Hyatt Regency London Blackfriars — Hotel in London

We recently stayed at the Hyatt Regency Blackfriars during our London trip and had a really positive experience.

The hotel is beautiful and modern... it has a nice fitness room and the rooms include a refrigerator and also a tea kettle and Nespresso machine. The rooms and the entire hotel are very modern. The hotel is also very quiet.

The concierge staff was excellent throughout our stay. One thing that impressed us was their use of WhatsApp to communicate with guests - it made booking dinner reservations much more convenient than having to call the restaurants or visit the front desk each time. They were quick to help us with making dinner reservations.

The Chinese Cricket Club restaurant is a special breakfast area for globalist. They make custom omelettes or eggs in any way that you want poached, boiled, scrambled. There is an assortment of fresh fruit and granola and yoghurt, breads, mackerel (cooked delicious Japanese style). Citrus and grapefruit were especially good. Wide assortment of food and excellent service. The regular breakfast area also has a fantastic menu.

Karen at the front desk deserves special mention. When we needed to find a place to buy a scarf, she gave us perfect directions and knew exactly where to send us. She was also very helpful with information about the Thames boat schedules, which saved us time and confusion during our sightseeing. Her friendly and knowledgeable service really stood out.

We had breakfast at the hotel every morning and enjoyed fresh delicious food. Highly recommend having breakfast at the hotel. There is a Starbucks across the street but the hotel breakfast is excellent.

The hotel's location is fantastic for tourists. Being so close to a tube station made it easy to reach all the major attractions without long travel times. We were able to visit everything on our list without any transportation hassles.

Our room was comfortable with a lovely city view that we enjoyed each morning. Everything was clean and well-maintained, which we appreciated after long days of exploring London.

We also enjoyed the hotel's happy hour, which was a real highlight of the hotel. It's sophisticated without being crowded, creating a perfect atmosphere to relax after a long day of walking around the city. The staff working the happy hour service are incredibly professional and attentive. They offer an outstanding assortment of food and drinks - we particularly enjoyed their lovely appetizers, quality beer selection, and soft drin. What really impressed us was their willingness to deliver hot tea right to our table, which was such a thoughtful touch after chilly London days.

Overall, we were very pleased with our stay and would choose this hotel again on our next London visit. The combination of helpful staff, great location, comfortable accommodations, and excellent happy hour made our trip that much more enjoyable. Thanks especially to Karen at the front desk and the concierge team for taking such...

Room: Tissue box was not stocked, I used 2 pieces and it's finished. Room service came but it was not restocked. Room was small, only given two bottles of water. No tea, no coffee, fridge was empty. The only good thing was the room was clean. Put something in the fridge, coke, beer, whatever and make it chargeable I'm fine. But there's nothing.

Service: Worst. Staff treat you like you're invisible after you checked in. Sure, the manager greeted me when I arrived because I'm a globalist, but after that was radio silence. When I walk around the property, the staffs don't greet you; I don't expect them to know my name, but minimally to great me and my family good morning or good evening. Don't even bother getting a smile from them.

Simple queries like where is the in-room dining menu were answered with rude or condescending remarks by front service. "It's on the TV!", "find the QR code somewhere in the room and go scan it!", even remarked over the phone, "it's kind of late to order.." its only 8pm? Also, isn't the service 24/7?

Why is it so hard to just come up and show me? Well, the lady on the phone eventually came up and asked me to scan the QR code. When I asked her to show me where on the TV is the menu, her reply was simply, oh, I don't know how to operate the TV. Like hello, you asked me to find it on the TV but you don't know how to use it. Ridiculous. This is the kind of reply you get. My family and I got so fed up with the service and we decided to just get Uber eats.

Breakfast worst, nothing special, just the typical English breakfast. The staff was observed to be interacting with white guest, but if you're non-white, don't bother getting asked how was your stay so far or where are you heading to today? Even the Uber driver had better customer service and treated you like a person.

Normally for globalist, there is a private section for us to dine in, but don't bother about this. The private section is there, but they don't offer it to you. Maybe if you're white and globalist, they will? I don't know. In other places, all the different managers will come and talk to you, be it front guest manager or guest relations managers, they will talk to you just to make sure you're comfortable with the stay and service rendered but throughout my entire stay here, nobody even bothered asking me.

Location: central for sure. Blackfriar station is just right up front, Starbucks opposite and Tesco express is within 1-3 mins walking distance.

I stayed in various Hyatt properties around the globe, earning my status, and I must say this property is by far, the worst I stayed in! Will I stay again? My first and the...

I decided to try the new Hyatt Regency Blackfriars, a category 5 property, and my experience was mixed, to say the least.

The location is decent, close to St John’s and with a metro station across the street.

The property is a revamped Crowne Plaza with modern and spacious rooms. The suites are almost the same size of the rooms, so don’t waste your Suite Upgrade Award here, like I did.

I was traveling with my daughter, her husband and their baby. We had a suite and a regular room (719 & 720) for 3 adults and 1 baby. I requested a crib during the booking process and again during the communication with the property before our arrival. No crib was placed in either one of our rooms before our arrival.

When we arrived at the hotel by taxi, there was no one outside to help us with our luggage. We were able to bring everything to the lobby and even then, no one offered us help with the luggage.

That wasn’t a very good first impression but we decided to enjoy the recently opened lounge for a snack before dinner.

The lounge at Hyatt Regency Blackfriars is a small room in the back of one of the hotel’s restaurants. I’m used to help myself to drinks at Hyatt lounges around the world, but when I did that there, the staff confronted me saying that I wasn’t allowed to get a bottle of sparkling water since the lounge was table service only. My daughter asked them to warm up the baby food in the microwave for 30 seconds and they refused saying that there was no microwave available. There is no food available in a buffet style, you have to order and it took 40 minutes to arrive. That explains why the small lounge is always packed with people waiting for their food.

The whole club lounge experience was a debacle and I’ve never had such a horrific experience at a club lounge.

The breakfast in the morning was very good with buffet and a la carte options. The price for the breakfast was reasonable - see the menu below.

I had high hopes for our stay here and I was planning to write a nice blog about my experience

I reached out to the hotel’s general manager during my stay and they tried to make things right for the rest of our stay but it’s noticeable that the hotel has an issue with the staff not being very enthusiastic. Maybe it will improve over time but for now the hotel is not ready to be a good alternative for Hyatt loyalists visiting London, specially with so many options available and 2 more coming in 2024 (Hyatt Place Paddington and Park Hyatt). The Hyatt Regency Blackfriars is far, very far, from a 5...