The Bells Leeds — Hotel in Leeds

Customer service for somewhere that charges so much was disappointing to say the least. We made a booking through Airbnb for our weekend apartment on the 2nd November for the 19th November. Everything was confirmed on their end and payment was taken. Now at 4:15pm on the 18th November, we get a call to say they have double booked us and apologised. Meaning this company takes booking through their website and through Airbnb and should a booking go through the site rather than paying Airbnb, they can just cancel us the evening before and offered us nothing in return but an apology.

To confirm, I was told over the phone there was nothing they could offer other than an alternative date, so replying that you would usually offer anything is false, as you did not offer me anything but a refund a day before we are due to stay. You only offered a refund to which you had no choice to do under the circumstances.

To update, I will remove this review should Airbnb be able to prove that this was their error and you were not contacted and given notice, however after booking 17 days ago today, I highly doubt this is the first instance you have been notified of our booking.

This review was not made in malice, however it is crazy to see how annoyed you can get as a company yet be fine with customers being informed last minute, completely ruining their weekend plans.

I have contacted Airbnb directly asking for confirmation and proof that you were not contacted until today, should you wish, please send any relevant proof that today was the first time you were contacted and I shall review this review. However, blaming a booking system and Airbnb after over 2 weeks of having had the booking with ourselves, it would seem that it is more like you have accepted a booking through your website and taken it upon yourselves to cancel our Airbnb booking, for how I see up to now, greed.

I am not an unfair person, so will await any relevant proof of my review, however Airbnb have informed me after your phone call that you needed to cancel and refund the booking due to double booking. Your staff member was friendly on the phone call, however the position we have been put into does not counteract my decision to show what we have now been put through as a customer.

Edit: As said.. Please send proof that today was the first time you have received notice after 17 days of my booking and I am happy to re-view. Your replies seem to be only about you as a company and how you have been affected by this review instead of understanding and apologising and sending any relevant proof that you were not in fact in the wrong. I have been fair to ask for evidence that you were only contacted 16 days after we booked and it was confirmed, yet you are still busy replying about how the review is malice. This experience has been unheard of.

To add to your defamatory remarks reply, we booked your apartment through Airbnb, you received a booking through your website for the same apartment as you cannot double book through Airbnb, therefore you cancelled our booking intentionally when you called me? Leaving the other booking which was made through your website still active. So I am struggling to understand which part of this "defamatory remark" is untrue? Please, focus on getting this review taken down, by sending the proof I am wrong, rather than finding argument in a review that only tells what has happened today,...

I recently had the pleasure of staying at Bells Serviced Apartments in the Hosanna suite during my visit to Leeds, and I must say that it was a truly fantastic experience. From the moment I arrived, I was impressed by the impeccable service and attention to detail provided by the staff.

The location of the apartments is excellent, situated in the heart of Leeds with easy access to various attractions, restaurants, and shopping centers. Whether you're a tourist or a business traveler, you'll find that everything you need is just a short walk away.

Upon entering my apartment, I was immediately struck by the beautiful scents and its modern and stylish design. The decor was beautifully done, creating a warm and inviting ambiance. The apartment was spotlessly clean, and the furnishings were comfortable and of high quality. It truly felt like a home away from home.

One of the standout features of Bells Serviced Apartments is the level of amenities provided. The kitchen was fully equipped with modern appliances, allowing me to prepare my meals whenever I wanted. The complimentary Wi-Fi was fast and reliable, which was essential for my work requirements. The apartment also had a large flat-screen TV with a wide selection of channels, perfect for relaxing after a long day.

The bed in my apartment was incredibly comfortable, providing a restful night's sleep. The linens were of excellent quality, and the room was soundproofed, ensuring a peaceful and uninterrupted sleep experience. The bathroom was spacious and well-appointed, with a powerful shower and plenty of fluffy towels.

What truly set Bells Serviced Apartments apart was the exceptional customer service. The staff was friendly, professional, and always willing to go the extra mile to ensure a pleasant stay. From assisting with luggage to providing recommendations on local attractions, their attentiveness was truly commendable.

In summary, I cannot recommend Bells Serviced Apartments enough. The combination of a prime location, stylish and well-equipped apartments, and top-notch customer service make it an excellent choice for anyone visiting Leeds. Whether you're staying for a short or extended period, you can expect a comfortable and enjoyable stay at Bells...

The room has a hip style, but it's hard to appreciate the work that has gone into a room when the basic essentials and maintenance of a room are lacking.

What a unpleasant stay. We wanted to love this place. My girlfriend and I stayed at The Bells in Nov 2022 at one of their premier rooms (The Liberty) for what was suppose to be three nights. It wasn't clean, nor maintained, and the cherry on top was the construction.

The room was dusty, parts of the room were uncleaned, rose pedals found underneath furniture, stained sheets (including blood), all the vents/extractors covered in dust, not a good look.

The room had been roughed up, and haphazardly put back together. There were stains in every section of the carpet: entrance area, living room, bedroom and in different colors. There are spot painted repairs that were not color matched. A lot of loose pieces that shouldn't be loose, including a tile in the bathroom.

The construction. We woke up to construction at 8:30am our first two mornings. They were doing construction on the roof above us and/or a shared wall, and it wasn't minor stuff. There was drilling, sawing, hammering metal, heavy duty construction. We spoke to the front desk about the construction both days and though the drilling stopped the first day everything else continued. It was very loud and unbearable. I am from NYC so construction is not uncommon, but this was heavy stuff. The construction noise lasted to 4pm both days. We decided to leave before our final night because we needed a good night sleep and booked a hotel a few minutes away.

The sad part about this whole situation is that we booked this hotel early August and to have the hotel do repairs during our stay in November was unacceptable, furthermore without notifying us of the scheduled repairs. We paid over $1500 for 3 nights and couldn't even get a good...