Hilton Garden Inn Hoffman Estates — Hotel in Barrington Township

Claims of renovation are greatly exaggerated. They painted and put up new wallpaper. The hotel itself is the same carpbox it's been for twenty years. The customer service is just as bad as it's always been and there's zero value to staying here. Reservation for 3 days but when I checked in they didn't have the room I'd reserved because they decided, without calling to ask or waiting a reasonable amount of time, that I wasn't going to show so they gave it to someone else. Desk clerk acknowledged I had a reservation but said couldn't put me into the room I'd reserved and took more than 30 minutes to get a different room "just for one night". Of course I want to move rooms after one night because the hotel is incompetent; great! The room I was shoehorned into was decidedly not an upgrade or anything. The toilet was broken and ran all night and the housekeeping apparently decided the room didn't need soap so there was no way to wash your hands after using the broken toilet; great! The customer service in the morning was apathetic to fixing the problem and told me they could get me into the right room after 3:00 pm. Why would they have any urgency to correct their mistakes from the day before. They just don't care. The "renovated" hotel includes the same sinks and vanities as before so they're in poor condition. No one thought to change the hardware on the doors to match so handles are stainless steel but the hinges are mismatched polished brass. The bathtub is from 30 years ago and the tile on the wall matches. Despite being terrible at everything they also want to charge $15 for breakfast you'd get free at any other hotel. Save your money and go literally...

Worst Hilton stay ever; the hotel seems unmanaged.

A four night stay, the room was disheveled when we opened the door. The bedspread was just tossed on the middle of the bed, the pillow for the chair was tossed in the corner, and the table and console tops were so dusty I could write "dirty" in it. It was late, and we were tired from the road, so we let it go.

The next day, we returned to find the room had not been serviced at all. We went to the front desk to complain, and all they said was we should have been told the room would only be serviced every other day, but they usually forget to tell guests. They promised us the room would be serviced the next day, and that they would pass a message how unacceptably dirty the room was on arrival.

The next day, we returned to find that the room again wasn't serviced. We again complained to the front desk, who then said they couldn't understand why it happened again, offered us towels, and went back to playing on their phone.

I bet you see where this is going. The next day, it was again not serviced. The supposed head of housekeeping was there. She only offered towels, and said she doesn't do rooms, then said we must have had a "do not disturb " sign on the door. That would have been a little hard, since the room didn't have one. Or laundry bags. We asked her to look at how dusty the room was, she turned and just walked away.

Zero service, zero management, zero accountability. Calling Hilton, all they could do is offer was free points.

If this is as well as Hilton can do these days, why would I want to have points towards a stay at another of their properties?

If you stay here,...

Worst possible Hilton Garden I have ever been to! Let’s start with the check in experience at the lobby where the older gentleman was not trained on how to use their system/computers. He took 1 hour per customer to get them checked in. I am writing this review from the hotel room as the room next door is playing action movie on volume 40. Mind you it is 2:30 am in the morning. My SO called the service desk. We knocked at the door x2 asking him to keep it down. You could hear the action movie playing in the hallway as you step out of the elevator.The front of the lobby has the shortest possible canopy and when it’s raining/snowing there’s no way you are getting in/out of the hotel without getting wet if it’s raining/snowing outside.Their fridge is barely working at the coldest setting.There were no parking spots available and staff was not able to help.The lamps in the room do not work.Please enlighten me if you can’t get checked in on time, can’t get inside the hotel without getting wet in the rain, can’t park the car, can’t see because the lamps are not working, can’t have cold water because fridge is broken and above all can’t sleep past 2:30am because of an AMC-like movie theatre room courtesy of the guest next room, WHAT AM I PAYING FOR?????? Avoid at all cost this Hilton Garden in Hoffman Estate, IL location and go to the double tree which isn’t far from here. You have been warned. I travel constantly for work and this was by far the worst hotel experience of my life on a regular non- holiday weekend. I would really like my refund for the time and money...