Park International Hotel — Hotel in London

⭕️ Customer Service: (1/10) We arrived on Friday Jan. 10th. 2020. We were unfortunately greeted by rude, lazy staff members. Nobody was willing to take our luggage up for us, or help us at the very least. So we had to do it ourselves. The concierge was especially rude, always making faces. I’m not sure if it was because of my nationality or religious beliefs. He was actually on duty one evening when I had called the front desk for an extra blanket, and he was the one who brought it up. And when he realized it was me he took a step back, tossed the blanket at me, and left without a word. Im still not sure why he brought the blanket instead of room service. I guess the hotel is understaffed. The night before we checked out, we called for a bottle of water, preferably large. and we couldn’t get anything over an ex amount of mls, or before paying at the desk downstairs. I suggested paying upon check out and they refused. Nobody helped us bring our luggage down the day we left either, my cousin asked for help and she was told that “she was just going to have to wait till someone was available to assist us, and that it was gonna take half an hour or so”. We had a plane to catch and frankly I wasn’t going to wait for anyone’s help. They acted like they were doing us a favor and like I had to put up with there attitudes. I’ve been staying at this hotel for the past few years and it wasn’t always this way. The staff were always friendly and happy to assist us with anything we needed. The only staff member I recognized was a middle aged british man, the rest seemed to be eastern Europeans or Russian. No offense to people from those countries. I’ve actually met a lot of nice people from those areas, but the one’s at the hotel weren’t friendly. I’ve never been treated like this anywhere else in all the years that I’ve travelled and stayed at other hotels. It really was disappointing.

I will however thank the very few who remembered to smile and greet their guests. At least they knew what was required of them as staff members at a hotel.

At the end of the day I guess that’s why (The Four Seasons are The Four Seasons) and you’re just not up to that standard. This is unfortunately the very last time I stay with Park International Hotel.

⭕️ Rooms: (5/10) The size of most of the rooms are okay, but the one I was ‏initially checked into this time was ridiculously tiny, so I had to request to be moved to another room.

⭕️ Cleanliness: (3/10) The room I was moved to was dusty, the pillow shams were stained, and there were crumbs and dust bunnies under the beds, it looked like the room hadn’t been cleaned in a couple of weeks. Then 3 days into our stay I woke up and figured I’d have some tea only to find tiny ants all over our cups. It was just gross, and as if that wasn’t enough I found them in the bathroom as well. So I left a note in the room that morning for the cleaning lady to read with a few ants trapped under a glass for her to see. That evening I came back to a spotless, air freshened room. Who knew that a room had to get that filthy in order to be properly cleaned?

⭕️ Facilities: (4/10) I wouldn’t say the facilities they have to offer are above average, but they’re okay.

⭕️ Location: (9/10) The location is great, cause it’s close to a lot of stores, restaurants, and two...

Do NOT stay here - this hotel is NOT as advertised. We arrived to a smelly, moldy room with filthy carpets and even stained walls. We could barely breathe the air in the room. Unfolding the towel to dry my hands I found it to be stained with black smudges and what appeared to be a blood stain (see photos). The ancient carpets are filthy, and loose seem to have no purpose other than covering up mold (see photos). This is NOT a 4 star hotel. The workers at the hotel appeared very stressed by all the complaints from guests (while we were at the desk we overheard other guests complaining about lights not working, filthy rooms, and broken bathroom fixtures). They could not offer any other rooms, and even if they could they are all having problems because the hotel was purchased a while ago and is under renovation - though the workers said the remodeling is taking a very long time. I did not observe any actual construction going on. I felt l was living inside one a HBS case studies from graduate school in which I could only conclude that one of 2 things is going on - either the owners have zero operating capital to make good on their plans to remodel and are hoping to scrape enough together from tourists who likely will not return anyway....or (and I think the most likely) is that the owners have no intention of remodeling the hotel and are getting whatever $$ they can out of the building while allowing it to crumble, and drop further in value, when it can be short sold for pennies on the dollar to another entity" while they write off the loss against their other investments. It is unfortunate that they don't care about the customers who they are screwing or their employees who appear stressed and miserable. We checked out of the hotel and found a lovely hotel just around the corner with excellent rooms, very happy and welcoming staff at the very same price as the poor excuse of a hotel . I asked the manager who owns the hotel and was told it is Fraser hospitality and all management direction comes from Singapore - nice very nice. Looking back the first clue should have been the scratched up and tattered furniture at the reception area and the wooden exterior over the entrance which appears to be rotting from underneath. Since they can't even manage to fix such an obvious telltale sign - they must really not care about this hotel, their workers or customers. There are many lovely hotels all around - don't let the park international ruin your...

this hotel is NOT as advertised. We arrived to a smelly, moldy room with filthy carpets and even stained walls. We could barely breathe the air in the room. Unfolding the towel to dry my hands I found it to be stained with black smudges and what appeared to be a blood stain (see photos). The ancient carpets are filthy, and loose seem to have no purpose other than covering up mold (see photos). This is NOT a 4 star hotel. The workers at the hotel appeared very stressed by all the complaints from guests (while we were at the desk we overheard other guests complaining about lights not working, filthy rooms, and broken bathroom fixtures). They could not offer any other rooms, and even if they could they are all having problems because the hotel was purchased a while ago and is under renovation - though the workers said the remodeling is taking a very long time. I did not observe any actual construction going on. I felt l was living inside one a HBS case studies from graduate school in which I could only conclude that one of 2 things is going on - either the owners have zero operating capital to make good on their plans to remodel and are hoping to scrape enough together from tourists who likely will not return anyway....or (and I think the most likely) is that the owners have no intention of remodeling the hotel and are getting whatever $$ they can out of the building while allowing it to crumble, and drop further in value, when it can be short sold for pennies on the dollar to another entity" while they write off the loss against their other investments. Unfortunately, they don't care about the customers whom they are screwing or their employees who appear stressed and miserable. We checked out of the hotel and found a lovely hotel just around the corner with excellent rooms, very happy and welcoming staff at the same price as the poor excuse of a hotel . I asked the manager who owns the hotel and was told it is Fraser Hospitality and all management direction comes from Singapore - nice, very nice. Looking back, the first clue should have been the scratched up and tattered furniture at the reception area and the wooden exterior over the entrance, which appears to be rotting from underneath. Since they can't even manage to fix such an obvious telltale sign, they must not care about this hotel, their workers, or customers. There are many lovely hotels all around - don't let the Park International ruin your...