SuperThrift - Bend — Local services in Bend

Absolute INSANE customer service I have EVER seen!! The Woman who works there with a blonde Karen style haircut just talked down to a (POC) customer for simply asking a question on a price and she was responded to in the most disgusting condescending way and then TALKED BADLY ABOUT HER TO ANOTHER CUSTOMER RIGHT IN FRONT OF HER!!!!! I can not believe I just witnessed this. I feel terrible for anybody who has to work with this ungodly awful person.

Me & my Fiancé were standing in line to check out and this lady was checking out and wanted to use a $10 off coupon she had and for some reason some lady worker (who wasn’t even the cashier helping her) chimes in and basically here’s how the convo goes

karen: “oh you can’t use that on those plates”

customer: “why not?”

karen: “those plates are $20 each”

customer: “but they’re all bundled together and wrapped up with only ONE price tag”

cashier: “yeah i’m pretty sure it’s just $20 for all of them”

karen: “well on ebay those plates are $50 a piece”

customer: “that’s not true…. I have the ebay app”

karen: “well they’re $20 each”

customer: “then why is this guy saying it’s all together”

karen: “I WORK HERE I KNOW THE PRICES I AM AN EMPLOYEE”

customer: “…… okay”

an older lady in like looks back at me to see if I’m witnessing the interaction and me, thinking this old lady has a brain, I say to her “it’s a thrift store. not a resell shop. ebay prices don’t matter.” and the lady looks puzzled and turns back around.. TURNS OUT THAT LADY IS FRIENDS W THE KAREN!

so the customer goes outside to place something in her car before coming back inside for the rest of her cart and the Karen goes “god that lady was too much” to her old lady friend

well RIGHT as she says this the lady COMES BACK into the store and was like “Oh I’M too much???” and the ladies don’t even turn around bc they were too embarrassed they got caught talking about her…

This woman does not deserve to work in customer service. This was the most unprofessional thing I have ever witnessed and i wasn’t even involved!

I got apologized to by the lovely man on register for the actions of the immature employee and I told them there was absolutely zero need to apologize for a grown woman’s actions. I hope she learns to grow up and not treat...

Disappointing experience this afternoon. Called a few times to see if their donation gate was going open (it was a Sunday) and I know that due to limited staffing even though their greeting message says they accept donations during business hours, they often aren’t open at the donation gate until Noon. I was waiting to drop off some items. No one answered the phone so I drove to the front and brought my items inside- was greeting UNENTHUSIASTICALLY to say the least by a man standing at the counter who told me they “don’t normally accept donations on Sunday”. I replied that their phone message says they accept donations during business hours. He again said “they don’t normally accept donations on Sundays” and just stared at me. I again informed him that their phone message says otherwise and could I please leave the two small bags with him. He walked around the counter and took them and walked off. No “thank you”, no “sorry for the confusion from the phone greeting”, nothing. Just took them and walked off. I have always had good experiences donating here previously, but this was really rude and very disappointing. I know people have bad moments, but this was just ridiculous. I wasn’t asking them to accept something outside their posted donation hours, etc. The man could have been polite and acknowledged the inconvenience of my trip to go there and their incorrect...

I would give a 0 but it’s not possible, the store is nice but apparently everything is in the wrong place? The person who ringed us up, over charged us by 8.99$ it was a simple mistake but when we went back in a women came to help and re rung up all the items and charged more? She blamed everything on the first cashier which was honestly very nice, she said “he’s new” and “it’s his fault” she ended not helping us at all and changed the prices so they costed more. Everything made no sense and she ended not even giving us the receipt. Got no money back, no help, less money in credits which we will never use because of our experience. Apparently sweaters are classified as “hoodies, cardigans, and sweaters” which we got three of (literally got 2 sweatshirts and 1 cardigan) but then when the woman rung it up said it was light outerwear which costs more, along with that she said “light outerwear is considered anything you wear over clothes” which is basically everything you wear except for bras and panties so that whole statement made no sense. Overall I’m really disappointed with the women who came to help, the first cashier was so nice and was even willing to give us the money back out of pocket. I hope something changes and everything becomes...