Motel One Glasgow — Hotel in Great Britain

Firstly; I think the staff do an excellent job, indeed they appeared run off their feet, though there was quite a lack of staff and this was evident in the morning, the breakfast was pretty chaotic and the staff did their best to keep up, often somewhat criticised by fellow residents due to foods/utensils running out, but in fairness to the staff they seemed to be working hard just to keep up. The breakfast was chaotic and a unpleasant experience, I did not feel that I was "set up" for the day and would highly discourage anybody from choosing the breakfast option when booking with Motel One. The continental choice would have been a disappointment for anybody expecting something cooked (not me, but I think my husband would have been disappointed in a £13.50 breakfast that was so lacking). I was basically "elbowed" out of the way by hotel residents, many spoke no English hence they did not understand when I tried to explain why the bread was not coming out of the toaster (it was all backed up behind it). The small breakfast area and the sheer volume of people trying to "bun fight" for it was actually overwhelming to me as a disabled person. I struggled to find a table, the tables were too close together, I felt as though I was directly sharing breakfast with strangers. The breakfast buffet area over all was too small and there were not enough seats for the amount of rooms in the hotel (374?) if at capacity. I was lucky to manage to get a small bowl of cereal, one piece of toast and a small glass of juice on the three mornings, I went down at various times, went down earlier than I needed too, and there was little difference. The cornflakes and juice were cheap, they were certainly not branded. The room itself was basic though the bed was comfortable and there was plenty of space for my items. There was no noise whatsoever, I did not hear others in the corridor nor in rooms either side, it was as though I was in a soundproof room which was quite a good experience for a decent night sleep yet also somewhat unnerving, particularly when the alert alarms in this accessible room where completely hung out of reach. The curtains hid the light too and whilst there was no view, the room did the job. The shower was a good size and a good pressure though for an accessible room I found the toilet too close to the sink. The double sink was a novel idea. The accent coloured pillows on the bed were a bit rank, they smelled awful so I left a super polite note to inform housekeeping and they took them away. Otherwise there was a good choice of firm and soft bed pillows and it was a good size (queen) bed. The reception areas were plush and aesthetically pleasing, the seating was not comfortable for myself though probably quite suitable for most travellers. There were three lifts to access the upper floors though corridors to rooms were rather long and almost disorientating as they looked the same! Overall the location of the hotel was good for me as a business traveller working within that vicinity, I am not sure that I felt hugely safe in the area, as a female traveller alone, though it was always busy with people going about. I would stay here again though I would consider breakfast at McDonalds or at Weatherspoons which were both...

Ultra convenient location to the Glasgow train station! Use the South West exit in the train station and you will be a stones throw from the entrance to the hotel. Beautiful lobby and room, comfy bed, and friendly staff. I easily added on an extra night at the same room rate that I had originally booked when I decided to stay another day. Masking policy bc of Covid was sign posted everywhere and the staff were always wearing theirs, which is always comforting to see. Loved the decor and ambience - it was a very nice place and was reasonably priced.

My only complaints are small, but require a bit of an explanation. To preface - I am a female who was traveling solo. I travel alone often and am typically very confident and comfy doing it. Finding the main entrance for the first time (in the dark) was confusing because it isn’t distinctly shown with a sign or anything.

After unknowingly passing the entrance doors and walking further down the street and then coming back, I decided to try the only doors I could find. It just felt wrong because through the windows I could only see the bar area and tables and chairs, and not the front desk.

Then when I tried the doors, they were locked (found out later they lock them after 10pm and you use your room key to enter, which I obviously didn’t have yet since I hadn’t checked in). I appreciate the security precaution, but it was just extra confusing since I couldn’t tell if I was even trying to get into the right place or not anyway.

Finally a couple guys walked up who were staying in the hotel, and they used their card to unlock the doors and let me in as well. They also commented that they had a similar experience when no they checked in, and that they were also really confused if they were at the right place or what to do.

My suggestion is just for the hotel to put up a sign showing it actually is the hotel entrance, and then a smaller one saying something like: “These doors lock after 10:00pm. Please ring bell for service” like other hotels usually do.

The only other thing that I didn’t love was that if you have a car, you have to park in a public parking garage that is a bit of a walk (maybe a block and a half?) which didn’t feel super comfortable as a female solo traveler in the dark (obviously not the fault of the hotel, it just is what it is).

In the parking garage, one of the stairwells to exit allowed me to walk down a level, but then was fully blocked off unexpectedly with a locked gate. The signs pointed to “exit” but there was no way out. It didn’t feel like an overly bright or safe parking garage anyway, so it felt extra sketchy when I had to retrace my steps back upstairs, and then find the only other stairwell which was all the way across the parking garage (in the opposite direction of the hotel) in order to get out. AGAIN - this isn’t the fault of the hotel; but since it’s where they tell you to park when you have a car — it feels wrong to review the hotel and not what my experience was like once I rented a car and had to use the public...

Exactly what you look for as a walking visitor. I arrived at Queen Street train station and opted to avoid the connecting bus ride to Central to just walk through the city. The walk was flat, easy and enjoyable. I arrived prior to the 3pm check in and noticed the confusing split check in queues (one mentioning online bookings and had no idea what that referred to…apparently it is a club of some kind). The foyer has plenty of comfortable seating and I was already aware of the luggage storage access so after completing what was needed (paperwork) and being told I only needed to collect a room card later I chose to use the luggage store and take a few minutes to sit down before heading out for something to eat. On return the split queue again caused confusion for reception staff (having to decide who was next…and further research indicated joining a club meant a digital room card (??so why queue). Room was fantastic…very comfortable with large TV. Only complaint was inability to plug the sink so no functional basin (design due to no overflow feature). Note the Hop on Hop off tour buses have very convenient stops nearby for both red and yellow tour. Board early and make a day of enjoying the sites as money well spent. Breakfast was OK, dining room is not large enough for demand so if you dislike queuing, need a peaceful breakfast with good supply of ‘continental items’ go between 6-7am and head back to bed. Central train station is right next door but you would never know noise wise. You will know if a bar below has live music but to me that added to the stay and ceased at a reasonable hour. What was annoying was one night the neighbouring room guests who ran up and down the hall squealing totally unaware CCTV could identify them. I believe reception had words with them so know staff value the peace and quiet of all guests. Overall absolutely perfect with nearby mall (St Enoch) - great dining options in walking distance for solo travellers. Great value - would definitely put to top of preference when travelling. Note - I choose higher floor for the view and was not disappointed. Added bonus was opening window (I enjoy...