Hampton Inn & Suites Baton Rouge Downtown — Hotel in Baton Rouge

I don't usually write a review unless something extremely notable occurs. In this case, not a positive point to focus on. I booked through Expedia and selected the "RIVER VIEW" room. Photos attached of both the advertised description of this on the site & the conversation with TWO representatives confirming this (both before and after arriving). I paid more for this type of room because this was a special trip and ambience is very important to us.

We drove from Minnesota to Louisiana (most of the drive through the rains of what remained of Hurricane Helene). Needless to say, we were exhausted upon arrival. When we checked in, I was told that Expedia booked the wrong type of room which would be impossible because I did this myself. I was then told there was nothing they could do and to take it up with Expedia for a refund. I was upset and although very patient, the staff couldn't have seemed less concerned about us being tired and disappointed to have come so far and told we were getting a different type of room. Once assigned a room, we entered it to see that someone else was in the room and in the bathtub. They had already settled in. I went back down to the front and they just said "how did this happen". They then called the occupant and apparently they checked in online and the husband and wife chose two rooms and were able to enter both (one being the room they had us go to). They carried a happy conversation with the person on the phone and made sure they got the room they wanted (they wanted a room on fourth floor with a view). They were accommodated but we were not. I was then told that we had to wait for the room to be cleaned. At 7pm, after 17 hours of driving, it can be understood that I had no patience for this. She then moved us to another room that was accessible. I really was never told an apology. Only that it was Expedia's fault and it happens often. If this happens often then what are they doing to make sure it doesn't continue and guests don't continue to have booked and paid more for a nice view. I spent another two hours chatting with Expedia and confirming that the room was indeed with a river view. After waiting for a response from Expedia's interaction with the hotel, I am told the hotel refuses any sort of accommodation . No refund, no apology. Nothing. For such a nice establishment, this is extremely unacceptable. The other representative on the first night told me to contact Expedia to dispute the charges for a refund. The hotel knew they were at fault, so they pointed their finger at Expedia to try and get me on my way.

Oh, and same as some of the other reviews below, the parking charge was never disclosed. I was asked what the make and model of my car was and given a pass. They sent me an invoice after I checked out. That's ludicrous given what I had to deal with. It should have been comped at the very least.

The room wasn't as clean, either. There was sticky orange soda all over the sink and a random hair tie and tissue laying on the floor by the bathroom.

Positive note - the kitchen staff was pleasant, helpful, and so friendly. They even took our dirty plates or offered for them to fill our plates back up. Maybe these lovely women should be working the front desk. They seem to go above and beyond to make people happy &...

Unfortunately, our experience at the Hampton Inn Downtown Baton Rouge was extremely disappointing. There was no hot water throughout our stay, and the front desk staff was largely unfriendly—except for the lady at checkout, who was kind and professional. At check-in, there was no one present at the desk for a long time, and guests were left waiting. Melanie, in particular, was very rude during one of our interactions.

We had switched to this hotel after leaving the nearby Embassy Suites due to cleanliness concerns, and while they handled that situation with grace, Hampton Inn missed the mark entirely. The TV and Wi-Fi were out for over 24 hours, and despite acknowledging the issue, no solutions or alternatives were offered. As someone needing to work remotely, this was a serious inconvenience—and their response was simply, “We’re working on it.”

The hotel is currently undergoing renovations, and the entire property feels chaotic. Shipping containers and construction materials congest the area, making parking and driving stressful. More concerning, ice machine rooms are being used to store contractor tools and supplies, including exposed nails and wood planks—posing serious safety hazards. We nearly stepped on a board with nails sticking out, and when we reported it, the response was a vague “We’ll talk to the contractors,” with no real concern or apology.

When I spoke with the manager, I suggested she use her discretion to make things right—something as small as removing the parking charge would’ve been a nice gesture. Instead, I was told they’d only comp it if I had chosen a specific parking garage across the street—not the $25 I had already paid. It came across as dismissive and unprofessional.

All that said, Willamena from the breakfast area was truly a bright spot. She was warm, cheerful, and made every morning better just by being kind and welcoming. She deserves all the praise—she was the highlight of an otherwise frustrating stay. Honestly, she should be working the front desk; her demeanor would’ve made a world of difference.

Unfortunately, based on this experience, we would not choose this location again. We’ve stayed at many Hilton properties with my husband being a Marine we travel, and this was far below the standard we’ve come to expect.

Maybe after their renovations things will be less stressful around there and it could be a really nice property. I hope for...

I am a single women traveling with my two cats. I am writing this review hoping someone sees it when looking for hotels and doesn’t choose this one. The front desk worker said my room number out loud while another guest was in hearing range. It made me feel very unsafe. So I do not suggest any lone women book a stay here. I asked about a parking pass for the front parking lot they were out so I was told to park in the parking deck. I was not told it would be a fee. There were a lot of miscommunication about payments. She charged the wrong card with out telling me. I was not told about the $100 deposit which didn’t show up on my card until the day I checked out. The water temperature is not hot or consistent. When i complained to the front desk the told me that is how hot the water get. Which confused me because it was lukewarm and would not stay warm. After I paid for an upgrade I got a worse room. I thought it was strange after paying for a king suite I got a king room. It did not match the pictures on my Hilton app. And the one that I was switched to was a handy capable room. All in all The water temperature is not good and needs to be looked at The front desk doesn’t not explain charges or care to confirm payment methods Parking is strange considered you have to pay for the hotels parking deck. The front desk is not concerned with customer safety (saying my room number out loud) And management doesn’t seem concerned with dealing with customer complaints. As they took hours to call me back so I called them.

Update management doesn’t seem to care unfortunately. After the bad experience I had here she told me she would be adding points to my Hilton honors program. She did not give me an amount equal to the stay of the room there. Nor enough to stay at another Hilton. After feeling unsafe because of their worker, being moved to a downgraded room, because of maintenance issues, payment issues were they charged a card that wasn’t the one I booked with. I had expected to be equally compensated for the bad experience. Not just...