The Hotel Bentley of Alexandria — Hotel in Alexandria

Went here to see my best friend her married down the road. Initially, the reception was planned to be there, but was moved.

The lobby is gorgeous, so I was hoping to expect the same thing out of the rooms. However, that would not be the case. After on the road for 10 hours, we got in late at night, and there were scuff marks all over the walls in the room. I could expect some by the door near the floor because of the cart, but these were chest height by the beds. Not only this, but the faceplate on the door covered the deasbolt, not allowing us to lock it for security. I wouldn't want my wife and 3 year old in the room by themselves.

I went to the front desk in the morning, showed her my pictures of the room, and she offered to room swap. I went check out the room, and it was the same, but there were also tons of paint chips and a golfball sized hole in the bathroom wall! I went down and showed her these pictures and she gave us a third room. It still had scuff marks, but much less.

None of these rooms felt like $200/ night. The first room, I had bigger rooms and MUCH better quality for less. The third room, I would pay $150 max. The sleeper couch that my kid was going to sleep on had all sorts of stains that looked like old blood/bedbug stains that they just put a cover and zipped. They had to bring in a rollaway bed for her. The blankets they brought for my kid? Had 2 orange-sized holes on one end. Laughing at this ridiculous case of Murphy's Law, we decided to just use one end of the blankets and call it there.

The VAST majority of the issues could be fixed with a can of paint and a few weeks worth of afternoons. This is a disgrace.

They obviously put all of their revenue into the restaurant and club. It's definitely not in the rooms. Only three stars on service because the lady at the front desk was very nice and doing everything she could. She said we should hear from management in no more than a week. It's been a week. No call. I'd post the pictures here, but it...

A Shadow of Its Former Glory

The Hotel Bentley is no longer the grand establishment it once was. After nearly 25 years since my last visit, I was heartbroken to see how far this historic property has fallen. If I could give it zero stars, I would.

To start, there is no longer valet parking, which sets the tone for what’s to come. Guests are left to hunt for street parking, which is nearly impossible, and then drag their bags—alone—down the street to the hotel. Upon entering, the disappointment continues. The lobby floors and elevators were littered with trash and debris. The once-beautiful brass elevator doors were streaked and spotted, as if someone had attempted to clean them with dirty water.

The hallways and rooms are in a shocking state of disrepair. Paint is peeling off the walls, and the carpets are not just worn but filthy, stained, and in my room, riddled with bleach marks. The odor throughout the hotel is an overwhelming fruity chemical scent, which did nothing to mask the black mold or mildew visible on falling ceiling tiles.

This trip was supposed to be special. I came to Alexandria to spend Christmas with my family for the first time in four years and to celebrate my wedding anniversary. The Bentley I remembered—restored to grandeur by the Tudors—was supposed to add a touch of elegance and nostalgia to the occasion. Instead, it was a disappointing and uncomfortable experience.

I truly cannot understand how this hotel is receiving 5-star reviews. I have to wonder where those reviewers have stayed before because The Hotel Bentley in its current state doesn’t even deserve one star. Do yourself a favor and avoid this place entirely. Hopefully, this review will save others from making the...

The Hotel Bentley is no longer the grand establishment it once was. After nearly 25 years since my last visit, I was heartbroken to see how far this historic property has fallen. If I could give it zero stars, I would.||||To start, there is no longer valet parking, which sets the tone for what’s to come. Guests are left to hunt for street parking, which is nearly impossible, and then drag their bags—alone—down the street to the hotel. Upon entering, the disappointment continues. The lobby floors and elevators were littered with trash and debris. The once-beautiful brass elevator doors were streaked and spotted, as if someone had attempted to clean them with dirty water.||||The hallways and rooms are in a shocking state of disrepair. Paint is peeling off the walls, and the carpets are not just worn but filthy, stained, and in my room, riddled with bleach marks. The odor throughout the hotel is an overwhelming fruity chemical scent, which did nothing to mask the black mold or mildew visible on falling ceiling tiles.||||This trip was supposed to be special. I came to Alexandria to spend Christmas with my family for the first time in four years and to celebrate my wedding anniversary. The Bentley I remembered—restored to grandeur by the Tudors in the 80’s—was supposed to add a touch of elegance and nostalgia to the occasion. Instead, it was a disappointing and uncomfortable experience.||||I truly cannot understand how this hotel is receiving 5-star reviews. I have to wonder where those reviewers have stayed before because The Hotel Bentley in its current state doesn’t even deserve one star. Do yourself a favor and avoid this place entirely. Hopefully, this review will save others from making the...