Au Natural Organics Company — Local services in Alexandria

So incredibly disappointed with this vendor. I have placed orders with this vendor on multiple occasions and had wonderful previous experiences. However my recent transaction has been one of the WORST I have ever had with any online vendor in recent history. My order was placed back in late June of 2020. Due to COVID19 there was a disclaimer on their website indicating that there would be a delay (which I understood completely). However, after 1 month passed I knew something was going on. I emailed the vendor via her website, emailed the vendor and was lucky enough to find a phone number for the vendor. However, despite all my attempts to reach out I was only able to speak to the vendor one time. I was assured that my merchandise was in route and she even promised me a free oil of my choice ( I requested Batana oil for my hair routine/twist outs). However, after yet another month of nothing, I have come to the conclusion my merchandise that I have come to love- is not coming. I truly understand hardships, I truly to. Hurricane season, I get it. But Ms. Armand never made mention of it, never said anything to indicate that there would be an issue or problem. It is now October and I am still empty-handed. My hard earned money is gone and in return I got an empty, shallow promise. Ms. Armand you wont even issue a refund to my account. It has been three months, Ms. Armand. Four months of empty promises. To say this is beyond the pale- is an understatement. I have been more than flexible and understanding and I am getting the shaft. I basically threw my money(159 dollars)away. Let me forewarn you fellow consumers now: Let my experience be a cautionary tale. I may have lost my money and my order but you don't have to. UPDATE AS OF 10/21/2020 I was able to get a partial refund on my order on items that were no longer available. Got the remaining items I was promised. I am still weary of placing another order just yet. Rather- I may use one of their affiliates like Amazon next time. I need a bit of time and distance from the Covid fiasco. The merchandise I got was top notch and what I expected it to be. Darn shame it took this long to...

I order 4 jars of Batana oil I have called multiple times, emailed so many that I can't remember off hand, and left voicemail and they refused to respond to either one I even asked to cancel my order and nothing so what I'm going to do is get in contact with my back let them know what's going on and they will get my money back for me, I'm not going to wait months or even a month. They are full of it but they are not gtto get my money then not send my orders I'm bank will deal with them. How can you have a company and can't respond to your customers very...

I used to like this company until they took my money and sent me 1 out of 5 bottles. I've been trying to reach out since January. Initially someone replied and said they'd send the other 4. When those didn't arrive, I asked for a tracking number. That's when the silence started. I left MULTIPLE voicemails, texts, emails, contact us forms..... nothing. I just want my products or my refund. It was a $56 order, so $44 or 4 bottles of oil would be nice.

Update to owner, please check your inbox, I forwarded our previous conversation. 4 bottles...