The Mailbox Store — Local services in Bend

I went in on Saturday 10/3/2020 I had to go in a couple of times to get my copies done. No fault of theirs, I am computer illiterate and wasn't even sure of what I actually sent to be copied. The first time I went in I realized that I had not sent everything that I wanted to send. I went and tried to get it right by another email to them. I went back to see if I had done it correctly this time. NO! I sent not only the rest of what I needed, but also more of what I already had copied. Instead of being frustrated by my incompetents, or laughing at me, I was invited around the counter to see what had come thru in the emails(all 4 of them) so that I could explain what it was I wanted, because my emails were more confusing than helpful, to say the least. Bottom line....The service was above and WAY beyond the...

They charge a FEE if you pay by card. Wouldn’t return a package that had a QR code because their system doesn’t handle it. One star because they could send the other package. Big bonus there…

Another customer needed a witness for something and the employee asked if I was in a hurry - ?! Yes, I have things to do.

Next time I’m not in a hurry, want to pay fees for paying with a card, and don’t need all packages mailed, I will be back. But there will be a freeze somewhere before...

Over a number of years I have found all providers to deliver excellent service, especially regarding complicated issues. Of note, the staff has been remarkably stable. Such a consistent staff is a sign for me of a solid, high functioning business. Since I often go late in the day, Ms R....usually has been the one to patiently and professionally solve some rather complex mailing and delivery condundrums. She deserves extra...