The Inn — Hotel in Buena Vista

This is a contactless "hotel" that takes "contactless" a little too far. I've stayed at one similar place that was a much better overall experience. The thing about "contactless" places is that you still need someone to answer questions. We had 2 issues and texted the night we arrived (maybe around 9pm), but didn't get any answers until about 8:30 the next morning after it was too late to do anything about them. You don't check in, you just get a code for the outside door and your room's door. The instructions to open the room lock were a little poor, but we got in. It's a converted building that they've decorated nicely. The room looked very nice and the bed was comfortable. The bathroom was also nice. But that was about it. There were no amenities to speak of. There's a mini fridge and I think a coffee maker. No bottled water. No water bottle filler. No snacks. By comparison, the contactless inn we stayed at in Wilmington NC had a basket full of movie-theater sized snacks and flavored waters. And even a souvenir water bottle with kitchenette and a filtered water dispenser. And it was cheaper. Buena Vista is a very cute little town with some nice hiking that we went on so maybe you can't compare to Wilmington NC, but this place was nowhere near as nice. ||There were also zero instructions or information about the Inn. Not even food or activity suggestions. You're really on your own. This was the 1st problem. There is WiFi, but no place shows the password. Not in the room, not in the hall, not on their welcome text, not on their website. So we had no WiFi for our stay. ||These are my thoughts:|Good:|- Room size|- Room decoration/design|- Bed comfort|- Convenient location||Bad:|- No way to get help later in the day|- Sound. This is probably a deal killer. Walls are paper thin. So thin that we literally heard our neighbor zip up their suitcase (at 6:30am). Obviously we also heard talking and walking around in the room if we could hear a zipper. I'm glad we only stayed 1 night because this would have really driven me crazy. |- Value. We splurged a little for a place we thought would be really cool, but I was disappointed with the value. It was a nice room (but loud) and nothing more.||One note on parking - some places they tell you can park on Railroad or Main. But somewhere on their site I read that you can get a ticket if you park overnight on Main. We didn't see any signs that said this, but when we came back after a walk and so no other cars on Main, we moved to the Railroad side. ||Buena Vista was a nice town and I'm glad we went there, but I wouldn't stay at...

Very nice renovation of space in an old building within walking distance of shops and restaurants in Buena Vista. Anything else you will need within a mile or two. Plenty of parking close by.|| Nice decore, plenty of hot water and good bathroom. Sent text 2 days prior to visit. No response. Directions didn't say that door needed to be locked electronicaly when you left the room. For first 24 hrs I couldn't get the door to lock. I was told that the doors needed adjustment. The safe in the room was already locked when I arrived. Was told they couldn't find the key fob to open it. Took a day to fix. New toilet had 3 or 4 problems. Installed incorrectly. I fixed a few of the issues to keep it from sticking but still could use some work.||I didn't have any noise issues. The restaurant below closes at 9pm. I stayed 3 nites and was hiking most days and going to bed at 8-9pm. The mattress and pillows were fantastic as well as well functioning A/C and a good ice machine.||There are no dressers in the room. Not even luggage stands. You Have to work out of your luggage from the floor. Not good for this level of Inn.||No usable chair in the room. There was one "sling" chair that was not easy to sit on and zero back support. I like a chair to read. I don't like to have to sit in the bed whenever I used the room. ||I sat in the chair to put on my socks and boots and the chair tipped over and my forehead struck the edge of the bed leaving a half inch cut. Minimal blood.||Trash, trash, trash!!!!|There was one trash can located in the bathroom and no place to empty trash. Hydrate, hydrate. I used a case of water and 16 bottles of Gatorade. Nowhere to put the empty bottles.||There are 25 steps to to rooms. I am athletic older man. It was painful to carry multiple 40 lb. suitcases and packs up those stair.||The Inn did send me a text...... on the last day, asking what they could do to improve my stay. To little too late. I have been gone for 4 days. I had expected the INN to reach out to me personally about my issues.||I expect the owner to respond to this review. That is all u can expect for service during you stay.... The perfunctory virtual response.||This place has potential but alot to learn about hospitality. I sincerely wish...

I was disappointed with my stay, which felt overpriced and less accommodating than an Airbnb. The walls were extremely thin, allowing me to hear every word of the conversations next door. Additionally, there were no staff members on-site to assist with issues. I encountered significant difficulties with the check-in process; despite multiple attempts to contact the hotel through calls, texts, and voicemails, it took a long time to receive assistance. Literally just sitting in my car, feeling helpless, trying to figure out what I was going to do if I couldn't get ahold of someone to get in to my room. When I finally reached someone, they insisted the error with not receiving my door code was due to a mistake on my part, suggesting I had entered my phone number incorrectly when booking. This was despite booking through my credit card company, with which I have never previously had issues. The conversation escalated to the point where the staff member threatened to cancel my reservation, leaving me potentially without a place to stay for the night. There was no apology or acknowledgment of the inconvenience caused, just continuous blame that I screwed up. Additionally, the hotel does not offer cleaning services during your stay, and the noise from neighboring rooms started early in the morning. The refrigerator was also ineffective, barely cool enough to be considered functioning. Despite the charming appearance in photos, I will not be returning, nor will I be recommending it to any of my friends when we...