Radisson Blu Hotel, London Bond Street — Hotel in London

I wouldn’t stay again. Firstly I booked directly through the Radisson Blu app - it was under flexible pricing but I figured it’s the night before, surely they won’t hike the price up the day of the stay. But by morning it had gone up by £40. Then by the afternoon not long before I was due to arrive, it had increased again by another £30. At this point I decided to cancel and book through booking .com as they allowed a fixed, pre paid price and I didn’t know how much the cost of my room would actually be by the time I arrived. I found that to be a sham, it’s basically that you agree to a price online but they can decide to charge you anything when you arrive.||The room did not provide for a comfortable sleep. It was soooo noisy. There was this loud rattling all night long that we couldn’t figure out how to turn off. The TV kept turning itself on to this bright white screen that actually felt like someone has opened the curtains and it kept waking us up. There was also some really loud banging that sounded like diy above us before it was even 9am (we were on the 4th floor) that also kept waking us up. Overall, we did not sleep well.||The room was fine and clean enough, nothing exceptional for the price, but the seals around the shower were hanging off and the floor got absolutely soaked when using it.||Service was also nothing to write home about. It felt impossible to get proper information about the hotel and rooms before booking. I emailed twice to enquire about things relevant to which room I wanted to book, and whether there would be a bath in the room, and got a reply to one question hours after I had already checked in (when it was obviously no longer relevant) and the bath question went completely ignored. Very unhelpful. We really wanted a tub and didn’t get one, even though every picture had a bathtub on the booking sites.||I also called when noticing the price increase and was met with someone who really couldn’t answer many of questions about it. I asked to pay the cost of the room upfront, to avoid incurring anything further increases, and they said I would need to go through to reception to make that request, but each time I tried the line just said ‘cancelled’.||The staff didn’t offer a very attentive service during the stay either. We ordered champagne and water for the room but we didn’t get the water, even though we paid for it. But we couldn’t even be bothered with the fuss of having to go back downstairs to fetch it, as the lifts were kinda slow and rickety, and the phone didn’t actually work calling down to reception.||Another thing I found weird was the complete lack of information provided at check in or within the room. No information was shared about breakfast times, WiFi passwords and the typical things either at check in nor anywhere within the room. I had to go downstairs all the way to reception to ask each time. Just tiring.||It just felt like with every instance there was something non working and/or sub par. Definitely not of a 4 star standard.||On the positive side the breakfast was tasty, even though the orange juice dispenser was broken and staff witnessed multiple people try to get some and didn’t offer any sort of fix (it would be easy to pour some from the carton so guests can still have it). ||The location is also very good. We were visiting the west end and it was one tube stop away, and the closest station is right next door. There’s also restaurants right on the door step. makes life easier.||Overall I just wouldn’t recommend. If you are going to book, don’t book through Radisson, go through another app that guarantees a price so you’re not surprised with their unpredictable pricing structure and don’t expect a standard level of service and amenities associated with a typical...

It has to be said our room was well set out and had a large shower in the spacious bathroom.|The breakfasts were also very good. There was a good selection, freshly made items and excellent service by the staff in here every morning we ventured in.|That's got the niceties over.||Upon arrival on a scorching hot day, we were told the air conditioning was not working. The reception lady actually told my wife it was to be off for 1 year ! ( yes, I heard this said to my wife, very odd )|We obviously mentioned straight away that we should have been informed of this fault prior to us arriving there. We were told " it had just gone down. " ( a previous review on here mentioned this issue which I read upon my return home which did not put me in a very good mood ).|So, we were given the last fan to try and assist with the air flow in our room. Heaven help other guests arriving after us, as it really did not do the trick as the room was in full sunlight for most of the day.|Enough said about that.||On checking out we were told a 20% refund from our overall cost of the stay would be arranged if we contacted the agent we booked through, due to the breakdown. This was offered to us, we did not even ask to find out how to go about a refund, the duty manager told us, this is what we should do. Sadly, we did not take a note of his name as he was certain we would be able to arrange this.||So, we left the hotel with a bit of hope.||This hope wained very quickly in trying to sort out a simple task.||I contacted hotels.com and explained to them of the situation.........over a dozen times !|I had replies from 10 different customer service people. Most of them saying the same thing to me as they all seemed to think it was the 1st time I had written to them. Mainly, that I had to sort it not them. I kept on at them saying they need to help me as it was them who I booked through. They eventually tried to contact Radisson Blu Bond Street, and they did try a few times, but never got an answer. |I tried twice and our travelling companion tried once also. We never could get a reply from reception, none of us.|I then e-mailed Radisson Blu customer services from their web site info, asking who the duty manager was on 5th May, no reply. Terrible.|I do not usually give up when I believe I have a case, but honestly this has just got me wound up hugely. I have just had to stop. |If it had not of been mentioned to me, I doubt if I would have even took this up, but due to being led to believe it was the way to do things, I went for it. Absolutely terrible service all round.||So all in all it was lip service about a refund from Radisson Blu and very poor attempts at trying to help me from the agent. If I recorded my e-mail communications on here you'd be reading all day. Honestly, there is so much text in my communications, it is scary.||This marred our entire London getaway.||Needless to say the contemplation of staying in a Radisson Blu will not be an option...

My husband and I were scheduled to stay at the hotel for two nights, but due to an exceptionally poor experience, we decided to check out a day early. We chose the hotel because of its positive reviews and ideal location for my husband's day surgery operation at Harley Street. However, our stay was far from satisfactory.|Upon arrival, we were informed that the main air conditioning was not working, and only the lobby and certain rooms had portable units. The receptionist made it sound as though we were fortunate to receive one of the last portable air conditioning units, despite the outdoor temperature exceeding 30 degrees Celsius. Given the cost of our stay, I would have expected a functioning cooling system to be standard.The heat in our room was excruciating, and the portable air conditioning unit made no difference. We later discovered that the heated towel rail in the bathroom was on, emanating significant heat into the room. When I called reception, I was told that nothing could be done to fix this issue as it required maintenance due to being mains-powered.So we had to just put up with the heating!!|Furthermore, we experienced two fire alarms during our stay. The first occurred quite early, which we accepted as an unavoidable occurrence. However, the second alarm sounded while we were asleep, causing considerable distress.|The final issue was a persistent, terrible smell in the bed, smelling like reminiscent of feces, which weren’t sure if it was the bedding or the bed itself. |Additionally, the shower in our room was leaking.All of these issues combined made our trip incredibly unpleasant. There was no way I was going to allow my husband to stay another night to recover from his operation before traveling home. The hotel is significantly overpriced, and I am extremely disappointed that we spent so much money to stay with there, especially as I had believed Radisson Blu was a trustworthy name. Which in fact the customer service is one of the worst I’ve ever experienced!! I have emailed Radisson Bond Street & had no reimbursement or even as much as a response!! Absolutely terrible….AVOID HOTEL. We stayed in the Hilton Hyde park a few times which is SO much better so would recommend trying...