Starbucks — Restaurant in Albuquerque

This location opening was super convenient for me. I live close and work in Santa Fe so this is an easy stop before the drive to work that I make often. This morning I got my drink and sandwich and when I was handed the drink I noticed there was a lot of liquid on the outside of the cup but I don’t really like to complain and she handed me napkins so I didn’t think it was a big deal. I get on the highway and go to take a drink and the coffee starts spraying out all over me and my car while I’m driving (I mean everywhere, it’s on my pants, shirt and seat, steering wheel, center console, EVERYWHERE). I put the drink in my cup holder as quick as I can and I realize there’s holes in the cup. There’s two little holes and about a 1 inch slit and the slit was covered with the sticker for my order which is why it didn’t all spill out sooner. I’m obviously upset but still trying not to be rude so I call the store to let them know and a guy answers. He didn’t sound surprised that it happened, nor did he sound remorseful. He actually sounded like I was inconveniencing him. He kept saying “ok, ok, ok” as I’m telling him and then he goes well you can come replace it or go to another location and replace it but I can’t do anything else. I understand if there’s policies in place that prevent a refund at his level but at least say sorry or pretend to care. I now have to sit at work covered in coffee for the next 10 hours and when I get off of work I have to find a way to get the coffee off of every surface of my car. I was obviously upset with the holes in the cup and the fact that they were covered by a sticker but the response I received when I told them what happened is what really set me off because while I can understand that mistakes happen and maybe they didn’t see the holes, they could at least apologize or act like they care. That’s not just customer service, it’s basic human decency. I am currently waiting on a call from the district manager and will update when I...

I’m a little upset with these workers because if you don’t tip them at all they will find a way to ruin the drink and your experience and that goes for all workers even if they “seem polite” no tip they will ruin your drink and add something you didn’t ask and who knows someone may get sick or have a side effect due to a workers “behavior” over a tip😂 I go go work and I don’t get tips and I’m not mad but these little kids getting mad because the job they chose? Yeah okay🤦🏻‍♂️ they expect you to tip ALL THE TIME! If you don’t even not $5 or more they will ruin it for you, they won’t install the “lids” on top of your drink to keep it from leaking out or spilling out and so happened to me once but thought it was a coincidence until it happened again like dude come on I payed for my drink your still getting paid for the HOURLY PAY YOU EXCEPTED TO GET PAYED🤣 star bucks is just a joke for greedy money grabbers to just get mad over a few dollars, next time I probably will say something and I’m never rude to any workers I am always friendly but apparently no tip they aren’t friendly so I won’t be friendly back it’s disgusting of these people over money but a job they excepted to be payed so what’s the deal? Go go college get a degree and GET PAYED but if you wanna work here we’ll make the customers feel welcomed not ruining the inside of our vehicles with coffee that was “on purposely” not sealed in correctly as supposed to because...

Im not the type of person to leave reviews at all but this location disappointed me.

I stopped by at this location at 6:30pm 7/16/25 Asked for a courtesy water to help my thirst (it was really hot outside, I didn’t want a drink with any additives so I just wanted a water.)

The male employee taking my order at the drive thru insisted that in order to get a courtesy water I needed to purchase something. Seriously?. I just wanted a water that’s it.

I work in the fast food industry & I will gladly serve anyone a courtesy water without them purchasing anything.

This location seems selfish not serving courtesy waters to customers who simply just want a...