answered no calls returned|Rang the spa who returned the call within the hour but the lady couldn't help with our questions as she informed us the spa is a seperate business but she did take our number and said she would take it to hotel reception only then did the hotel bother to call me back|Rooms|Unclean mould in and around shower dirty kettle badly made beds very basic street views are shocking |Noise|Gyn weights being dropped from footballers gym kids running a mock|Cleaners banging trolleys into doors laughing shouting to each other sleeping past 7.30am impossible |Bar/restaurant |Ok prices for a hotel but no atmosphere unless you want to listen to staff talking inappropriate to each other|Breakfast was basic but quite nice and as everything else was poor it was a nice surprise |Parking|Disastrous parking signage you also have to pay £10 per day but that doesn't guarantee your space if you go out like we did and then come back there was not a space to be had not even in the overflow the reception suggested so had to pay and display at a council carpark when we'd already paid the hotel|How can we pay for parking but not have parking |Facilities|The hotel has a little gym located in the spa reception but we didn't use it but did go and enquire at the spa which has sauna and steam and treatment rooms felt like we had walked into a different location WOW its calm and very beautifully decorated and furnished unfortunately they was fully booked| I said I'd like to book next time in Blackpool (not staying at this hotel) she informed me they was moving from the hotel so makes me question why? maybe she gets fed up of taking hotel telephone calls (just a suggestion she didn't say why she was moving) so the spa won't be there just a heads up the spa is not part of the hotel as on website it certainly reads as if it is|Hotel|Tired shabby dated reminiscent of an old folks home especially in hotel reception which is oddly on the first floor with an unused hotel foyer with desk on the ground floor|None of us would return it's a chaotic mess unorganised unprofessional overpriced not worth the money my family paid 2 star rated hotel if that never stayed in a 4 that looks or operates like...

There were positives and negatives to our stay, but unfortunately I doubt this is somewhere we would return to.||The positives – We stayed in a pitch-side view room, and the view was truly amazing. It was lovely to sit with a morning cup of tea while watching the ground staff prepare the pitch. The large windows allowed plenty of natural light into the room, and the air conditioning made it easy to adjust the temperature. We already knew that curtains had to be kept closed during Blackpool games, but were pleasantly surprised at how well the sound was blocked when fans were in the ground.||The negatives – There were a few issues in the room that you simply don’t expect in a 4* hotel charging £200+ per night. The bathroom door had chunks missing on both sides and looked very tired. More concerning was the black mould growing on the shower head, which made us question how thoroughly the room had been cleaned.|We also experienced problems with other guests which the hotel failed to address. A large group of children were staying at the same time, and the children were running through the hotel with little awareness of other guests. On several occasions we found ourselves unable to move along the corridor because they were running back and forth, which was especially difficult for my fiancé, who has mobility issues. In the hotel bar, while we were trying to enjoy a meal and watch the football, the same group allowed their children to shout and run between the tables, even bumping into us as we ate. This escalated when they brought in a very loud speaker, making it impossible for my fiancé to cope with the noise, so we had no choice but to retire to our room.||At check-out I shared this feedback honestly with the receptionist, who encouraged me to email the hotel. I did so, but my email has gone unanswered. I wasn’t expecting compensation—just a simple apology and acknowledgement of our frustrations. Sadly, this lack of response has reinforced our decision...

We stayed here for a weekend break and absolutely loved it. From start to finish, everything exceeded our expectations.||The room was spotless, spacious, and the bed extremely comfortable. The highlight was definitely the pitch view – it made the stay feel really special.||Breakfast each morning was excellent, with plenty of fresh and warm options. On our last day the hotel was quieter, and instead of the hot buffet we were told the chef would make anything we wanted fresh – such a nice personal touch, and the food was delicious. We also had dinner one evening, and the menu was very good – fresh food, beautifully presented, and full of flavour. Drinks in the bar were just as enjoyable, with great service throughout.||The staff really made the stay memorable. Every single person we encountered was friendly, welcoming, and helpful. A real standout moment was when we called ahead to ask for snacks and drinks in the room after a long drive. Everything was waiting for us on arrival, chilled with a bucket of ice – such thoughtful customer service and brilliant communication from the team.||A special thanks also to the housekeeping team – they were wonderful. Always polite and respectful of our stay, you wouldn’t even know they were in the corridor until leaving the room. They always took the time to say hello and ask if we needed fresh towels, bins emptied, or the beds made. A great example of teamwork all round from everyone in the hotel.||The location was ideal, and the added bonus of staying at the stadium meant we even met a few players inside the hotel, which was an amazing experience.||For the price, the service and quality we received were outstanding – far more than we expected. We would happily return again and again, and I wouldn’t hesitate to recommend the Blackpool FC Stadium Hotel to...