Renaissance Arlington Capital View Hotel — Hotel in Alexandria

I was disappointed with my stay at this Renaissance for a number of reasons. First, upon check-in, the front desk offered to give me what rooms they had available, or I could wait to get what I reserved. I opted to wait, and came back later in the afternoon to a double room. I called the front desk and asked why I had been give a double, and the new front desk agent answering my call was very aloof and insisted that since I had that in my Marriott preference. My preference is not a double bed, since I travel alone on business. When I politely asked to have the room changed to a queen/king, the phone went silent for 30 seconds before the agent quickly said, 'its in your preference' and hung up. I sulked around the room and was dismayed to see the dirty carpets and red wine stains all over the carpet. I also set the AC unit to begin cooling the room down as it was quite warm, but could not feel any cold air coming out. I went to the club lounge to collect my thoughts and grab a quick drink and bite and, while impressed with the view, was startled to see an attendant by the cocktails - this was the first lounge I had ever been to that charged for drinks. And for the prices and quality, I couldn't see why someone would buy one there over the bar. When I returned in the morning for breakfast, the options were limited - the chafing dishes were empty and there were nothing but sugar-cereals, which as an adult, I don't enjoy for breakfast. When I returned to the room after the first day, the had finally chilled down - I had trouble sleeping due to the warm temperature in the room. Also, the room walls were not acoustically dense, so I could here conversations on both sides of my room - including one very uncomfortable argument between two individuals next door. I opted to not go to the lounge again for evening hors d'ouvers or breakfast, as the conference I was attending at the Marriott Crystal Gateway had better (and complimentary options). Honestly, I was very disappointed with the Renaissance, which I opted to go with when the Marriott was booked up, and thought would be a more modern and on-trend property compared to its staid corporate sibling. However, the experience I had at this Renaissance pails in comparison to those I've had elsewhere and did not make an otherwise stressful business...

Long before I arrived at the Renaissance, I stressed about how I would be able to drive up to the hotel, temporarily park, check in, take all my belongings to my room, return my rental car to the airport, and then return to the hotel--I wanted to return my car to the rental portal at Reagan so that I did not have to go through the process the next morning since I had an early-morning departure.

The very moment I drove up, one of your staff attendants, a woman, came right to my window and greeted me with a smile. I told her my plan and she reassured me all would go smoothly. She suggested I move my car slightly to the side. Immediately she called another staff member's attention and he arrived (with a smile) with the luggage cart. They waited patiently while I gathered all my belongings from the car. The man helped to load my luggage onto the cart as the woman talked me through the steps of catching the proper shuttles back to the hotel. When my luggage was loaded onto the cart, she took my car keys and moved my car. I checked in I was also kindly greeted by the desk attendant and she also told me the steps I needed to take to return my car to the rental place and get back to the hotel. The man followed me to my room with all my luggage. I returned to the entry level of the hotel, retrieved my car, and followed all the steps to return my car to the rental space, and then caught the shuttle to the terminal and then the hotel shuttle back to the Renaissance.

When I arrived at the Renaissance, I went back to the reservation desk and was greeted by another smiling woman. I asked my questions about the morning shuttle, and then I went to my extremely cozy room...btw, the bed was so very comfortable. Note: During the time of my arrival, many guests were arriving for the three events that were going on at the hotel. I couldn't believe that your staff took the time to make me feel so at ease.

Besides the inviting and clean room, your staff really made my stay so wonderful. THANK YOU!

I wish I knew their names to give the...

My experience at the Renaissance Arlington Capital View Hotel was utterly disappointing. I am very frustrated. They are Significant disconnect in customer service and operational management. ||They overbooked the hotel. My reservation, confirmed for the day, was compromised due to overbooking they made.||I don’t know if it’s because I am a woman and polite, but being kind doesn’t help. Despite me being the first, they attended to 8 people who arrived after me, and my issue was resolved more than two hours later.||It is deeply concerning that overbooking occurs in a facility meant to cater to travelers and professionals. ||Such practices are unacceptable, particularly in an establishment designed to provide rest and reliability for those on the move. The very essence of hospitality is compromised when guests, after long journeys or demanding work, are left without the accommodations they have reserved and anticipated. This not only reflects poorly on the hotel’s management and operational ethics but also severely inconveniences the guests who depend on these services for their travel needs.||Arriving exhausted from the airport, which I thought that was conveniently close, I expected a swift check-in. Instead, I found myself stranded in the lobby past midnight, waiting for over an hour.||The front desk staff, though seemingly empathetic, struggled to rectify the situation. It became apparent that the real issue lay with the management’s inability to handle the predicament.||As time ticked away, my frustration and annoyance escalated, particularly given my early morning flight at 4 a.m.||What struck me most was the blatant lack of planning and sensitivity towards guests. It seemed the more patient one tried to be, the less urgency was shown by the hotel to solve their self-inflicted problem.||This experience has left me with a sour impression of what should have been a reputable stay at the Renaissance Arlington Capital View Hotel, highlighting a significant disconnect in customer service and...