The Assembly American Bar & Cafe — Restaurant in Schaumburg Township

I went to the assembly because I purchased three cheeseburgers well done almost burnt when I picked them up and brought them home. The burgers were bloody inside so I called the assembly and told the girl that I was very upset after spending $65 on three burgers and only one cheese and all three were raw, she put me on the phone with the manager and the manager would not give me a refund Unless I brought the burgers back by that time, my kids took a couple bites and then had to throw it away, but I was the only one who had the whole burger left. So the manager told me if I want to refund, I have to bring my burger in for them to refund me. I went in with the burger that was not touched and then the manager started laughing at me and saying well you can’t get a refund because the owner is not here I’m like wow why would you laugh And think it’s funny is it because I was upset spending $65 and I got screwed well. The next day the owner called me she some older lady probably in her 70s. She said she was the owner. She told me that she was going to charge me an extra $50 because when I called to complain, my burgers were bloody and I spent $65. I was a little upset and I told the girl the nbomb word regarding my food, not towards her saying, my fing food is raw I told the owner, what kind of business does she have? Everything wrong that I order I ordered three cheeseburgers, one had cheese I ordered them all well done almost burnt. They were all bloody. The owner didn’t care she said, even though you brought your burger in, I’m not giving you any kind of a refund so basically she stole $20 bucks from me and then when I try to apologize for saying the F word, the owner said too bad so sad I don’t care if you’re mad that we screwed up your whole order and we charged you $65. You should never have said the F word about our food to the girl on the phone, I will never go to this dirty smelly Dungee place again. It was very dirty inside I always order from Brandts in palintine But they were closed. I took a chance on the dirt assembly and I really got screwed over be aware of the assembly. I think the owner was mad because there were only three people in there when I got there and they’re probably doing bad business because it’s...

This review has been a long time coming. I first discovered The Assembly just over two years ago. My first visit was great and couldn't wait until my return to try something new off the menu. That visit came just a few weeks later, man how my experience had changed. I vowed not to return again, fast forward two years almost to the date. I felt like giving them another try. Well after last nights dinner I won't go back.

I heard great things about the burgers. What I heard was not wrong the burger was fantastic. But that brings me to the issue at hand. I got myself the Garlic Truffle Burger. It wasn't what i was looking for but was a really good burger. My date ordered the Mac and Cheese Burger via recommendation. Now you have a fantastic base with your delicious burger. Why in gods green earth would you disrespect the burger. By putting unseasoned Kraft instant mac and cheese on top of it (Waitress confirmed it was Kraft instant mac, wasn't difficult to deny the legendary Kraft noodles). Then slap a slice of cheddar over the top as if that is going to hide the fact that you used instant mac and cheese. The cheese wasn't even melted it looked old and oily like you scrapped it off of someone else burger that wanted Swiss and reused it on our burger. To say that it was disappointing is a complete understatement. She only ate a quarter of the burger because she couldn't bit through the cheese. So please bring in a new chef or something to complete some great items you already have and stop using short cuts. A quick homemade mac and cheese is not hard I have a great recipe if your...

I left my review on yelp also. My complaint is not of the food my complaint is that the staff member I had as a waitress or whatever she claimed to be. Age has no meaning in this even if the fact that she was older I get in this time everyone needs to work but if you are in customer service industry isn't it isn't it about customer service and it is the holiday season. The money making time. First of all they are well known for their burgers. I asked if the bacon egg burger can they make the egg over medium and her reply was no. My boyfriend asked if he could have a side of gravy for his potato guess what the answer was no. Then she avoided like the plague. Brought our food out and only quickly walked by to see if you needed anything. Never asked if I wanted more to drink. Went to the table in front of us at least four times still never came to the table. I had to ask for the check. Had to ask someone else for a to go container. I have never felt so ignored in my life. My bill was $61.24. Horrible horrible server and horrible service from her. It was like she didn't want us as a customer. My money is good anywhere and even though she deserves no chip I understand everyone's struggle I did tip her and it was $12 and one penny. I wrote on the back of the check how horrible she was and did say I will never be back. It's a shame that one person can make someone not want to repeater establishment. It's a shame because the food is great. My boyfriend even fell and nobody came by to help her see if he was OK. A nice local restaurant with us and food but...