Boots — Local services in Manchester

I came here and asked the cashier if they have what I was looking for. But the guy at the cashier named Ali whom I asked seems to busy even though there was no one he taken care of, so his friend next to him promptly looked at me and tried to answer me. But when she tried to answer me, Ali rudely told me to wait because there is someone that she was taking care of. Well, I saw that as well that was why I tried to asked Ali but he seemed to be busy even though there was no one he taken care of. Even when I tried to explained and asked about my query to him he did not let me finish talking and rudely forced me to wait to asked the other cashier. I hope that Boots can teach customer service to this employee named Ali. And the other cashier was nice and helpful. Maybe Ali can...

Very mixed service, with one excellent pharmacist previously (she seems to no longer work there) and now one utterly dreadful woman, with very poor listening skills, an abusively careless attitude, and evident lack of any interest in patient needs. Every time, with one standard repeat prescription, I have to come back about 3 times to finally get it filled. Overall: really poor stock management, they switch formulations without consultation, and they are only interested in their protocols which aren't fit for purpose and fail to ensure patients get their meds in a timely manner, leading to patients running out of meds, which is...

Summary: Condescending manager (but very helpful staff though)

I asked the manager whether facewashes could be refunded or not. He explained to me that they cant be refunded. So I assumed that it only applies to face washes so later I came to the shop to redund other item that I had bought from there. Then he told me repeatedly in a condescending way that he had explained to me "clearly". I admit that I might have mishearded his explanation and he might have explained to me "clearly" but thats not the way to treat a customer. And what kind of shop you cant even refund? Or have I misheard his "clear"...