Ramada Encore by Wyndham Leicester City Centre — Hotel in Great Britain

WARNING THIS HOTEL HAS BED BUGS. Just horrible! You honestly should be ashamed of yourselves! Firstly my friend on the 3rd floor and another who was on the 7th floor have been bitten to death by bed bugs…. No help, just told her she had to stay in the room but they will clean it apparently…you can’t get rid of bed bugs with a quick clean and it needs proper treatment by a proper pest removal company which is why the infestation is now spreading around your hotel. If you stay here and find bites you know why!!

Now to my issues Staff are rude, no welcome just glares, can’t be bothered to help unless demanded and mostly look bored…. Probably why this hotel is disgusting The first room I was given was disgusting, the grout in the bathroom was growing, glass on the floor, dirty floors, pubes on the toilet, stained toilet seat. Asked to change rooms which they did and although marginally cleaner but the bed is broken and hairdryer not working so will ask to change again as it’s impossible to sleep. The beds all seem to be old, creaky and lumpy. Honestly the ibis budget hotels are cleaner and comfier than this place. Old, outdated and dirty rooms…. They’ve spent a lot upgrading the lobby though but do not be fooled! For the money you can get cheaper that’s better. If you’re having a lie in be prepared to be woken up by the cleaners who sound like a pack of hearding elephants stomped up and down the halls, slamming doors and crashing about in the rooms.

Edit: so according to yourselves your standards are bed bugs and used condoms in bed sheets as per other reviews, and filth? There was glass on the floor… I have pictures so do not imply I am a liar. The second room you moved me to the bed was broken, there were pubes in the bed sheets and the hair dryer didn’t work… again I have pictures This 3rd room whilst better still needs a good clean, tiles scrubbed and mould removed from grout. In all your bathrooms there is the smell of sewage coming out of them. You or your manager who inspected (who was actually just a young guy that simply works reception) who went in to the room for a mere 2 minutes to look, either need retraining or understanding what clean is and what is acceptable for a hotel. Your staff I’ve spoken to all know there are issues and seem embarrassed. Could the problem be you and the constant excuses, lack of accountability and...

The Donny that have me a free coffee is a legend🫶 I think it’s completely unacceptable to keep my £75 because of a tiny spillage of Budweiser, it does not cost £75 to replace or wash it!!! Absolutely Fuming I would never ever go there again, completely unfair and I think I deserve my money back I will be ringing the manager, oh what a coincidence the manager has been In a meeting every time I’ve called them 😂😭 this place is a scam and I am currently having to get legal help involved

My reply: Not being funny but you wrongly took my deposit in the first place as it clearly states In the email you guys sent me. Not the first time you have pulled something like this either from your past reviews 🧐🤨also I’m pretty certain that tiny splash of Budweiser did not seep all the through to ur mattress specially considering we didn’t even sleep under the duvet and it didn’t get moved😅?Apologies for my boyfriends upset reaction to the absolute scam u pulled on us, I’m pretty sure u keeping my £100 is more of a crime than him swearing or lighting a cigarette on our way out. Anyway it was my money you have not his and this has been taken into civil service hands so we will come to a neutral agreement 👍

Ohh and in addition I have screenshots of many reviews complaining about your “unhygienic, mouldy, bed stained rooms” so I highly doubt you took that teeny mark on the duvet cover so seriously that you threw out a clean mattress?😂 if I really damaged your mattress, I want proof like I have provided or else your damage claims are fraud. You also “disposed” of a lady’s luxury watch with no compensation, apology or anything you just simply ignored her calls just like you avoided mine today… this all seems a bit too fishy to me. Furthermore using slander against us to make us out to be abusive and aggressive towards you is totally unacceptable! Your exaggerating our obviously upset frustrating reactions to try and keep my money. Therefore I have made my decision to rightfully receive my refund that you fraudulently bribed out of me and stole. This is now going further to legal matters - I am trying to resolve this as civil...

Excellent Customer Service and Convenient Accom Ramada Encore Leicester

I recently had the pleasure of staying at Ramada Encore Leicester, and I must say that my experience was exceptional. From the moment I arrived, the hotel staff, particularly Madan Rathore, the Managing Director, went above and beyond to ensure my stay was comfortable and convenient.

One aspect that impressed me was the hotel's commitment to providing parking facilities. While there was no big parking space available on the premises, Madan Rathore personally assisted me in arranging onsite parking which was really helpful. This level of support and dedication to customer satisfaction was truly commendable.

Furthermore, I appreciated the flexibility and convenience offered in terms of meal arrangements. Madan inform me that they are able to accommodate my dietary preferences and any special requests I had for my meals. This attention to detail and willingness to cater to individual needs made a significant difference in my overall experience.

The room itself was clean, modern, and well-appointed. The comfortable bed and amenities provided a relaxing atmosphere, allowing me to unwind after a busy day. The hotel's location was also convenient, with easy access to local attractions and amenities.

Throughout my stay, I found the staff at Ramada Encore Leicester to be friendly, professional, and always ready to assist. Whether it was providing recommendations for local dining options or arranging transportation, their knowledge and helpfulness were top-notch.

In conclusion, my stay at Ramada Encore Leicester was nothing short of exceptional. The outstanding customer service provided by Madan Rathore and the entire hotel staff, along with the convenient accommodations and flexible meal arrangements, made for a truly memorable experience. I highly recommend this hotel to anyone visiting Leicester and looking for a comfortable and...