The table service itself by JB at Hazelwood was a 5 star. The food itself was above average to exceptional and we give it an updated (approximately) 4.2 stars.

We had a party of six and arrived on a Sunday night at about 6:15 PM. Make reservations. The manager had a table open for us on a condition that a party of a similar size with a reservation would be at the restaurant an hour later. We would then have to move and hopefully find seats at the bar.

I then went ahead and remembered to use my OpenTable app and discovered there WAS a reservation open at 7:30 for a party of 6 and we figured we could switch tables. For some reason, this idea seemed to be shunned by the manager. I thought she could’ve been more kind in saying something like “Let’s hope for the best, and we will try whatever we can to get you another table by 715.”

It would’ve been nice for the manager to have given positive support for my successful booking of a 7:30 slot via OpenTable!

I found out as I was sitting at our first table that the manager? … or somebody ….went ahead and CANCELLED my 7:30 reservation without my permission. That was inappropriate and not good.

Furthermore, the manager approached our table after we were seated and rudely said, “So we are clear, you will have to finish your dinner within the hour. There will be no moving to another table.”

We collectively give the manager ZERO stars. For whatever reason, we believe the manager needs to get in touch with her customer service skills. It’s about communicating whatever you can to help further accommodate your patrons, and in our case, FIRST TIME patrons.

Unfortunately, if we had to factor in all aspects of our total experience, we would have to rate Hazelwood merely at 3 stars—-which would unfairly bring down the 5 star excellent experience and service from our server JB and helpers.

The Hazelwood Old fashioned I drank was decent and only slightly above average and hesitantly worth ordering. I am a mixologist and would rate it an 8.1 out of 10.

As a high-level Google reviewer, I am consistently grateful for the numerous managers and owners that respond immediately to my detailed and accurate reviews.

What is especially egregious about this restaurant is that we got no apology and no response thus far.

That means if it was the manager who had treated us unkindly when we attempted a follow up solution, this might mean that the manager doesn’t have the time and humility to actually contact us or is trying to shield their mistakes. How about owning up to how you treated people and earning their business back and respect?