Hilton Garden Inn Calabasas — Hotel in Calabasas

Exceptional Service and Leadership by Erik Garcia at Hilton Garden Inn Calabasas.

I recently had the pleasure of staying at Hilton Garden Inn Calabasas, and my experience was nothing short of exceptional, thanks to the incredible Front Desk Manager, Erik Garcia. My family and I have been loyal Hilton customers for many years, originally frequenting the Hilton in Woodland Hills. It was there that we first met Erik while he worked at the front desk. His outstanding service, attention to our personal needs, and genuine care for guests are what kept us coming back year after year.

When we learned that Erik had transitioned to the Hilton Garden Inn Calabasas as the Front Desk Manager, we immediately adjusted our travel plans. We knew that any hotel under his management would provide the best customer service and hospitality we could dream of. True to our expectations, Erik did not disappoint.

From the moment we arrived, Erik's dedication and attentiveness were evident. Despite the summer heat and the considerable amount of luggage we brought due to my daughter's career as an influencer and model, Erik personally assisted us. Understanding that the hotel does not typically offer luggage assistance, he took it upon himself to help, using a cart to transport all our belongings to our room. His willingness to go above and beyond in such conditions speaks volumes about his commitment to guest satisfaction.

Erik’s exceptional customer service and leadership skills have a profound impact on the entire team. The staff at Hilton Garden Inn Calabasas consistently provided exemplary service, reflecting Erik's high standards and positive influence. It is clear that he leads by example, treating his staff with the same respect and kindness he extends to his guests. This positive work environment undoubtedly enhances the overall guest experience.

As a former franchise owner of Jersey Mike's Subs and other businesses, I understand the significance of being a people person in the travel and hospitality industry. It is no easy feat to consistently meet and exceed customer expectations, yet Erik manages to do so with grace and genuine kindness. His ability to foster a positive and motivated team environment is truly commendable.

I believe it is crucial for Hilton’s management to recognize and appreciate the extraordinary contributions of Erik Garcia. His dedication and exceptional service not only enhance the guest experience but also reinforce Hilton’s reputation for excellence in hospitality. I am confident that Erik’s leadership will continue to inspire and elevate the standards of service at Hilton Garden Inn Calabasas.

We contacted Hilton Corporate to ensure they are aware of Erik’s outstanding contributions. His dedication and exceptional service not only enhance the guest experience but also reinforce Hilton’s reputation for excellence in hospitality. We are confident that Erik’s leadership will continue to inspire and elevate the standards of service at Hilton Garden Inn Calabasas.

If you are looking for a hotel where you will be treated like family and experience the highest level of hospitality, Hilton Garden Inn Calabasas under Erik Garcia's management is the place to be. Highly...

On July 18th 2022, my husband and I arrived at the HGI in Calabasas at noon which I realize is prior to stated check in time. I absolutely, positively and completely understand that check in time is 4:00 p.m.

The problem is that we were informed our room was ready...HOWEVER...in order to check in prior to 4 pm I would have to pay an additional $75.00. I did not pay it. This is on top of the $187.00 a night I was already paying for the room.

I was told this was corporate policy....however...NOWHERE...not in large print or the very small print on my reservation was this stated, nor was it stated anywhere on the Hilton Garden Inn website, or the website for this actual property. There were NO signs posted anywhere inside of the hotel stating this fact.

If it is a policy, rule, program, plan or procedure it MUST BE STATED SOMEWHERE. .

On the website for this actual property...under the tab "Hotel Policies"...it does not show any fee for early check in, but early check out or late check have $0.00 fees.

I have lost count as to how many people I have spoken with including the director of sales at the property (Eduardo) who basically told me they can do as they wish and blew me off. I have been in email contact with the front office manager (Alyssa) at that hotel and her response was the "thank you for bringing this to our attention...blah, blah, blah".

I did speak with two people in Hilton corporate guest relations and was finally given additional Hilton Honors points. They now consider the case closed.

I do not consider the case closed.

No one seems to understand that there has to be notification of additional charges. I am still angry and frustrated, and after the way we were treated and disrespected at the hotel and again by all of the many people I have been in contact with I do not feel valued or appreciated as a guest or a Hilton Honors member. I am questioning my future relationship with the...

This hotel lost the reservation for our suite on the weekend of our wedding. We arrived around 9pm on a Thursday night, exhausted from the wedding planning, only to find out that the front desk did not have a record of our reservation. We had a whole block reserved for our family which they seem to have had as well as our reservation for one of the conference rooms where we were having a Sunday brunch the morning after our wedding, but they failed to keep the bride and groom's reservation on file in their system. I can't think of a bigger fail for a hotel then this. We spent the day before our wedding hunting for another suitable hotel room.

The worst part is that the front desk staff seemed completely inept and did the bare minimum to rectify the situation. They really seemed embarrassed but no one was able to take charge and provide anything near what would be considered good service. They were really a broken record trying to convince us that one of my husband's family member's reservations was our own and that we were the ones making a mistake which we assured them that we were not. It was a mess.

They then offered to put us in one of the worst rooms in the hotel - a standard room on the second floor right next to the elevator with a view of a concrete wall. This is not what we wanted as our wedding suite nor were they even guaranteeing that room through the weekend as they were booked. We had our first look photographs planned to be taken at the hotel suite by a professional photographer that was costing us thousands of dollars. Not knowing what we would do basically made me break down in tears.

I'm shocked that the Hilton had no standard of service. Stay away from this hotel at all cost or the Hilton for that matter. Unbelievably unorganized and inept. I'll never forget how the Hilton treated me and my husband on such a special weekend in our lives after all the business that we brought them....