Hampton Inn & Suites Albuquerque-Coors Road — Hotel in Albuquerque

Timothy at the front desk is the ONLY reason to stay here. He is helpful, professional, and amazing under pressure. Give that man a raise and his own parking spot!

No need to apologize for the descriptions that follow, Hilton communications team. I can see all of the bad reviews just like you can. You know about the problems but the owners don’t fix them. I can see how the owners dupe people into getting a room here because they expect this Hampton Inn to be like the nice ones they stayed in elsewhere.

The gym looks amazing and clean. Too bad no one can use it since the door lock is broken.

The pool looks amazing until you get close and notice the water is hazy and over chlorinated.

The hot tub has what appears to be sand in the bottom. It’s actually just the deteriorating walls of the hot tub flaking off.

The oily sheen on the surface of the hot tub water looks like something you’d see in stagnant puddles in Florida where plants are rotting under the surface. I can’t explain that one. It’s just gross.

Everyone loves freebies, so let me tell you about all the wonderful features you don’t have to pay extra for:

The bathroom door in our room doesn’t latch. Who needs expensive privacy features like fully functioning bathroom doors??!

Elevator is broken with no fix in sight. Good thing the other elevator still barely works. The sound of grinding metal as you’re being lifted to the 4th floor is super reassuring.

Homeless people live in the parking lot. That’s free entertainment (except when they’re really aggressive about asking for money, which is all the time).

The air conditioning unit is hanging loosely from the wall, so that’s nice. Room 417 is awesome that way.

There’s no shampoo in the room, so please use the included body wash. It’s free so you can’t complain, right?

The loud, screeching noise from the shower head is loud enough to drown out any other sounds in the building, free of charge.

Wall paper is peeling off in at least 10 places, allowing guests to see the glue. It’s super interesting and comes at no extra charge. It goes well with the missing trim, broken sink top, and stained furniture.

The non-functioning plug ins on the nightstand were a nice touch. I’ve never imagined what’s it’s like to not charge any of my electronic devices. Super cool.

I was impressed at how well the walls transmit the sounds from all the cars and semi trucks passing by on the interstate. Most places insulate their buildings from this obvious source of noise, but Hampton Inn by Hilton knows we like loud, constant noises. I don’t even have to pay extra for that!! It was included for free!!!

All this for the low, low price of about $135/night. You COULD get the same experience from an old, run-down motel 6 in the bad part of town for a cool $60/night, but then you wouldn’t get the exclusive, third world, rickety elevator experience!!!

Thanks for all the great...

Lobby/Common AreaThe Lobby area had a funky musty smell. I think it was coming from the pool area.  The mustiness went away in the morning.

WiFi Test 1 946PM SUN 9.58 Mbps Down7.66 Mbps Up Test 2 901AM MON8.94 Mbps Down 8.23 Mbps Up

Outside perimeter The parking lot is relatively clean and the grounds are well maintained.  There is ample space to drive and park. There is trash in the bushes NW outer entrance

Staff Front Desk Staff FD, Will, did a good job making us feel welcomed.  He provided my welcome waters and snacks quickly.  I had to get key cards made since my digital key failed on the NW outer door.... he did so quickly. Housekeeping Staff  - NA

Food Staff Running out of hot food 0740AM.  I can hear the food Staff in the back talking to each other. 0754 Staff still talking in back.  No milk for cold cereal.  The only toppings for oatmeal is sliced almonds.  Hot food still not replaced. Woman in apron with glasses just looked at me trying to get milk from the empty milk dispenser.  No attempt to see if there is a problem. 0758 final came out to replace empty hot food. Shuttle Driver- NA

Room 100 Really large 2Q + Sofa bed room.  Very roomy. Kitchen sink, microwave, coffee maker and dorm size fridge. Not enough lighting.  There is no desk lamp and only 1 lamp by the sofa to light up the sitting area.

There are only 2 trash cans in the room 1 by the sofa and the other in the bathroom.

The HVAC unit by the window unit has a note saying the thermostat on the wall controls the unit.  The problem is the wall thermostat is broken but you can control it thru the window unit... a bit confusing.

There is no bedding for the sofa bed.   You will need to request it at the FD.  The sofa bed mattress is very thin and you can feel the springs thru the 'mattress '.

USB ports on night stand does not work.

Food Breakfast - Yukon Gold potatos, maple sausage and scrambled eggs. When they ran out of the maple sausage they replaced with a sausage patty spacious and clean.  2 types of waffle makers ( mini 4 or 1 whole ).  Only negative is the coffee stations were out by the front desk and not in the food Service area

Gym/Pool Real small gym...no weights only 3 cardio machines.

Indoor pool closes at 11PM Indoor hot tub

Guest Laundry On the 2nd Floor, end of NW hall way.  $2 per wash and dry.  Can pay by quarters or by phone application.

Ice makers End of the NW hallway on first floor

Guest Elevators 1 elevator was out of service.

Business Center 2 desktops with 1 printer.  Located...

I would not stay here again because of 1) the high number of homeless openly using drugs and living outdoors in the area, 2) the decrepit facilities.

Kicking myself for not reading the reviews before booking... 91 other reviews mentioned "homeless encampment" which speaks for itself.

We arrived late (after midnight) due to an interstate fire that shut down traffic for a couple hours. When we turned onto Coors Rd there was a mob of vagrants in the middle of the street. It was like we were driving into a slum. We continued down the block towards Hampton Inn and saw a group of people who all appeared to be on Tranq (Google search "zombie drug") stretching down the sidewalk. If we weren't exhausted we would have u-turned and slept in our car for the night in a safer, cleaner area. Extremely un-nerving to park our car near that scene.

The Google info on this hotel is misleading. "4 star hotel" is laughable when you leave the lobby to find your room. 1 elevator is broken and the other feels rickety, like it will break down any second. After reading others' reviews you'll find it well-documented that the elevators have been in disrepair for several months. Huge safety issue. The hallway for the 3rd floor reeked of body odor (are the zombie folks on the street somehow getting inside?). Lots of big scratches and chipped paint in the hallway that might be expected for a $50/night Motel 6, but not a $150/night "4 star" Hampton Inn. Our room was large but extremely dated with furniture that was cracked, and dingy old orange carpet -- I didn't want to walk barefoot on it. The plumbing banged constantly, and I would normally tune that out, but with the mob of vagrants right outside it sounded like someone breaking into our room... not peaceful or conducive to rest. It was like living in a horror movie. I woke up sneezing with red eyes; not sure which allergens were the culprit but I suspect cat dander or mold. We got out of there ASAP once the sun was up.

Insane to be charging $150/night for this place. I've stayed in Hampton Inns all over the US and this one does not match the rest of the chain. Staff were pleasant but that doesn't compensate for the condition of the facilities or the objectively unsafe area immediately around the hotel &...