Regency Calabasas Commons — Local services in Calabasas

I recently purchased movie tickets for my two daughters at Regency Theaters and added the kids combo, which includes popcorn, a drink, and a snack. Upon receiving the combo, I discovered that the included snack contained gelatin derived from pork, which is not kosher. As a family who observes kosher dietary laws for religious reasons, this was deeply concerning.

I approached the general manager, Mr. Enrique P., and politely asked if he could substitute the snack with something my children could actually eat. He flatly refused and dismissively stated, “This is the snack we’ve provided since we opened.” That statement completely disregards the legitimate religious dietary needs of customers. What made the situation even worse was his extremely rude and unhelpful attitude throughout the interaction.

This experience was not only disappointing but also disrespectful. I expect more sensitivity and basic customer service, especially from someone in a managerial position. I will think twice before returning to Regency Theaters and hope that the company takes steps to better accommodate the needs of all...

Manager "Christian" clearly couldn't care less about providing a good customer service. After multiple movie goers complained about a 6-year-old kid running around the movie theater (during PG-13 movie), now it was my turn. I explained to the "manager" name Christian, that there was a 6-year-old running, jumping, and climbing everywhere, the whole movie, (plus, the family did not even buy enough seats for the kids) he simply said "you should have came to me earlier." Not "I'm sorry to hear that" or "I'm sorry you had a bad experience" or "hey how about free popcorn for next time." I have had subpar customer service from employees before but its been a while since a "Manager" provided such poor customer service. I promise, I will never come back to this movie theater, its bad enough I had to spend close to $100 for tickets and food (3 people) but to also be treated like that by an unqualified manager who doesn't know the first thing about customer service, yeah...

After the Agoura Hills Regency Theater closed, we started going to this one. It's one of the most comfortable theaters to watch a movie. The seats recline and there are tray tables. It's just a really nice experience overall.

The management and staff are AMAZING!! Recently, I made a tactical error and bought tickets and concessions for the wrong weekend. The manager ever so graciously remedied the situation for us.

I was very sad to learn that this location will be closing at the end of the year. Maybe we can collectively as a community turn this ship around by GOING TO...